Horizon Zero Dawn™ Complete Edition

Horizon Zero Dawn™ Complete Edition

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CMMACKEM Mar 2, 2022 @ 6:44am
Stuck on loading screen on startup?
Hi There

I cannot run this game all of a sudden. It seems to be getting stuck and crashes at the loading screen on start up.

Is there a fix for this?
Originally posted by Issithin:
I had the same problem. I couldn't find a solution for a long time. The problem is the sound card. I have Sound Blaster AE-7 and the game did not start at 32bit 384kHz. Changing the setting to 32bit 192kHz solved the problem.
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Showing 1-15 of 39 comments
HerrHerrmann Mar 2, 2022 @ 7:03am 
same issue. no fix. try to reinstall the driver helps maybe. reinstall the game wont work.
CMMACKEM Mar 2, 2022 @ 7:13am 
Originally posted by THEBRAIN:
same issue. no fix. try to reinstall the driver helps maybe. reinstall the game wont work.

I have tried that.

I wonder what they broke? It was working end of last year.
SniperGirl Mar 2, 2022 @ 7:54am 
It would be so much easier to offer help if you would be so kind as to state the system you are trying to load the game on.
CMMACKEM Mar 2, 2022 @ 8:16am 
Originally posted by SniperGirl:
It would be so much easier to offer help if you would be so kind as to state the system you are trying to load the game on.

Hi there, copy and paste from my profile:

CPU - Intel I7 10700k
Mobo - ASUS Rog Strix Z490-E Gaming Intel ATX Motherboard
GPU - Gigabyte 3080 Gaming OC
RAM - 16gb Corsair Dominator Ram 3200mhz
PSU - Corsair AX1600i
Cooling - Corsair Hydro Series™ H110i GTX 280mm Extreme Performance Liquid CPU Cooler
Case - Corsair Graphite Series™ 780T White Full-Tower PC Case
HDD - 1TB Samsung SSD, 250gb OCZ Vector SSD
Sound Card - Creative Sound Blaster AE-7, Creatrive Sound Blaster G6(External and not in use)

I have deleted all saves, verified game file integrity, reinstalled the game and new drivers.

The game was working just fine in December.
Last edited by CMMACKEM; Mar 2, 2022 @ 8:16am
goesBangVR(GER) Mar 2, 2022 @ 8:55am 
I have the same problem it says nothing it just wont start the game idk
CMMACKEM Mar 2, 2022 @ 8:57am 
Originally posted by goesBangVR(GER):
I have the same problem it says nothing it just wont start the game idk

Yeah, it gets stuck at that loading icon.
goesBangVR(GER) Mar 2, 2022 @ 8:59am 
And I dont think it installed everything on my computer because when I copy every data of it its not even 1GB I just got the game for my birthday so I am now mad :C
prisonwallet Mar 2, 2022 @ 2:23pm 
"For those wanting to skip the intro on pc: Press ALT+F4, it'll ask if you want to quit. Select 'No', it will then take you direct to the menu"
Philosopher Mar 2, 2022 @ 8:02pm 
That's weird as the game is working fine on my GTX 1070 with newest drivers.

I just installed the new Nvidia driver by using DDU in safe mode to uninstall the old driver. I also installed the new driver in safe mode so try this to see if it fixes your infinite loading.
Last edited by Philosopher; Mar 2, 2022 @ 8:07pm
CMMACKEM Mar 2, 2022 @ 10:14pm 
Originally posted by stynzie:
"For those wanting to skip the intro on pc: Press ALT+F4, it'll ask if you want to quit. Select 'No', it will then take you direct to the menu"

I do not even get that far.
CMMACKEM Mar 2, 2022 @ 10:14pm 
Originally posted by Philosopher:
That's weird as the game is working fine on my GTX 1070 with newest drivers.

I just installed the new Nvidia driver by using DDU in safe mode to uninstall the old driver. I also installed the new driver in safe mode so try this to see if it fixes your infinite loading.

I did the same thing. Same old. It is not an infinite loading screen but more, it crashes/gets stuck at loading screen.
Philosopher Mar 3, 2022 @ 3:11am 
Originally posted by CM Mackem:
Originally posted by Philosopher:
That's weird as the game is working fine on my GTX 1070 with newest drivers.

I just installed the new Nvidia driver by using DDU in safe mode to uninstall the old driver. I also installed the new driver in safe mode so try this to see if it fixes your infinite loading.

I did the same thing. Same old. It is not an infinite loading screen but more, it crashes/gets stuck at loading screen.
Maybe the shader cache files are corrupt. Try disabling Nvidia shader cache and find the location of Nvidia shader cache and delete the files.
DethSquatch Mar 6, 2022 @ 5:27pm 
This is definitely a bug--I'm experiencing the same issue with any versions 1.11 or newer, and tracking similar threads here:
https://steamcommunity.com/app/1151640/discussions/0/3186864655193882697/

No amount of troubleshooting seems to help anyone experiencing this, but feel free to try what other users have tried if you have a few hours and several GB of bandwidth to kill. Just waiting for a patch at this point. Strongly recommend reporting the bug directly to Sony here:
https://www.playstation.com/nl-nl/horizon/support/
Philosopher Mar 6, 2022 @ 9:40pm 
Originally posted by DethSquatch:
This is definitely a bug--I'm experiencing the same issue with any versions 1.11 or newer, and tracking similar threads here:
https://steamcommunity.com/app/1151640/discussions/0/3186864655193882697/

No amount of troubleshooting seems to help anyone experiencing this, but feel free to try what other users have tried if you have a few hours and several GB of bandwidth to kill. Just waiting for a patch at this point. Strongly recommend reporting the bug directly to Sony here:
https://www.playstation.com/nl-nl/horizon/support/
Well reporting bugs is good but it works on my GTX 1070 on separate SSD, latest drivers.

The problem is that not everyone is experiencing this bug which may mean it's hard to reproduce as no one seems to know what is causing these startup freezes.

I will say I've never experienced these freezes. The first time loading saves sometimes takes longer but it does load, also playing on SSD. Maybe give it 5 minutes to load although it shouldn't take that long.
Last edited by Philosopher; Mar 6, 2022 @ 9:42pm
CMMACKEM Mar 6, 2022 @ 10:07pm 
Originally posted by DethSquatch:
This is definitely a bug--I'm experiencing the same issue with any versions 1.11 or newer, and tracking similar threads here:
https://steamcommunity.com/app/1151640/discussions/0/3186864655193882697/

No amount of troubleshooting seems to help anyone experiencing this, but feel free to try what other users have tried if you have a few hours and several GB of bandwidth to kill. Just waiting for a patch at this point. Strongly recommend reporting the bug directly to Sony here:
https://www.playstation.com/nl-nl/horizon/support/

Totally unacceptable! So I now have to pirate a game that I legitimately bought at great expense just to play it?!
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Date Posted: Mar 2, 2022 @ 6:44am
Posts: 39