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Here's a thread on the top topic from a year ago and some settings you can add to your server's engine.ini to maybe fix it.
https://steamcommunity.com/app/1149460/discussions/0/4703539060904941119/#c603021729500034118
We will try it and hope it works. Can let you know tomorrow if that helped or not. Thanks for the help.
Didnt work for us. He can not Login!
Some network things that I've seen cause issues in the past are more than one network adapter turned on and active and static IP versus dynamic. Maybe there's some other settings too. It might work just to go through your settings with him and compare to see what's different.
You don't know this friend :D He doesn't know anything about PCs and throws a rage after a short time if something doesn't work! It's very difficult to explain things to him calmly, plus he's dyslexic. Out of desperation, he has now sponsored a GPortal server for us and we are starting from scratch. So that's that for now. But I also think it has something to do with his network settings.
https://steamcommunity.com/app/1149460/discussions/0/3195863700547108867/#c603020374162104515
2) It is also possible that disabling the firewall will help.