Crash on startup

[SteveLosive]

I got HZD on Epic Games and I installed it a few days ago, now I'm trying to play the game and can't even launch it. I never played it before, never started it even once. I basically never seen the main menu or anything past the first loading screen little rotating circle on the bottom left. Also, URL redirects me to some homepage, so I can't even report this anymore, and it's never the same ID, so no specific error code for me to look up online.
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Crash report has been sent, thank you!
If this is a recurring problem, you can contact us here: http://issues.guerrilla-games.com
Please include the following ID: 8b3a087d

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Crash report has been sent, thank you!
If this is a recurring problem, you can contact us here: http://issues.guerrilla-games.com
Please include the following ID: 62a44237

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[Carlos Spicywiener]

Specs? Cant help without em

[SteveLosive]

Originally posted by Carlos Spicywiener:

Specs? Cant help without em

Device: OMEN Gaming Laptop
OS: Windows 11 Home (always up to date)
RAM: 16 GB
CPU: Ryzen 7 5000 series
GPU: RTX 3070
Storage: 1TB SSD (that's where the game is installed)
Paging file (Virtual RAM) size is set to 32 GB max and all my drivers are up to date. I also tried every single commonly known method out there like run as admin or disable overlay, etc.

[Carlos Spicywiener]

Originally posted by SteveLosive:

Originally posted by Carlos Spicywiener:

Specs? Cant help without em

Device: OMEN Gaming Laptop
OS: Windows 11 Home (always up to date)
RAM: 16 GB
CPU: Ryzen 7 5000 series
GPU: RTX 3070
Storage: 1TB SSD (that's where the game is installed)
Paging file (Virtual RAM) size is set to 32 GB max and all my drivers are up to date. I also tried every single commonly known method out there like run as admin or disable overlay, etc.

What does event viewer say when it crashes?

[Carlos Spicywiener]

Originally posted by Carlos Spicywiener:

Originally posted by SteveLosive:

Device: OMEN Gaming Laptop
OS: Windows 11 Home (always up to date)
RAM: 16 GB
CPU: Ryzen 7 5000 series
GPU: RTX 3070
Storage: 1TB SSD (that's where the game is installed)
Paging file (Virtual RAM) size is set to 32 GB max and all my drivers are up to date. I also tried every single commonly known method out there like run as admin or disable overlay, etc.

What does event viewer say when it crashes?

2 things to try.
1-go into nvidia control panel-under 3d settings Click the restore tab on global settings-was a hail mary for me with a game a few years back.
2-control panel change power options to high performance to see if that might due the trick.
U sure the gpu is being used and not switching to integrated?

[dcy665]

Originally posted by Carlos Spicywiener:

2 things to try.
1-go into nvidia control panel-under 3d settings Click the restore tab on global settings-was a hail mary for me with a game a few years back.
2-control panel change power options to high performance to see if that might due the trick.
U sure the gpu is being used and not switching to integrated?

On my older W7 Steam Box I had the worst time getting DOOM to run.
Turned out my GPU was AT the lowest edge.

As a programmer, I do wonder why they never check first. I mean, it isn't very difficult at all to see what the GPU is and how much VRAM it has. No, I had to play tag with their support to get CORRECT driver update. Weird. Simple test that would save thousands of days of debugging.

[SteveLosive]

Originally posted by Carlos Spicywiener:

Originally posted by Carlos Spicywiener:

What does event viewer say when it crashes?

2 things to try.
1-go into nvidia control panel-under 3d settings Click the restore tab on global settings-was a hail mary for me with a game a few years back.
2-control panel change power options to high performance to see if that might due the trick.
U sure the gpu is being used and not switching to integrated?

I have it globally set to Auto-select. However, when I added Horizon and selected GPU and not integrated graphics, nothing changed. I keep it auto-select cuz I work with some other software that can only run on CPU integrated graphics for some reason, so I just change app/game graphics preferences individually.

Originally posted by Carlos Spicywiener:

Originally posted by SteveLosive:

Device: OMEN Gaming Laptop
OS: Windows 11 Home (always up to date)
RAM: 16 GB
CPU: Ryzen 7 5000 series
GPU: RTX 3070
Storage: 1TB SSD (that's where the game is installed)
Paging file (Virtual RAM) size is set to 32 GB max and all my drivers are up to date. I also tried every single commonly known method out there like run as admin or disable overlay, etc.

What does event viewer say when it crashes?

Faulting application name: EpicGamesLauncher.exe, version: 16.1.1.0, time stamp: 0x65e5e2d4
Faulting module name: ntdll.dll, version: 10.0.22621.3235, time stamp: 0xa2c4352c
Exception code: 0xc0000005
Fault offset: 0x0000000000033aca
Faulting process id: 0x0xA620
Faulting application start time: 0x0x1DA76BAACC1D6AC
Faulting application path: C:\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c499c62d-5cb1-4b54-a8f7-0fb2b8ecb656
Faulting package full name:
Faulting package-relative application ID:

[serac_ydobon]

No forum on Epic games where you can ask?

[SteveLosive]

Originally posted by serac_ydobon:

No forum on Epic games where you can ask?

I only bought it on Epic Games cuz it was dirt cheap and I could use a 30% coupon on top of that as well. I'd be stupid to turn down a deal like that. Despite all that, I'm still a loyal Steam community member and will always be. Steam is like home, you go outside to hand around but you don't suddenly take your furniture and sleep outside on the street when you got a home.

[BlastThyName]

sfc /scannow

[SteveLosive]

Originally posted by BlastThyName:

sfc /scannow

done that, did nothing

[Gelu]

I9 14900
Nvidia 4090 24GB
DDR5 64 GB
MSI motherboard

Same issues here. I did everithing find on Google and still crashes like hell!

[Carlos Spicywiener]

up to date Windows net framework?

[Carlos Spicywiener]

For starters it seems to be a direct issue with the Epic Launcher. Almost as if the launcher is requesting an application that isn't there. Have you tried firing up epic As admin?

[Carlos Spicywiener]

If you encounter an ntdll.dll crash, consider these steps:
Update your Windows system to ensure you have the latest patches.
Run the System File Checker (SFC) scan to repair any corrupted system files.
Disable problematic add-ons in Internet Explorer.
Scan the file for exploits.
Replace the ntdll.dll file from a trustworthy source

[SteveLosive]

Originally posted by Gelu:

I9 14900
Nvidia 4090 24GB
DDR5 64 GB
MSI motherboard

Same issues here. I did everithing find on Google and still crashes like hell!

Same here, I tried everything possible. I can't even look at the main menu and I've wanted to play this game so bad.