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You also need to keep an eye on your equipment needing repairs, if it's not functional it won't help cure people.
if the nurse go well, the problem can be the doctor, if the doctor are at her lunch time or if they sleep, the nurse wait for the doctor...,
take a look too on the part of the sheet of your worker, some worker are good worker and other try to work less than other, it's always the first thing i look before hiring a new people, or when i want to replace one of mine people they don't want to work too hard, more of the time it's this the problem, the people pass more time to talk than working...
Edit :
i Forget to say to try to have always one more people in a working domain than the people you need to replace the people they take her pause or for the lunch time, ect..., for the nurse, you can have two more depending if your hospital are big or small...
like this, if you have one they go eat or take a brake, the other will go take her place.
to give you an idea, you can view on this picture a good example we can find in the story, this people don't go to work even if they have something to do, you need to say her what to do..., in this situation it's better to say her goodbye and take an other one they are more active else, you will need to have an eye always on her.
http://steamcommunity.com/sharedfiles/filedetails/?id=444423273
Edit :
I have just make the mission 4 in the second level, and i have view what you want to say, badly, after more test, it's seem they have no way to correct this, even if you reload the game, i view it's a bug of the game, the people stop working, the patient don't go where they need to go, they rest stock in some place, ect...
i have trying more thing to try to make it loading well the mission again but no success, the only thing we can do it's to try to start again this mission, i have not tested the sand box game for now, but if it's happen in this too one time, i think we will need to restart all, but for now i view this bug only in the mission 4 of the second level in the story mission...
- have at least one more receptionist than seats at the reception, they will not got to the staff room to rest if there is a free place at the reception. And when they are exausted they will not process a new patient.
- keep in mind that some machines require the patient to get undressed. This depends on their disease. The research machine does require it also.