1.10 game doesn't launch without crashing

[MightyMarkUK]

While messing around with the resolution setting of the game and my desktop I'm now trying to launch the game but it crashes 100% of the time.

[pega3]

引用自 MightyMarkUK：

Nothing else more I can do.

Some more things you can try out:
- you mentioned you reconfigured resolutions - verify that your visual settings in Windows are within "normal" values, with that I mean things like the relative font size. Set it to 100% or normal test-wise.
- check in the NVIDIA control panel for strange settings for the game, especially the 3D settings.
- if you have several monitors or visual output devices attached, deactivate them test-wise and only leave the gaming monitor active
- inspect your audio-devices (long shot, since you don't mention touching them...). Again, test-wise deactivate all except the one which you use for gaming. Make sure, that one has a sampling rate below 192khz.
- deactivate all overlay software, including fps indicators, steam overlay and most important the Xbox game bar.
- if you have a different virus scanner than the standard Microsoft one, define an exception for the game and for the shader cache location
- delete the shader cache (yes, that means it will be regenerated, once the game works again...)
- run dxdiag and examine the output for anything noteworthy
- downgrade the Nvidia driver. On their webpage, there is a "studio" line, aimed at graphics professionals, when stability is more important than bleeding edge performance. The latest version there is from mid March. The latest Game-Ready version has been causing issue in rare cases, since you checked many other things it would be worth a shot.
- verify your Windows installation with the sfc tool. (standard Microsoft tool). Given, that the game worked before and that you have verified the game files already, chances are it could be something which got corrupted in your Windows system

[MightyMarkUK]

ok I found this in the event log

Faulting application name: HorizonZeroDawn.exe, version: 1.0.10.5, time stamp: 0x6014986d
Faulting module name: USER32.dll, version: 10.0.19041.906, time stamp: 0xefa6b327
Exception code: 0xc0000005
Fault offset: 0x00000000000086aa
Faulting process ID: 0x5bd0
Faulting application start time: 0x01d732f8a538c15a
Faulting application path: G:\Steam\steamapps\common\Horizon Zero Dawn\HorizonZeroDawn.exe
Faulting module path: C:\WINDOWS\System32\USER32.dll
Report ID: 3b236691-21a7-4e07-a45e-e02798f39316
Faulting package full name:
Faulting package-relative application ID:

[MightyMarkUK]

Here are all the apps that use User32.dll
Image Name PID Modules
========================= ======== ============================================
sihost.exe 4120 user32.dll
svchost.exe 4172 user32.dll
svchost.exe 4180 user32.dll
svchost.exe 4300 user32.dll
rundll32.exe 4420 USER32.dll
NVIDIA Broadcast.exe 4620 USER32.dll
taskhostw.exe 4660 USER32.dll
nvcontainer.exe 8212 USER32.dll
conhost.exe 8636 user32.dll
explorer.exe 7784 USER32.dll
svchost.exe 1776 user32.dll
SettingSyncHost.exe 8652 user32.dll
svchost.exe 9336 user32.dll
StartMenuExperienceHost.e 8740 user32.dll
RuntimeBroker.exe 10420 user32.dll
SearchApp.exe 10804 user32.dll
RuntimeBroker.exe 11200 user32.dll
LockApp.exe 11880 user32.dll
RuntimeBroker.exe 12280 user32.dll
RuntimeBroker.exe 3500 user32.dll
dllhost.exe 12656 user32.dll
NVIDIA Virtual Camera.exe 10724 USER32.dll
TextInputHost.exe 13160 user32.dll
YourPhoneServer.exe 12808 user32.dll
SecurityHealthSystray.exe 13584 USER32.dll
THXHelper22AD.exe 14196 USER32.dll
THXHelper051A.exe 13748 USER32.dll
ShellExperienceHost.exe 1340 USER32.dll
steamwebhelper.exe 14292 USER32.dll
steamwebhelper.exe 2284 USER32.dll
ApplicationFrameHost.exe 13492 USER32.dll
steamwebhelper.exe 14296 USER32.dll
steamwebhelper.exe 14524 USER32.dll
lghub.exe 14940 USER32.dll
lghub_agent.exe 15304 USER32.dll
lghub.exe 14404 USER32.dll
NZXT CAM.exe 1076 USER32.dll
lghub.exe 2360 USER32.dll
unsecapp.exe 15420 user32.dll
NZXT CAM.exe 15620 USER32.dll
NZXT CAM.exe 15912 USER32.dll
NZXT CAM.exe 15976 USER32.dll
ScanToPCActivationApp.exe 2768 USER32.dll
NZXT CAM.exe 16152 USER32.dll
steamwebhelper.exe 18516 USER32.dll
steamwebhelper.exe 18660 USER32.dll
Cortana.exe 18976 USER32.dll
XboxAppServices.exe 19824 USER32.dll
RuntimeBroker.exe 20388 user32.dll
svchost.exe 13908 user32.dll
SecHealthUI.exe 22808 user32.dll
SecurityHealthHost.exe 17960 user32.dll
WinStore.App.exe 24596 USER32.dll
RuntimeBroker.exe 7212 user32.dll
SystemSettings.exe 10460 user32.dll
RuntimeBroker.exe 22832 user32.dll
HxOutlook.exe 15008 USER32.dll
HxTsr.exe 24108 USER32.dll
Calculator.exe 11924 user32.dll
RuntimeBroker.exe 11212 user32.dll
RuntimeBroker.exe 20796 user32.dll
svchost.exe 21188 user32.dll
SystemSettingsBroker.exe 14248 user32.dll
GameBar.exe 6280 USER32.dll
svchost.exe 15608 user32.dll
GameBarFTServer.exe 23680 user32.dll
RuntimeBroker.exe 15636 user32.dll
Twitch.exe 17720 USER32.dll
chrome.exe 6044 user32.dll
chrome.exe 9540 USER32.dll
chrome.exe 25456 user32.dll
chrome.exe 12924 USER32.dll
chrome.exe 17624 USER32.dll
chrome.exe 10264 USER32.dll
chrome.exe 22332 USER32.dll
UserOOBEBroker.exe 23268 USER32.dll
steamwebhelper.exe 21892 USER32.dll
smartscreen.exe 3716 user32.dll
conhost.exe 14352 user32.dll
HPNetworkCommunicator.exe 23776 USER32.dll
tasklist.exe 2076 USER32.dll

[MightyMarkUK]

I've finally got to read the error dump:


Microsoft (R) Windows Debugger Version 10.0.21306.1007 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [G:\Steam\steamapps\common\Horizon Zero Dawn\coredumps\reports\0daf6813-5117-4dc8-a785-fd1b40af8d50.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19041 (928) MP (12 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.19041.928
Machine Name:
Debug session time: Fri Apr 16 22:05:16.000 2021 (UTC + 1:00)
System Uptime: 0 days 0:13:06.088
Process Uptime: 0 days 0:05:20.000
................................................................
....................................................
Loading unloaded module list
...........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(4f0c.5218): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ffc`9ba0d3a4 c3 ret

[MightyMarkUK]

Analysing further I found this is the cause of the problem.

STACK_COMMAND: ~0s ; .cxr ; kb

SYMBOL_NAME: ntdll!LdrpDoDebuggerBreak+30

MODULE_NAME: ntdll

IMAGE_NAME: ntdll.dll

FAILURE_BUCKET_ID: BREAKPOINT_80000003_ntdll.dll!LdrpDoDebuggerBreak

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 10.0.19041.928

FAILURE_ID_HASH: {06f54d4d-201f-7f5c-0224-0b1f2e1e15a5}

Followup: MachineOwner

[Atlas]

Have you tried doing a system restore? If there are no issues before, then that might solve it.

[Matt Beeching]

I think you should investigate whether NZXT CAM is causing issues, it has affected titles in the past (e.g. Hitman 2 - DX12).

Try disabling game hooking as described here: https://support.nzxt.com/hc/en-us/articles/360015576373-Why-are-my-games-crashing-when-I-have-CAM-turned-on-

[MightyMarkUK]

引用自 Matt Beeching：

I think you should investigate whether NZXT CAM is causing issues, it has affected titles in the past (e.g. Hitman 2 - DX12).

Try disabling game hooking as described here: https://support.nzxt.com/hc/en-us/articles/360015576373-Why-are-my-games-crashing-when-I-have-CAM-turned-on-

Thanks I will try. If not I'm doing a system restore

[Robs]

Same problem, even after updating Microsoft Visual C ++, driver and video software, disabling antivirus, searching for previous builds ... did anyone get any alternatives?

[Panther]

引用自 MightyMarkUK：

引用自 Panther：

Same here, cannot start the game.
Uninstall/reinstall and check integrity cannot help...

---------------------------

---------------------------
Crash report has been sent, thank you!
If this is a recurring problem, you can contact us here: http://issues.guerrilla-games.com
Please include the following ID: e5c8c4b3

(Press Ctrl-C to copy the contents of this dialog)
---------------------------
OK
---------------------------

Oh, and cannot send ticket on website.

Yep I did the same thing and got an email failure message when logging the issue. I've also tried:

- Verified game files
- Uninstall/reinstall
- Runas admin
- Changing page file size
- Deleted C:\Users\<username>\Documents\Horizon Zero Dawn\Saved Game\Profile
- Clean boot
- Nvidia GPU drivers already up to date
- Windows already up to date

i7 5930k 4.3ghz
16GB DDR4 2666mhz
RTX 2080 8GB FE
Windows 10 Pro

Nothing else more I can do.

Find a soultion:
Check if Steam\steamapps\common\Horizon Zero Dawn\ folder has a vcruntime140_1.dll file.
If not, download and extract here. It should be work.

[Lord Duffler]

Found another solution: The latest nvidia driver was causing the crash for me. Rolling it back in device manager solved the problem.

[Robs]

引用自 Panther：

引用自 MightyMarkUK：

Yep I did the same thing and got an email failure message when logging the issue. I've also tried:

- Verified game files
- Uninstall/reinstall
- Runas admin
- Changing page file size
- Deleted C:\Users\<username>\Documents\Horizon Zero Dawn\Saved Game\Profile
- Clean boot
- Nvidia GPU drivers already up to date
- Windows already up to date

i7 5930k 4.3ghz
16GB DDR4 2666mhz
RTX 2080 8GB FE
Windows 10 Pro

Nothing else more I can do.

Find a soultion:
Check if Steam\steamapps\common\Horizon Zero Dawn\ folder has a vcruntime140_1.dll file.
If not, download and extract here. It should be work.

Same problem