Game crashes at winter festival

[Medea]

Hello,

My game crashes at the winter festival Trivia Game - actually my boyfriend with different PC specs (and better ones on that) had the same problem several times. When it crashes a Unreal Engine crash report window pops up. I also pressed the send report button both times in that window.

I play the game til evening and then go to trivia game. I did several things in several runs before, like crashing geodes and artifiacts or do not crash it. The only thing I always did was lvling my Town to level C. I am on second year (my bf had the problem on first year).
At the first year I had no problems with the trivia or other minigames at all.

At the first Unreal Engine Crash I did after I finished the first 3 trivias. The second one was after I finished the first 6 trivia. So far I did not try it more times.

Here my own specs:

Windows 10
RAM: 64 GB
Graphic: GeForce GTC 1060 6GB
Processor: Intel i7-8700 CPU @ 3.20 GHz
No Mods
Game not saved on SSD

[Puffeluff]

I had the same problem on my Steam Deck during the quiz minigame. I played 130 hours without any crashes, but in the last few days, they’ve been happening more frequently. Both on my PC and on my Steam Deck.

[lobomutante]

I want to chime in and say that I have the exact same problem, down to the trivia thing in the Winter Fair Festival.
I have little more than 250hrs and in the last few days it has been crashing more than in the total play time ever.

Microsoft Windows 10 Home, Versión 10.0.19045
CPU: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz
RAM: 8.0 GB
Almacenamiento: SSD - 476.9 GB
GPU: NVIDIA GeForce GTX 1650 with Max-Q Design

[Rachma_Stairway]

Hi everyone. Truly sorry for the delayed response and for the crash that happened during your gameplay.

We've received a similar report, and still gathering more information about the crash at the Winter Festival.
Did you happen to receive a crash log (dialogue box pop-up from Unreal Engine) when the issue happened? If so, could you share the log here? Thank you!

[TechGuyJay]

I'm receiving the same crash; it's happened three times now. I'm still in Winter of Year 1, so this is the first Winterfest I have attended.

The first time this happened, I had earned top prize for Shooting, Magnet Fishing, and Curling (in that order). Then, when I earned top prize for the Match game, it crashed.

The second time it happened, I had earned top prize for Shooting, Magnet Fishing, Match Game, and Curling (in that order), then had earned top prize in Trivia for Fish, Insect, Critter, Farm, Forage, and Artisan (in that order). I was struggling to get through the Fossil category, and has started over several times (as I did with the other categories as well), and after ending the minigame, before I could start again, the game crashed.

The third time it happened, I woke up and went straight to the Trivia, completed the Gems category for top prize, and then the game crashed as the minigame closed.

It seems to happen during the period when the screen goes black to take you out of the minigame instance.

Each time it has happened, I have received an Unreal crash report popup, and I submitted the report, but I'm not sure if that report goes to Epic, because it's Unreal Engine, or if it goes to Stairway, since they're the developer, or Humble Games, since they're the publisher. Either way, I do have copies of the three crash logs, along with a document of my PC specs. If there's somewhere I can attach those, I will, otherwise, I will email them to the email listed tomorrow.

At any rate, the crashing is disheartening, since you do all that work (especially in Trivia), just to have the game crash, losing all progress, since there is no way to save your game without sleeping. I'm thinking I may just play one of the minigames and one full pedestal of Trivia per day, in hopes that I can get through it and save progress.

[Rachma_Stairway]

Originally posted by TechGuyJay:

I'm receiving the same crash...

Hi there.

Yes, yes! It would be very helpful if you could share the details including your save file, and crash logs with us.
To locate the files, you can check our guidelines here https://steamcommunity.com/app/1158160/discussions/0/4407417406453213506/

Once you have them, kindly send them to our email [e-mail] with the subject "Steam Discussion - Winter festival crash - [your Steam username]".
If you have any screenshots or videos related to this issue, you can share them too.

We will investigate this. Thank you so much. :)

[TechGuyJay]

Originally posted by Rachma_Stairway:

Originally posted by TechGuyJay:

I'm receiving the same crash...

Hi there.

Yes, yes! It would be very helpful if you could share the details including your save file, and crash logs with us.
To locate the files, you can check our guidelines here https://steamcommunity.com/app/1158160/discussions/0/4407417406453213506/

Once you have them, kindly send them to our email [e-mail] with the subject "Steam Discussion - Winter festival crash - [your Steam username]".
If you have any screenshots or videos related to this issue, you can share them too.

We will investigate this. Thank you so much. :)

I just sent the logs. Unfortunately, I read through your message here, then went to send the email, but forgot to format the subject the way you requested, but it was listed as "Coral Island Winterfest Games Crashes." I had also copied my original comment here, including my Steam username, into the body of the message. I did however, forget to send my save file, so I will gather that and re-send the entire message.

[lobomutante]

Originally posted by Rachma_Stairway:

Hi everyone.

Hi there. For good or bad, I haven't recieved more crashes as I moved from Winter to Spring, especifically away from the Winter Faire. If I could point where the issue is, I would say the Trivia Minigame. My game crashed 4 to 5 times during the trivia or after. I send a report everytime.

Hope you are doing ok, DevTeam :D

[DJtheDJ]

I also received the same crash. Tried the trivial minigame twice after a full day (original and a retry and game crashed both times). I received a UE error screen.

[TechGuyJay]

Originally posted by DJtheDJ:

I also received the same crash. Tried the trivial minigame twice after a full day (original and a retry and game crashed both times). I received a UE error screen.

I was finally able to complete everything at the Winterfest. What I did was wake up, then immediately go straight to Trivia and complete one full pedestal. If the game crashed, I did it again. I only did one pedestal per day. After completing the pedestal of trivia, I went and completed one other minigame. After that, I went about my day as usual, slept, then did the same thing the next day. On the last day, I only had one minigame left to do, so I did that, and it was done. The Winterfest lasts for five days, so I would do what I did, or less, per day, just to minimize the risk of the game crashing for doing too much.

[safarihatbandit]

Also crashed during the Winter Fest. I had completed all trivia games (I had also won all the other games before hand as well.) The last trivia game I played was fish. I immediately crashed as soon as I won the fish trivia and my screen went black. Crash log:

LoginId:b5f434c3400aaa84d0b786a5d157a829
EpicAccountId:a2de9fe9e3e44eafae6c38cfc0f9511f

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000180

ProjectCoral_Win64_Shipping!UC_CountDownTimerComponent::OnCountDown() [D:\TC\d165a1c44e0e0f0\ue4\ProjectCoral\Source\ProjectCoral\MiniGames\Common\Components\C_CountDownTimerComponent.cpp:41]
ProjectCoral_Win64_Shipping!FTimerManager::Tick() [D:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\TimerManager.cpp:878]
ProjectCoral_Win64_Shipping!UWorld::Tick() [D:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:1563]
ProjectCoral_Win64_Shipping!UGameEngine::Tick() [D:\P\UE4.27-plus\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1823]
ProjectCoral_Win64_Shipping!FEngineLoop::Tick() [D:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4923]
ProjectCoral_Win64_Shipping!GuardedMain() [D:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Launch.cpp:178]
ProjectCoral_Win64_Shipping!GuardedMainWrapper() [D:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
ProjectCoral_Win64_Shipping!LaunchWindowsStartup() [D:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:273]
ProjectCoral_Win64_Shipping!WinMain() [D:\P\UE4.27-plus\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:320]
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a\_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

[Pewpshoes]

Mine keeps crashing during the winter fest too. When I restart it my pets are missing, they just have shadows. I could play any game and it crashes. Hope to see it fixed soon! I'll try and post my crash report here next time I try, just feeling defeated now.

[Rachma_Stairway]

Hello everyone! Thank you for sharing your information as well. I'm sorry that you've encountered this crash issue. :(

The team has received the details and is actively working on a fix.

We’re hopeful this will be resolved soon to prevent the crash from happening again. Thank you for your patience and understanding as we address this issue. :)

[TechGuyJay]

Originally posted by Rachma_Stairway:

Hello everyone! Thank you for sharing your information as well. I'm sorry that you've encountered this crash issue. :(

The team has received the details and is actively working on a fix.

We’re hopeful this will be resolved soon to prevent the crash from happening again. Thank you for your patience and understanding as we address this issue. :)

Thank you so much for being part of this forum and taking note of the issues we're seeing. It's very pleasing to know that such a beloved game has some really amazing developers that care about us having a good experience with their game.

[Nrose]

Hi, I have a same problem. 2x crashed during winter festival and i have to repeat the same thing all over again. hope this problem can be fix ASAP. thanks...

[GoddessV]

I stopped playing the game for a week because of these crashes. It doesn't matter what mini game(s) I do, it crashes at random points when I get to the rewards screen. I got so frustrated. I thought it was my laptop. Until I decided to play again today and the crash happened again. Disheartened, I've gone to the internet to figure out if I was the only one going through this madness. Nice to know I'm not the only one. Hate that this is happening. But glad to know the Devs are aware and actively working to fix the problem. Thank you. 💜