black screen on startup, game isn't work

[Mafiozo]

Hello! Does anyone know how to solve this problem?

[Team17_Helper]

Hello Mafiozo,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game launching to a black screen.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ http://pastebin.com
   
8. Copy the link to your post and paste in your reply

Once we have this information, we will do our best to further assist you in resolving this matter.

Regards,
Team17 Support

[Mafiozo]

Thank you for the answer

Dxdiag info:

Windows 10 Pro 64x
Intel Core i7 - 4770k CPU 3.50 GHz (8 СPUs), 3.5 GHz
32768 RAM
DirectX 12
Nvidia Geforce GTX 760

[Team17_Helper]

Hello Mafiozo,

Thank you for getting back to us.

Can you please follow the steps exactly as they are, Once we have your full Dxdiag we will be able to see what might be causing the problem and be able to give you steps to resolve it?

We look forward to your reply.

Regards,
Team17 Support

[Mafiozo]

Yes.

https://pastebin.com/1jBtY6he

[Team17_Helper]

Hello Mafiozo,

Thank you for getting back to us and sending your Dxdiag.

It looks like your graphics drivers are currently out of date, could you please download and install the latest drivers for your NVIDIA GeForce GTX 760 card?

To do this please go to the Nvidia webpage via the below link and follow the instructions.
Update NVIDIA GeForce GTX 760[www.nvidia.com]

Also, you seem to be having a few system faults/crashes so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Once you have done these steps please retest the game and see if the problem continues.

Regards,
Team17 Support

[Mafiozo]

Thank you, I'll try

[Mafiozo]

I download the latest patch and do your recommends with "CMD". But I'll still have the same problem.

[Team17_Helper]

Hello Mafiozo,

Thank you for getting back to us.

Having taken another look at the information provided, please check for pending updates for your system via the steps below:

1. Select the Start button
   
2. Go to Settings > Update & Security > Windows Update
   
3. Select Check for updates
   
4. After installing the update, select Check online for updates from Microsoft Update

Once you have doe this please retest the game and see if the problem continues.

Regards,
Team17 Support

[fire_varan]

I don't know whether it helped topic starter or not, but it helped me, thank you very much!

[Mafiozo]

Not worked for me(

[CarlosTK5]

Not worked for me too

[LASTERB077]

Game won't launch, black screen. Help.

[Team17_Assist]

Hi all,

CarlosTK5, LASTERB077 -

Can you please both use the steps above to send us your dxdiag information?

Mafiozo, -

Can you please uninstall any Razer software that you have installed? We can see this is crashing in your system but this can also cause crashing issues.

Get back to us when you can.

Regards,
Team17 Support

[LASTERB077]

its fixed thank you!

[Team17_Service]

Hey LASTERB077,

Thanks for getting back to us.

We're really glad to see that this has resolved the issue :)

Please don't hesitate to reach out in the future should you have any further queries.

Regards,
Team17 Support