Green Screen of Death - AMD GPU? [SOLVED]

[Rain2xx]

**UPDATE 8/25/2020**
I discovered my issue with the green screen of death and it actually wasn't the game or drivers. It was HEAT. You couldn't tell if you were looking at the fans when it was running until it started to slow down. One of the fans is starting to go bad and the auto fan sensor along with the adrenaline software kept the RPM's low. Idle 60c, which I heard could be normal, but it sounded wrong. Anyways, I stress tested it using 3DMARK and that gave me the green screen as well. I manually adjusted the Minimum fan speed to 1600 rpm and the 3DMARK test went much further, but still crashed eventually. So I maxed the fan speed at 6,000 RPMs and Adrenaline is showing max of 5,300. Ran the stress test and it passed. Ran all other stress test and they all passed.
Finally tried Horizon again and voila...IT WORKS. Officially pissed off and yet relieved. Now lets see if I can enjoy some parts of this game.
***

Well, after a week of owning this game, I have yet to pass the scene of Aloy trying to give the picked berries to a mother (reported the issue with AMD and now again here on Steam). Tried a ton of fixes and none of them worked. Updated the game to 1.02...doesn't work. Updated Radeon Drivers...didn't work (this includes the new one from 8/20/2020). I can have it at the lowest graphics settings and still get the Green screen of death at basically the same moment. Can't submit a crash report because there's nothing to see. Just reset and wait. Definitely one of the worse launches I've experienced. And just to make sure it wasn't my system being crappy to handled the game, I maxed out FFXV in 4K to push my rig to the max. It was a slide show, but it still ran without crashing. Just sucks to show something like 120 minutes of game time in Steam when I haven't actually played it yet. Here's hoping a major patch comes soon.
Rig:
Core i7 6700k - 4Ghz
8GB RAM (yeah, could use more, but meets the requirements)
Radeon R9 380 (not great, but I can play 99% of the games with no issues)
*end frustrating rant*

[space]

isn't green screen of death only on the insider preview versions of windows?

[Seamus]

Welp, call me crazy, but, your 380 being below the requirements could be part of the problem.

[dannyj147]

It does state 8 gb ram minimum but I think they would have been better putting that to atleast 12 gb minimum.

[Rain2xx]

Originally posted by DSO:

isn't green screen of death only on the insider preview versions of windows?

If there was a crash message to accompany the green screen, yes. Mine literally just turns into a complete green screen. That's it; everything freezes.

[Rain2xx]

Originally posted by Seamus:

Welp, call me crazy, but, your 380 being below the requirements could be part of the problem.

Minimum is AMD Radeon R9 290 (4GB). Mine is a step above that.

[Rain2xx]

Originally posted by dannyj147:

It does state 8 gb ram minimum but I think they would have been better putting that to atleast 12 gb minimum.

Yeah, that's why I tried to increase the virtual memory as others have suggested if we have 8GB of memory. Didn't change anything. Crashes at the same spot even on the lowest settings.

[Seamus]

Originally posted by tmeredith:

Originally posted by Seamus:

Welp, call me crazy, but, your 380 being below the requirements could be part of the problem.

Minimum is AMD Radeon R9 290 (4GB). Mine is a step above that.

No, it's not. AMD was horrible about product tiers in years past. And aren't much better now.

https://www.videocardbenchmark.net/compare/Radeon-R9-290-390-vs-Radeon-R9-380/2719vs3460
https://gpu.userbenchmark.com/Compare/AMD-R9-380-vs-AMD-R9-290/3482vs2171

[Seamus]

Originally posted by 𝓑𝓵𝓾𝓮𝓫𝓲𝓻𝓭:

Originally posted by tmeredith:

Well, after a week of owning this game, I have yet to pass the scene of Aloy trying to give the picked berries to a mother (reported the issue with AMD and now again here on Steam). Tried a ton of fixes and none of them worked. Updated the game to 1.02...doesn't work. Updated Radeon Drivers...didn't work (this includes the new one from 8/20/2020). I can have it at the lowest graphics settings and still get the Green screen of death at basically the same moment. Can't submit a crash report because there's nothing to see. Just reset and wait. Definitely one of the worse launches I've experienced. And just to make sure it wasn't my system being crappy to handled the game, I maxed out FFXV in 4K to push my rig to the max. It was a slide show, but it still ran without crashing. Just sucks to show something like 120 minutes of game time in Steam when I haven't actually played it yet. Here's hoping a major patch comes soon.
Rig:
Core i7 6700k - 4Ghz
8GB RAM (yeah, could use more, but meets the requirements)
Radeon R9 380 (not great, but I can play 99% of the games with no issues)
*end frustrating rant*

SYSTEM REQUIREMENTS
MINIMUM:
Requires a 64-bit processor and operating system
Operating system: Windows 10 64-bits
Processor: Intel Core i5-2500K@3.3GHz or AMD FX 6300@3.5GHz
Memory: 8 GB of RAM
Video card: Nvidia GeForce GTX 780 (3 GB) or AMD Radeon R9 290 (4GB)
DirectX: Version 12
Memory: 100 GB of available space

Your video card is within the minimum requirements, keep in mind that this game overheats the gpu a lot, in addition to the required ram overload, this is because it is baggy, it is always better to keep the fans on in order to prevent and reset all the game settings because they don't work and cause problems.

His GPU is ~20% below the requirements. Do some research.

[Arc]

Originally posted by DSO:

isn't green screen of death only on the insider preview versions of windows?

Yea it is in case of stop codes.

However AMD GPU driver may crash and display green screen without stop code.

Originally posted by 𝓑𝓵𝓾𝓮𝓫𝓲𝓻𝓭:

Your video card is within the minimum requirements, keep in mind that this game overheats the gpu a lot, in addition to the required ram overload, this is because it is baggy,

GPU overheating is an end-user issue with insufficient cooling and nothing more:3

Originally posted by tmeredith:

...
Radeon R9 380 (not great, but I can play 99% of the games with no issues)*

R9 380 is about the same as R9 280 (slightly better in terms of GPU power and more VRAM)

So you are slightly below minspec however it should still run.

So it is likely down to OS and drivers.

[Holyvision]

If it isn't a OS preview edition causing the green screen of death, then it's (my hypothesis) something akin to the GPU overheating causing a heat-failsafe-crash. Especially as it is arguably just at or just 'below' the minimal required.

[Seamus]

Originally posted by Holyvision:

If it isn't a OS preview edition causing the green screen of death, then it's (my hypothesis) something akin to the GPU overheating causing a heat-failsafe-crash. Especially as it is arguably just at or just 'below' the minimal required.

20% is not "arguably" below. That's a substantial margin.

[Rain2xx]

I appreciate all the replies about my video card possibly being just a tad under minimum (learned something new that a 290 is better than 380...it is a horrible tier system that I will need to pay a little more attention to in the future) but could anyone explain why I can pump out 4k in FFXV and not crash? That thing maxes out usage, fans, and runs fine (slideshow, but still runs).
You also have to remember when you run the game for the very first time, there is a long intro about Aloy as a baby and why she is shunned, etc etc. That's a long intro and that works perfectly fine every time. After that intro is where you get kid Aloy picking berries and tries giving it to the mother. I can start my game and it goes straight to kid Aloy sneaking in the bushes, picks some berries and then tries to hand them to the mother. Around that spot, it crashes without fail. The beginning intro itself is graphic heavy and rather long, so if that doesn't crash, why would less than 30 seconds into the berry picking scene cause the game to crash? It has to be a driver/game issue somewhere, imo.

[dannyj147]

Heard one way of getting rid of that green screen error is to make sure your bios and motherboard chipset drivers are updated.

[Seamus]

Different engines stress the hardware differently.

And, yeah, it does seem to be an issue with the game. Like the people on stuff like RX 580's who are having their games suddenly drop to minimum LOD settings and end up looking like a PS1 game.

Could be related, and instead of getting PS1 mode, you're just flat out crashing instead.

[Rain2xx]

Originally posted by dannyj147:

Heard one way of getting rid of that green screen error is to make sure your bios and motherboard chipset drivers are updated.

Yep, already did that way before the game came out due to a different issue I thought I was having. Also have Windows 10 64-Bit 1903 version. Read somewhere it possibly requires some 18xx version due to DX12, so I know that's not an issue.