Game shuts down after escaping cage

[CJ]

Would really like to play this game but I keep getting dumped after I escape the cage and begin to enter the basement of the cabin.

My computer more than meets the recommended requirements so I'm really at a loss as to why this won't run in this machine.

Thoughts anyone???

Thanks in advance~

Computer Information:
Manufacturer: ASUSTeK COMPUTER INC.
Model: ROG Zephyrus S15 GX502LXS_GX502LXS
Form Factor: Laptop

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz
Speed: 2304 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported

Operating System Version:
Windows 10 (64 bit)

Video Card:
Driver: Intel(R) UHD Graphics
DirectX Driver Name: nvldumd.dll
Driver Version: 26.20.100.7985
DirectX Driver Version: 27.21.14.5167
Driver Date: 3 16 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 300 Hz
DirectX Card: NVIDIA GeForce RTX 2080 Super with Max-Q Design

Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080

Memory:
RAM: 32549 Mb

[Intetic]

Respected CJ,

Thank you for providing all this information. From the provided information, we can see that your setup is OK.

Can you please tell us more information when is happening the crash? For example:

1. Immediately when you open the cage door
2. When the speech after exiting from the cage is finished
3. Or any other situation/action that you are performing after exiting from the cage
4. Or after X seconds when the door of the cage is opened

These are some points when we are executing specific code in the background so, we want to identify when the problem is happening first, since we didn't change the build from the beginning, and this is the first time to have someone with this problem.

In the meantime, can you please try to do the following actions:

1. Update/Repair your DirectX driver
2. Update/Repair your Graphic card driver

Thank you,
Intetic Team

[CJ]

Thanks so much for your reply regarding my issues with game play, it's greatly appreciated.

Per your request I checked for updated drivers for DirectX which is the most current version, and Nvidia Geforce which did have a new version [10-29-20] that I have installed.

I'd love to inform you that this cured the problem but unfortunately it hasn't. I now have a new issue: Game loads, intro video runs, Chapter 1 title fades out to a black screen and then - nothing.

The auto save circle spins for several minutes [over 3 minutes] there is no cursor, ESC key doesn't work, and I have to shut down via the Task Manager.

As for the original issue, the game failed just as the character exited the cage [perhaps 2 steps] and turned to face the cabinet on the left hand wall. I unfortunately can't tell you if the character had finished his thoughts.

I hope this helps.

[Intetic]

CJ,

Thank you for providing these information.

If you updated the graphic card driver, can you please now just do reinstall to DirectX 11 driver, and restart your PC?

Previously also some of the players had exactly the same issue, and he resolved with upgrading the graphic card driver and reinstall DirectX 11 driver.

Please let is know if this helped. If not, we will try to dig more and find potential issue.

Thank you,
Intetic Team