Please Value ALL OF YOUR CUSTOMERS...!!!

[DR. Jan Itor]

You should really think about offering a Discount for the Season Pass ALSO for existing Customers of your Game... I am thinking about a "Complete your Collection" kind of Deal which is pretty common on Steam... That would be very nice and then I would be more than willing to "Complete my Collection"...

Thank You For Listening and I hope You can change something about this unfair Treatment...

[DreadLurker]

there is nothing unfair about it, it's NEW additional content and it's like 9 dollars

[DreadLurker]

Originally posted by DR. Jan Itor:

I still think it is pretty unfair, that only NEW Customers get a Discount on said additional NEW Content... It would be NO Problem at all for the Dev/Publisher to offer a "Complete Your Collection" Deal on Steam and by doing so SAYING THANKS for their Support...=(

agree to disagree i guess, i don't really see it as to big of a deal most other games do the same with their bundles and post launch dlc, and trepang is pretty consumer friendly compared to most others because of the cheap price so, it is what it is.

[Bizargh]

I'm guessing you're banging on about the Banger Edition now including the 'Survivor Mode DLC' & 'Story DLC' of the "Season Pass" when it didn't before. Well, said edition used to cost UK£29.99 instead of the UK£34.99 that it does since they were added, with the Deluxe Edition that includes the "Season Pass" in addition to the base game now taking the UK£29.99 price point and the game by itself still at the UK£24.99 that it was when it released in June 2023 (I checked my receipts, but SteamDB[steamdb.info] might be able to give you a better price history for the Steam release in your regional currency if my word for it isn't enough), so I think the "old customers" are not getting the "worse treatment" that you seem to think that they are, especially when the Patches have freely included more than maintenance & quality-of-life improvements.

If you want to be talking about inconsistent offerings between customers, you could be instead talking about the GOG Release[www.gog.com] (Which is presently a part of the GOG Winter Sale that arrived ahead of the Steam Winter Sale, just to let you know) not having yet received the post-launch patches that the Steam version has, which is something that Trepang Studios hopes to have resolved[www.gog.com] by January.

Otherwise, I can only recommend that you Wait for Sale, if not Wait for More Sale, as per the wisdom of the wary buyer.

[AROCK!!!]

Originally posted by Gordo:

This is like asking for some money back because something you bought is now on sale

Most all retail stores will refund you the difference within a certain time period, usually 2 weeks.

STEAM clearly states that refunding a game you bought at full price and then immediately buying it at the sale price is allowed, and not considered to be an abuse of the system.


I agree with the OP. Given how short a time ago this game was released, the developers should offer a solution for those of us that bought the game early on.

[Bizargh]

Originally posted by Crazed vet:

Most all retail stores will refund you the difference within a certain time period, usually 2 weeks.

STEAM clearly states that refunding a game you bought at full price and then immediately buying it at the sale price is allowed, and not considered to be an abuse of the system.

I agree with the OP. Given how short a time ago this game was released, the developers should offer a solution for those of us that bought the game early on.

Half of the contents of the "Season Pass" haven't even gotten a release date beyond "2024", let-alone been released yet. What I think you & the OP are basically asking (Frankly, I'm struggling to understand what the OP is saying other than "I feel like the second mouse is getting the cheese") is for Trepang Studios to sell you something that doesn't yet wholly exist at a discount because you bought the game some time before it joined mostly well-foreseen sales months after release (Although it did join the perhaps less-foreseen Stealth Fest sale at a 10% discount just past a month after release), because neither of you seem too concerned about giving money to what isn't even available upon purchase at the moment.

I'd personally recommend that you wait for the remaining contents of the Season Pass to release, get it in a later sale (Having them on your Wishlist will notify you if it joins one & what the discount is) and seize yourself a bargain. You're clearly savvy to what you as a customer can access regarding refunds, so why let your impatience get the better of you and spend money on something that hasn't even arrived yet, regardless of price? I can only say that I haven't.

All I'm gathering is that the pair of you are two customers who have some lessons to learn, including realising when it's you who has made a mistake. I can only say that others on Steam conduct themselves with a much greater lack of respect for their customers than Trepang Studios and/or Team17 likely has you feeling (Activision an easy example, any game using additional DRM such as Denuvo Anti-Tamper or Arxan Anti-Tamper usually a telltale sign).

[AROCK!!!]

Originally posted by Bizargh:

Originally posted by Crazed vet:

Most all retail stores will refund you the difference within a certain time period, usually 2 weeks.

STEAM clearly states that refunding a game you bought at full price and then immediately buying it at the sale price is allowed, and not considered to be an abuse of the system.

I agree with the OP. Given how short a time ago this game was released, the developers should offer a solution for those of us that bought the game early on.

Half of the contents of the "Season Pass" haven't even gotten a release date beyond "2024", let-alone been released yet. What I think you & the OP are basically asking (Frankly, I'm struggling to understand what the OP is saying other than "I feel like the second mouse is getting the cheese") is for Trepang Studios to sell you something that doesn't yet wholly exist at a discount because you bought the game some time before it joined mostly well-foreseen sales months after release (Although it did join the perhaps less-foreseen Stealth Fest sale at a 10% discount just past a month after release), because neither of you seem too concerned about giving money to what isn't even available upon purchase at the moment.

I'd personally recommend that you wait for the remaining contents of the Season Pass to release, get it in a later sale (Having them on your Wishlist will notify you if it joins one & what the discount is), and seize yourself a bargain. You're clearly savvy to what you as a customer can access regarding refunds, so why let your impatience get the better of you and spend money on something that hasn't even arrived yet, regardless of price?

All I'm gathering is that the pair of you are two customers who have some lessons to learn, including realising when it's you who has made a mistake. I can only say that others on Steam conduct themselves with a much greater lack of respect for their customers than Trepang Studios and/or Team17 likely has you feeling (Activision an easy example, any game using additional DRM such as Denuvo Anti-Tamper or Arxan Anti-Tamper usually a telltale sign).

I'm looking at the fact that many developers and studios have done exactly what the OP is suggesting, even years after the original release.

As I said, this game was not released that long ago, so imo, people that bought in from the beginning should have an option.
Now had it released a year ago or more, then I would understand people that bought the game earlier not getting a deal.


Jut because certain other studios treat customers like ♥♥♥♥ does not make other, or even lesser infractions permissible or acceptable.

[Bizargh]

Originally posted by Crazed vet:

As I said, this game was not released that long ago, so imo, people that bought in from the beginning should have an option.
Now had it released a year ago or more, then I would understand people that bought the game earlier not getting a deal.

Just because certain other studios treat customers like ♥♥♥♥ does not make other, or even lesser infractions permissible or acceptable.

No, it doesn't. But customers such as yourself already have options such as:

• Do not buy the game on Day One (It may not be the common wisdom it should be by this point, but anyone that knows video games well enough should know by now that they should well-inform or prepare themselves before buying a game on Day One these days)
  
• Wait for a Sale (Steam is very well known for them, with numerous consistently scheduled across the year)
  
• Buy the DLC separately as it releases (The option I chose)
  
• Buy the "Season Pass" outside of the Editions/Bundles (Perhaps during the aforementioned sales if the price is not right for you, or when all contents are released as I would personally recommend)
  
• Make a case for a refund if your window has closed or if your issues aren't as common as those that typically justify one

Sure, you & the OP are saying that you're unhappy that the "Season Pass" is only $5/£5 when bundled with the full game, but $9/£9 separately. Fair enough. Voice your dissatisfaction with that.
But you both make it sound like that you want to be able to buy this "Season Pass" right now before it's even a complete package, so forgive me if I'm more interested in how aware you both are as buyers rather than focusing on how Team17 and/or Trepang Studios are selling their game & additions to it.

After-all, you gave actionable advice on being a mindful Steam customer of your own. Perhaps this situation merely requires you taking your own advice and passing it onto anyone who asks for it or makes their need for it apparent.



ONE DAY LATER
Perhaps I shouldn't be trying to make a "Maybe don't ask the 'robbers' not to 'rob' you when you have other security measures" suggestion when I'm sleep-deprived & uncomfortable. Sorry for being a bit of a bell-end!

[BlueAuran]

I bought the game on Gog...the dev is giving us the huge middle finger as usual as patches have been 1/2 year late, and of course when they FINALLY go get around to us in a couple weeks or whatever (won't hold my breathe on their promises) we are most likely going to get the same (or worse) thing that you are mentioning in the OP. So if you thought you had it bad...remember we got it worse over here on Gog...only good thing about OUR release is the DRM free bit for consumer ease of use (instead of being tied to a mostly online account as the steam drm version is).

[Χάρης]

Huh, so they added a survival mode as DLC. Removed from wishlist.

[V.V.]

Discounts happen all the time on Steam with the vast majority of games. So, if paying full price for something is a problem for you, then wait until the game is on sale for a price you can agree with.

[BlueAuran]

Originally posted by V.V.:

Discounts happen all the time on Steam with the vast majority of games. So, if paying full price for something is a problem for you, then wait until the game is on sale for a price you can agree with.

another user pure missing the main point of the actual OP...does anyone even bother to read these days anymore?

[BlueAuran]

Reminds me recently of my service provider when they told me that I was going to be treated WORSE than NEW CUSTOMERS will be after having an account for 5 years (and actually far more) with them. So I thought about that for awhile, and called back asking to talk with a supervisor about that. Of coarse it got straitened out in a fashion that was acceptable to me. Yet what a thing to basically hint to your customers about, how low key, and anti-consumer to even THINK of doing anything even remotely like that. Yet here we have it with companies either being so out of touch with their own policies, or even worse IN TOUCH with such backwardness that they have done what they have done. If you think that people like the OP or myself are OK with any sort of treatment then you obviously are so clueless you STILL have zero idea what you are doing in this category!

[BlueAuran]

ALSO I remind the DEVS of this FINE GAME. Your patches have been OVER 1/2 year late on Gog and are halfway through this month in which YOU PROMISED to get those onto the platform. Does it really take you THIS LONG to upload a simple file which ANY user can easily do even without a huge corporation behind them? Also remember WHEN YOU DO THIS that you are still going to be facing a situation like what you have described in this OP and thread. That NEW customers are going to be treated with LOWER BETTER PRICES than your customers who have already invested in your title. So if you want to keep on highlighting that is how you like things, then please be assured that there will be people like myself who also enjoy highlighting your highlighting :) So please just make the PROPER right choice in this category. Either treat new customers THE SAME as your old customers for fairness. Or even give your old customers a break for being with you so long and trusting you. The way you have it currently setup is BACKWARDS in case you are remiss. It is just basic common sense simple maths here, I expect you as a huge corporation that has produced a winning game to be able to understand such by now after having been told about it!

[Sigma957]

How soon until Team 17 lays off the developers at Trepang Studios? I believe the last layoffs at Team 17 were in October 2023? Too soon?

https://www.eurogamer.net/full-extent-of-team17-cuts-threaten-third-of-the-company-sources

Maybe Trepang Studios should take note of Frogwares victorious defeat of Nacon and cut ties with a big publisher before they lose their creative autonomy.