Crest stamp images won't load

[WalksWithWolves]

For the last couple of days I can't view crest images. It just says loading ucc but nothing ever shows up. How do I fix this?

[76561199000146622]

If they still do not load after a bit, you need to exit ArcheAge, delete your cache, and then start playing again.

The cache is located at \Documents\ArcheAge\USER\shaders. Within this is a folder, is a folder named “cache”. Delete it (and the files contained within.)

If this persists please get back to us.

[WalksWithWolves]

Originally posted by Moderator_Hermes:

If they still do not load after a bit, you need to exit ArcheAge, delete your cache, and then start playing again.

If this persists please get back to us.

Thanks for the reply, unfortunately this issue isn't just the usual "wait to load" crest image problem and the delete the cache was tried first.

Since the last maintenance/patch no one on the Kaylin server can view or use crest stamps/inks.
It just says "loading UCC" in red in center screen. Something went wrong in the last maintenance and wiped all the crest images.

Everyone on the Kaylin server knows this but I can't find any info about when it will be fixed, even on the official forums.

[76561199000146622]

Ok, noted and forwarded to the team.

[WalksWithWolves]

Originally posted by Moderator_Hermes:

Ok, noted and forwarded to the team.

Some more info, Any new crest stamps that are created work fine. It looks like all the crest stamps that were made before last weeks maintenance were wiped from the Kaylin server and no longer display.

Do you think they can fix this? I'd love to not have several crest stamps "that I paid for" be deleted..