Furniture not showing up

[alsrlsk]

I bought a lot of stuffs like mirror, bowl, etc, and none of them show on neither my bag or the decoration storage. I remember it being a bug on earlier updates, not sure if this is an unfixed bug. Will they show up once it's fixed or the furniture (and money lol) gone for good? :' )

[76561199594700081]

Hi there! I'm truly sorry for the inconvenience. Thank you for taking the time to leave the report.

May I ask which platform you’re currently playing (Steam PC/Deck)?
Could you recall the detailed list of the items that you bought? Did you purchase them all in the Furniture Store?

Also, do you capture the issue in a video by any chance? Thank you!

[alsrlsk]

Hi! Thank you for your prompt response! I'm playing on PC, I purchased them all from the furniture shop — I think some of those that I bought were a mirror from the javanese catalogue, a potted plant from art deco, a wooden rack from kosan, and ... Honestly forgot bout the others 😭 I noticed the same plant I bought, when I bought it from Ben, it showed up just fine.

[76561199594700081]

Originally posted by alsrlsk:

Hi! Thank you for your prompt response! I'm playing on PC, I purchased them all from the furniture shop — I think some of those that I bought were a mirror from the javanese catalogue, a potted plant from art deco, a wooden rack from kosan, and ... Honestly forgot bout the others 😭 I noticed the same plant I bought, when I bought it from Ben, it showed up just fine.

I see. To help us determine the problem, could you please describe what you were doing in-game before you noticed they disappeared?
Did they disappear immediately after you purchased them? Also, have you checked your house storage too? Thank you!

[alsrlsk]

I immediately went from the furniture hope to my farm, because I remember dedicating the day for indoor decoration, and while the bigger furniture (sofa, bed, hanging rack, table, carpet etc) do show up, the little things did not. They didn't show up in my bag right after purchase, so I thought they must have been in the storage, but I checked there too and they weren't there. Only the big furniture do. (Some of the big items show up in bag, some went straight to storage)

[alsrlsk]

*shop

[76561199594700081]

Thank you for replying with the details!
May I ask if this is the first time you've experienced this issue?
Have you tried adjusting the in-game graphics settings to see if it resolves the problem?

If you happen to be able to replicate the issue, could you please send us a video? This will greatly help us to replicate your exact steps and address the issue more effectively.
Thank you for your understanding.

[alsrlsk]

Hi, sorry for getting back to you so slow. I have been trying to buy some stuffs again and they showed up just fine in my bag and storage except for this one:
It seems to have occupied a box, but just invisible?

https://www.youtube.com/watch?v=xvtsRPdbc7g

[76561199594700081]

Originally posted by alsrlsk:

Hi, sorry for getting back to you so slow. I have been trying to buy some stuffs again and they showed up just fine in my bag and storage except for this one:
It seems to have occupied a box, but just invisible?

https://www.youtube.com/watch?v=xvtsRPdbc7g

Hi! Thank you for replying and sending the video. I have relayed this to our team and confirmed that we will fix the fruit bowl issue. We really appreciate your assistance 😊

Do you experience another issue with other furniture/decoration items?

[alsrlsk]

I have not again until now, but will make sure to have a video proof before I come to u guys next time, so it'd be easier for u to handle it, thank youuuu!

[76561199594700081]

Originally posted by alsrlsk:

I have not again until now, but will make sure to have a video proof before I come to u guys next time, so it'd be easier for u to handle it, thank youuuu!

Thank you for keeping us updated! If you encounter any further problems, please don’t hesitate to contact us. Yes, yes. Recording a video of the issue will be really helpful to speed up the fixing process. 😊

We really appreciate your support, alsrlsk! Thank you.