Game not starting - First time launch

[Handir27]

Hello all, I just got the game installed. It launches the first cinematic and the main menu but when i hit the new game button it won´t start, jumps to the loading screen and stays there.. It has happened at least 3 times now, any ideas on what might be the problem?

[Eye of Newt]

https://steamcommunity.com/sharedfiles/filedetails/?id=825696525

[Handir27]

Originally posted by Xenophobe:

system specs (cpu, gpu/vram, system ram, hdd/ssd), OS and version please.

Here they are

Información del equipo:
Fabricante: To Be Filled By O.E.M.
Modelo: To Be Filled By O.E.M.
Factor de forma: Sobremesa
Entrada táctil no detectada

Información sobre el procesador:
Fabricante de la CPU: AuthenticAMD
Marca de la CPU: AMD Athlon 3000G with Radeon Vega Graphics
Familia de la CPU: 0x17
Modelo de la CPU: 0x11
Stepping de la CPU: 0x0
Tipo de CPU: 0x0
Velocidad: 3493 MHz
Procesadores lógicos: 4
Procesadores físicos: 2
HyperThreading: Compatible
FCMOV: Compatible
SSE2: Compatible
SSE3: Compatible
SSSE3: Compatible
SSE4a: Compatible
SSE41: Compatible
SSE42: Compatible
AES: Compatible
AVX: Compatible
AVX2: Compatible
AVX512F: No compatible
AVX512PF: No compatible
AVX512ER: No compatible
AVX512CD: No compatible
AVX512VNNI: No compatible
SHA: Compatible
CMPXCHG16B: Compatible
LAHF/SAHF: Compatible
PrefetchW: No compatible

Versión del sistema operativo:
Windows 10 (64 bits)
NTFS: Compatible
Códigos criptográficos del proveedor: Compatible 311 0x0 0x0 0x0

Tarjeta de vídeo:
Controlador: NVIDIA GeForce GTX 1650
Nombre del controlador de DirectX: nvldumd.dll
Versión del controlador: 30.0.14.7141
Versión del controlador de DirectX: 30.0.14.7141
Fecha del controlador: 12 del 7 de 2021
Versión de OpenGL: 4.6
Profundidad de color del escritorio: 32 bits por píxel
Frecuencia de actualización del monitor: 60 Hz
Tarjeta DirectX: NVIDIA GeForce GTX 1650
Identificador del fabricante: 0x10de
Identificador del dispositivo: 0x1f82
Revisión: 0xa1
Número de monitores: 1
Número de tarjetas de vídeo lógicas: 1
No se ha detectado ninguna interfaz SLI o Crossfire
Resolución de pantalla principal: 1920 x 1080
Resolución de escritorio: 1920 x 1080
Tamaño de la pantalla principal: 18.78" x 10.55" (21.54" diag)
47.7cm x 26.8cm (54.7cm diag)
Bus principal: PCI Express 4x
Memoria VRAM principal: 4095 MB
Modos MSAA compatibles: 2x 4x 8x

Tarjeta de sonido:
Dispositivo de sonido: Headphones (High Definition Aud

Memoria:
RAM: 8120 MB

Hardware de RV:
Visor de RV: Ninguno detectado

Varios:
Idioma de la IU: Español de España
Tipo de soporte: No determinado
Espacio total en disco disponible: 1197410 MB
Bloque libre más grande en el disco: 778418 MB
Fecha de instalación del SO: ene. 01 1970
Mando de juego: XInput Controller #1 detectado(s)
Hash de la dirección MAC: 6c1ac0c3af715af248652772eef1072eacf24b48

Almacenamiento:
Hash del número de serie del disco: f8b1942c
Cantidad de SSD: 1
Tamaño de los SSD: 256G
Cantidad de HDD: 1
Tamaño de los HDD: 1000G

[Handir27]

Originally posted by Xenophobe:

right click desktop, open nvidia control panel, click 'help', enable debug mode. this disables any factory overclocking and sets default reference card clock speeds while debug is enabled.

check pc audio device and make sure the default format is set to 24bit 48000Hz. if you have nahimic audio or sonic studio installed, disable or uninstall them.

Thank you very much Xenophobe, I applied the changes and will give the game another try later, I will let you know how it goes!!

[🉑 rezno[R].technology]

Have you let the game finish Optimizing Shaders once? If you skip the first optimization, the loading times may be very long (4 minutes or longer depending on the CPU).

Also, for 8 GB RAM and 4 GB VRAM make sure to set Texture Quality to Medium.

[Xautos]

Originally posted by 🉑 reznoR.technology:

Have you let the game finish Optimizing Shaders once? If you skip the first optimization, the loading times may be very long (4 minutes or longer depending on the CPU).

Also, for 8 GB RAM and 4 GB VRAM make sure to set Texture Quality to Medium.

i was also thinking along the lines of letting the shaders optimise. it might take 10 minutes or more to optimise fully but it only happens once. it could also be what is causing the problems, if the shaders aren't set properly there could be all sorts of graphical issues let alone long loading times to worry about.

[Handir27]

Originally posted by Xenophobe:

right click desktop, open nvidia control panel, click 'help', enable debug mode. this disables any factory overclocking and sets default reference card clock speeds while debug is enabled.

check pc audio device and make sure the default format is set to 24bit 48000Hz. if you have nahimic audio or sonic studio installed, disable or uninstall them.

Still not working :( same problem.. I know the game is running because the soundtrack is playing and it seems to be loading, but never does

I did the graphic card set up and the sound setting you mentioned, but the games gets stuck anyway

[Handir27]

Originally posted by 🉑 reznoR.technology:

Have you let the game finish Optimizing Shaders once? If you skip the first optimization, the loading times may be very long (4 minutes or longer depending on the CPU).

Also, for 8 GB RAM and 4 GB VRAM make sure to set Texture Quality to Medium.

Hi Rezno, I am not sure, I have seen on internet that you get a screen informing of the shadders optimization but this isn´t the case.. I let the game run for about an hour yesterday and never began

[Handir27]

Originally posted by 🉑 reznoR.technology:

Have you let the game finish Optimizing Shaders once? If you skip the first optimization, the loading times may be very long (4 minutes or longer depending on the CPU).

Also, for 8 GB RAM and 4 GB VRAM make sure to set Texture Quality to Medium.

I also changed qualities to medium, but when applying the changes I have the same issue, the game loads unend

[Handir27]

Originally posted by Xenophobe:

hmmm ... have you verified the game files via steam? could be a file is corrupted.

also, try downloading the 2015 visual studio from microsoft, both the x86 and x64 version. sometimes reinstalling that helps.

maybe try dropping the resolution in-game to 720p instead of 1080p, may lessen the load too.

It seems all files are correct, and I tried changing the settings for resolution and all graphics to medium and the game goes to the same state. I can change the resolution, but when adjusting the other settings it won´t load

[opjose]

The minimum specs call for 4 cores. The OP's CPU lists only two cores.

Will the game run with only two cores?

[Handir27]

Originally posted by Xenophobe:

Originally posted by opjose:

The minimum specs call for 4 cores. The OP's CPU lists only two cores.

Will the game run with only two cores?

that's a solid possibility, the logical cores may not count towards the 4 core requirement.

I am afraid it might be related to that, I did the fixes you suggested on visual studio and the cloud saves, but it still freezes as I try to change the graphics settings...

I have a doubt tho, wouldn´t the game don't start at all if it hadn´t enough cores?

[Handir27]

Originally posted by Xenophobe:

Originally posted by Handir27:

I am afraid it might be related to that, I did the fixes you suggested on visual studio and the cloud saves, but it still freezes as I try to change the graphics settings...

I have a doubt tho, wouldn´t the game don't start at all if it hadn´t enough cores?

I honestly don't know if the game could start and partly run or not. perhaps the other 2 cores handle specific loads of the game and they are just overwhelming your 2 core cpu.

I see, thank you very much for the help, i think i´ll try again after upgrading my PC

[Juako]

Actualiza tu procesador, el ryzen 3000g hace que el juego de alguna forma no sirve. Tambien tengo un ryzen 3000g, con una 1060 y me pasa lo mismo... No entra. No carga

[Handir27]

Originally posted by Juako:

Actualiza tu procesador, el ryzen 3000g hace que el juego de alguna forma no sirve. Tambien tengo un ryzen 3000g, con una 1060 y me pasa lo mismo... No entra. No carga

GRacias Juanko, asi lo haré entonces

[🉑 rezno[R].technology]

I would also make sure to enable High Performance Power Plan in Windows:
https://support.norton.com/sp/en/us/home/current/solutions/v85131538

And I would make sure that the game specificially uses your dedicated GPU (GTX 1650) instead of the integrated one:
Start > Settings > System > Display > Graphics Settings > Browse and add Horizon Zero Dawn and select High performance

Because the game may have trouble loading when using a Vega GPU somehow. I remember such topic here on the forum.

==============================

If you have 3.5 GHz 2 Cores / 4 Threads on your CPU, the first Shader Optimisation (and loading times before this) can be incredibly long.
On my i7-4790K 4.4 GHz (4 Cores / 8 Threads) Shaders took ~30 minutes and if I didn't let it finish, the loading time of the game took over 4 minutes.

You can easily multiply this time on your 2 Core / 4 Thread CPU by ~2.5x. (~1h15 min Shaders and/or ~12 minutes loading time if this is the case, maybe even more)

But before waiting so long, I would make sure about that High Performance and GTX 1650. The shader optimization depends on the GPU model.