Will the upgrade to the remaster let me play the game I paid for?

[Kinghackenslash]

Over a year ago, the game started crashing on start up. Nothigngi tried worked, I don't use any mods or anything. I even got a brand new system and I should be able to run it on very high or ultra with my rig. It still crashes on start up.

Will upgrading to the remaster let me play the game I paid for?

[Cheezie]

Wouldn't happen to have an intel processor would you? I had to install XTU and configure it how I found on google from those having similar issues to get this game(and some others usually UE5) to start up. Has never crashed since...and before it only ever crashed. lol

[Kinghackenslash]

No, AMD Ryzen 7 7800X3D CPU, 64 GB RAM, Nvidia 4080 super 16 GB.

Was working fine. Then one day it just started to crash. I did'nt change anything on my PC, no mods, ect.

[E.V. Aloy]

Game is not broken that way, so the problem is with your installation or PC.
1) Make sure you have the latest chipset, GPU and other drivers and that your Windows is up-to-date

2) Run "Verify integrity of game files". If these do not fix it:

3) Start command prompt (CMD) with admin privileges and run these commands
sfc /scannow. If it reports errors it can not fix, run these commands:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

4) Disable any 3rd party antivirus for testing and make sure firewall does not block the software either. Also do not let any "speedbooster" "revo uninstaller" or "ccleaner" run in the background - ever!

5) If that does not solve it, uninstall game and reinstall it

6) If this does not fix the issue, there could be an issue with "Visual C++ Redistributable for Visual Studio 2015" which HZD uses. Go to Windows add/remove software, remove this 2015 version, download it from Microsofts website and install it.

7) If non of these work, either your hardware is unstable, incompatible or you need to reinstall Windows from scratch.

[E.V. Aloy]

Originally posted by Cheezie:

Wouldn't happen to have an intel processor would you? I had to install XTU and configure it how I found on google from those having similar issues to get this game(and some others usually UE5) to start up. Has never crashed since...and before it only ever crashed. lol

Is that related to Intel stability issues with some models that boosted too far too hard and suffered silicon degradation and made Intel release new BIOS versions?

[Kinghackenslash]

Originally posted by Firebox:

Game is not broken that way, so the problem is with your installation or PC.
1) Make sure you have the latest chipset, GPU and other drivers and that your Windows is up-to-date

2) Run "Verify integrity of game files". If these do not fix it:

3) Start command prompt (CMD) with admin privileges and run these commands
sfc /scannow. If it reports errors it can not fix, run these commands:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

4) Disable any 3rd party antivirus for testing and make sure firewall does not block the software either. Also do not let any "speedbooster" "revo uninstaller" or "ccleaner" run in the background - ever!

5) If that does not solve it, uninstall game and reinstall it

6) If this does not fix the issue, there could be an issue with "Visual C++ Redistributable for Visual Studio 2015" which HZD uses. Go to Windows add/remove software, remove this 2015 version, download it from Microsofts website and install it.

7) If non of these work, either your hardware is unstable, incompatible or you need to reinstall Windows from scratch.

I did'nt change anything, the game was fine one day, then it decided to stop working. This was on my old system.

Then I got a brand new system, the specs I posted. On day one, a fresh install of everything, all drivers updated, ect.. It still crashed the very first time I tried to play.
All my other Sony games in my Steam library run without issue.

Yes I uninstalled game and reinstalled it. Cleared system chace, Uninstalled steam and reinstalled it. It still crashes.

If I did'nt install any mods or change my system in any way, and all of a sudden it stopped working, its on them, not me.

I should'nt have to do all this stuff just to be able to play a game I paid for.

[Cheezie]

Originally posted by Firebox:

Originally posted by Cheezie:

Wouldn't happen to have an intel processor would you? I had to install XTU and configure it how I found on google from those having similar issues to get this game(and some others usually UE5) to start up. Has never crashed since...and before it only ever crashed. lol

Is that related to Intel stability issues with some models that boosted too far too hard and suffered silicon degradation and made Intel release new BIOS versions?

Yes. Got an I9-13000 series one that is well known for that issue. Thankfully caught it half a year after I got it so its been smooth ever since so long as I run that XTU program.

[Cheezie]

Originally posted by Kinghackenslash:

No, AMD Ryzen 7 7800X3D CPU, 64 GB RAM, Nvidia 4080 super 16 GB.

Was working fine. Then one day it just started to crash. I did'nt change anything on my PC, no mods, ect.

Hmm sorry but no idea then...Was hoping it was my issue cause while it was a pain it was a relatively easy fix.

[major tom]

i am baffled. today sony urges me to sign an eula document on steam that i do not own the game anymore i bought in 2021. is this fake or real ?
i am unable to start the game without signing the document! there is no button to ignore the new eula document. i want my money back!
is this a sequestration of a steam game by sony through the back door?
steam please check this!

[Basan™]

When similar started happening to me around a year back, I simply noticed that [iSteam[/i's UI (User Interface) had become a resource hog and thus was forced me to search and to find a way to [url=https://steamcommunity.com/groups/RevertingtheUI/discussions/0/3825300455708144516/]revert / downgrade to the former, resource efficient handling Steam's UI[/url]. And from that point ever since I've never had an issue with launching and maintaining a stable playing upon Horizon Zero Dawn: Complete Edition (HZD:CE) or any other of my games, even if parts of the former Steam's UI are constanlty being sabotaged / cut down by some of their most recent patches... which merely forces me to log into their Sites whenever a part of my former Steam's UI decides to tell me that it crashed (with some long tied and boring scripting language message).

And no, before anyone asks, I won't be spending a dime upon a so called HZD: Remastered that comes bundled with an attempt to try to force players/customers to create a PS Network account just to play it when this has always been a Single Player game without ever requiring that sort of internet connection crap (probably apart the occasional Steam cloud save).
For shorts: I'm voting with my wallet for shorts, period and final paragraph.

[E.V. Aloy]

Originally posted by Kinghackenslash:

Originally posted by Firebox:

Game is not broken that way, so the problem is with your installation or PC.
1) Make sure you have the latest chipset, GPU and other drivers and that your Windows is up-to-date

2) Run "Verify integrity of game files". If these do not fix it:

3) Start command prompt (CMD) with admin privileges and run these commands
sfc /scannow. If it reports errors it can not fix, run these commands:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

4) Disable any 3rd party antivirus for testing and make sure firewall does not block the software either. Also do not let any "speedbooster" "revo uninstaller" or "ccleaner" run in the background - ever!

5) If that does not solve it, uninstall game and reinstall it

6) If this does not fix the issue, there could be an issue with "Visual C++ Redistributable for Visual Studio 2015" which HZD uses. Go to Windows add/remove software, remove this 2015 version, download it from Microsofts website and install it.

7) If non of these work, either your hardware is unstable, incompatible or you need to reinstall Windows from scratch.

I did'nt change anything, the game was fine one day, then it decided to stop working. This was on my old system.

Then I got a brand new system, the specs I posted. On day one, a fresh install of everything, all drivers updated, ect.. It still crashed the very first time I tried to play.
All my other Sony games in my Steam library run without issue.

Yes I uninstalled game and reinstalled it. Cleared system chace, Uninstalled steam and reinstalled it. It still crashes.

If I did'nt install any mods or change my system in any way, and all of a sudden it stopped working, its on them, not me.

I should'nt have to do all this stuff just to be able to play a game I paid for.

Game itself works and has lots of players, so the problem is not the game itself. If you have had issues with two separate computers (and you did not move any components from one to other), I would guess you use some software that is incompatible with HZD, something that you had in your old system and new. Maybe your antivirus, maybe your firewall, maybe some screen recorder, maybe some registry cleaner, RGB controller, maybe some poorly coded software that came with motherboard, keyboard, mouse or something.

[joridiculous]

Originally posted by Kinghackenslash:

Originally posted by Firebox:

Game is not broken that way, so the problem is with your installation or PC.
1) Make sure you have the latest chipset, GPU and other drivers and that your Windows is up-to-date

2) Run "Verify integrity of game files". If these do not fix it:

3) Start command prompt (CMD) with admin privileges and run these commands
sfc /scannow. If it reports errors it can not fix, run these commands:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

4) Disable any 3rd party antivirus for testing and make sure firewall does not block the software either. Also do not let any "speedbooster" "revo uninstaller" or "ccleaner" run in the background - ever!

5) If that does not solve it, uninstall game and reinstall it

6) If this does not fix the issue, there could be an issue with "Visual C++ Redistributable for Visual Studio 2015" which HZD uses. Go to Windows add/remove software, remove this 2015 version, download it from Microsofts website and install it.

7) If non of these work, either your hardware is unstable, incompatible or you need to reinstall Windows from scratch.

I did'nt change anything, the game was fine one day, then it decided to stop working. This was on my old system.

Then I got a brand new system, the specs I posted. On day one, a fresh install of everything, all drivers updated, ect.. It still crashed the very first time I tried to play.
All my other Sony games in my Steam library run without issue.

Yes I uninstalled game and reinstalled it. Cleared system chace, Uninstalled steam and reinstalled it. It still crashes.

If I did'nt install any mods or change my system in any way, and all of a sudden it stopped working, its on them, not me.

I should'nt have to do all this stuff just to be able to play a game I paid for.

Silly i know, but did you delete the settings? Sometimes games don't like new hardware and "Old" settings. (documents -> Horizon....)

[Santoryu]

Originally posted by Kinghackenslash:

No, AMD Ryzen 7 7800X3D CPU, 64 GB RAM, Nvidia 4080 super 16 GB.

Was working fine. Then one day it just started to crash. I did'nt change anything on my PC, no mods, ect.

Ngl sound weird having such issues with that config :x but i hope remaster will "work" for you.

[Kinghackenslash]

Originally posted by joridiculous:

Silly i know, but did you delete the settings? Sometimes games don't like new hardware and "Old" settings. (documents -> Horizon....)

I get the same thing on the new system that I did with he old system, crash on start up.

I go into my documents Horizon zero dawn folder and all that are there are saved games folder and screenshot folders. Screenshot folder is empty, saved game folder is just saved games. No settings.

I forgot to mention, I have a Steam Deck, it runs great on that. But I don't want to play it on the Deck, I want to play it on my more powerful PC.

[Basan™]

And that might actually be the problem. I've saw threads in the past about how Steam's cloud saving may start conflicts between the Steam Deck and your PC game installation.
Therefore, I advise you to search for those upon Duck Duck Go, Google, etc. etc.

[Kinghackenslash]

Originally posted by Basan™:

And that might actually be the problem. I've saw threads in the past about how Steam's cloud saving may start conflicts between the Steam Deck and your PC game installation.
Therefore, I advise you to search for those upon Duck Duck Go, Google, etc. etc. :baa:

Good idea, but this crash on start up started before I bought my Steam Deck.