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Have you already received your merfolk tail when you tried to access the underwater shop? :D
(A similar issue, but more pronounced, is present with Slamet at his ranch. It's very hard to find the spot to stand to let you interact with him instead of his shop. With most shop NPCs, it's just a matter of approaching from behind.)
Mine seemed to not work on a Friday. It still shows a "!" mark next to her.
Here is a video I've uploaded showing what I was doing. Please let me know if there is anything on my end that I am not understanding.
I'm playing on PC, latest build. I have my tail and am currently on the quest to bring the Princess to the surface. I wanted to get a sprinkler upgrade for my underground farm.
I was able to access this menu before the last build by moving left and right of her, but am unsure if this is related.
https://www.youtube.com/watch?v=rfo_-x7njmM
https://coralisland.fandom.com/wiki/Oracle_Chamber#Underwater_Crafting_Lab
Edited to add: The timeframe worked for me. So you need to go between 9 am and 5 pm (1700) to get the shop.
Devs- please add this on the game!!
This is correct. Thank you.