Game won't start!

[bltsdsubbie]

I've installed this game multiple times now, but every time I try to play I get the same error message:

The UE4-OceanGods Game has crashed and will close

LowLevelFatalError [File:Unknown] [Line: 249]
Result failed
at
D:\Build\++UE4\Sync\Engine\Source\Runtime\Windows\D3D11RGl\Private\D3D11Viewport.cpp:361
with error E_INVALIDARG

I don't know what keeps going wrong. I've tried to validate the game files via the Steam library and it can't find any problems, and trying to start the game directly from the .exe doesn't work either. Help?

[Paralune]

Hi there, sorry to hear it's not working! I'm not sure what's going on yet, but it appears to be a graphics-related issue.

Can you give me the following information about your system:

1. Operating System (including whether it's 32- or 64-bit)
   
2. Processor
   
3. RAM amount
   
4. DirectX version
   
5. Graphics card

A quick way to get all that info is to open a run window (Win + R) and type in "dxdiag"

Also, do you have more than one monitor?

If your graphics card drivers aren't up to date, please also try updating them and see if that fixes the issue. Rebooting your PC might be worth a shot too, if you haven't tried that yet.

[bltsdsubbie]

EDIT: I just realised my graphics card is almost hilariously out of date. I've been due for a hardware upgrade for a while now anyway, so I'll be working on getting some better equipment. Looks like I'll just have to wait a few weeks before I can play, but I appreciate the timely response to my trouble!

I've already tried rebooting, no luck :(
I only have one monitor, as I'm trying to run this on my laptop

I also think it's weird that it's apparently looking for things on the D: disk, which is in fact my DVD drive, when the game and everything else is located on the C: disk, which is my actual hard drive.

This is what I could find on the system:
Operating System: Windows 10 Home 64-bit (10.0, Build 18362)
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
RAM: 41,2 GB free of 237 GB (with the game already installed)
DirectX version: DirectX 12
Graphics card: Intel(R) HD Graphics 3000 (32 MB VRAM)

[Paralune]

Thanks for the info and happy to help. I do think the graphics chipset is most likely the source of the issue, and upgrading should fix it, but please do let me know if you experience further issues after upgrading.

As for the D:/ path you're seeing, I believe that's referring to a path on the PC where our version of Unreal Engine was built. The error report is trying to describe what part of Unreal's code the crash is coming from, but it only knows the path of where that code lived when the engine was built. So it's a bit misleading, but fortunately it's not looking for anything on your own D: drive.