Official The Great Ace Attorney Chronicles Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying The Great Ace Attorney Chronicles! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

TGAAC.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\TGAAC

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for The Great Ace Attorney Chronicles; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[reneevival]

Typo.
GAA: Adventures - Episode 1: Trial Part 2, Jezaille Brett's second testimony, statement four.
https://drive.google.com/file/d/1egd8Y7xF0dMD3TiCEFdHQGCAIxmZXPvF/view?usp=sharing

I know this is not a technical issue in the way you described, but I'm bringing it to your attention nonetheless. Feel free to remove if this is unfit for the thread.

[👑 Bishop 👑]

aea

[Myuer]

CPU usage for this game for some reason is always maximum. It shouldn't happen for a game like this.

[Stay on target, Porkins!]

Runs at 30 fps. Ignore me if that is the intended frame-rate, it just seemed the trailer video on the store page showed it running quicker, like it's predecessor.

[cojuer]

Resolution is broken at 1440p/borderless when using Windows scaling set to 125%. System-wide scaling should not influence game (it seems to not influence anything in case of original trilogy).

[LE_MALEM]

Originally posted by Myuer:

CPU usage for this game for some reason is always maximum. It shouldn't happen for a game like this.

THIS! This is a VN: It shouldn't stress the CPU THAT MUCH!

[Xaneorath]

So ... I was like: "hey, great, finaly the Ace Attorney Spinoffs got translated and ported to steam. Since its a DS-port it would play perfectly on my tablet with touch support (Microsoft Surface)!", but ... when I started the game on said tablet I had to realize: I couldn't proceed. Apparently there is no touch support? ... for a game thats a DS port?
... I don't even ...

[Admiral Hyouta Curtiss]

Originally posted by Myuer:

CPU usage for this game for some reason is always maximum. It shouldn't happen for a game like this.

Yeah, it looks like one thread is constantly busy calling SteamAPI_RunCallbacks() and SetThreadExecutionState(). This should be easy to fix, so please do.

[Toa]

The audio glitches out and becomes crackly a few seconds after starting the game and it doesn't stop.

[Deep Weeb]

Add an "Exclusive Fullscreen" option please. None of that "Borderless" thing to me. (If you play the game on "autoplay" and don't touch any buttons for too long, because of the borderless screen your monitor will go into sleep mode while the game keeps running and the image will freeze if you don't alt-tab)
And make it so the mouse pointer disappears when you use a controller, and better yet have a stylized in-game pointer
Also make the "skip" function work even with the "auto-play" on.
Thank you.

[PureBoredom]

I have a really odd problem. When I first booted it up, there were slowdowns when going up and down the menu. So if I press up or down, there would be a significant delay. And so I turned off V-Sync and then rebooted it and it worked perfectly well. I played a few hours and then quit. But when I came back and booted it up, for some reason the slowdown happened again and I've tried rebooting it a couple of times, only for it to have the same slowdown problem I had. It's really odd, because I know it can work perfectly fine as it has done before with no slowdown.

[Your Friend Jesus]

- Why did the games go from 60fps lock to 30fps lock, from 3ds to remaster?
The game needs to bring a 60fps cap back
- Also why is there no fullscreen option?
- The game doesnt play nice with window DPI settings, user intervention is required to fix it.
- Hide mouse curser too please, when using a controller.

[Myuer]

Originally posted by Admiral Hyouta Curtiss:

Originally posted by Myuer:

CPU usage for this game for some reason is always maximum. It shouldn't happen for a game like this.

Yeah, it looks like one thread is constantly busy calling SteamAPI_RunCallbacks() and SetThreadExecutionState(). This should be easy to fix, so please do.

Is there a way to fix it on your end easily too? So I can have not my cpu going max frequency all the time.

[jonoosthuis]

I played the game last night (I live in Asia) and I woke up today and tried starting it again. Now it's suddenly saying the game isn't available and coming soon. I don't know if it's a problem with steam or the game.

[LE_MALEM]

Originally posted by jonoosthuis:

I played the game last night (I live in Asia) and I woke up today and tried starting it again. Now it's suddenly saying the game isn't available and coming soon. I don't know if it's a problem with steam or the game.

You see... the game is supposed to come out in Asia on the 29th of July! Here is the official Asian Page of the main website: https://www.ace-attorney.com/great1-2/en-asia/
Maybe they knew that they released it in some Asian countries and rectified their mistakes! Just be patient.