Tech & Support

[Vilya]

Technical and support issues only.

[Krika]

I experience constant FPS drops - from 60-70 to 20-30. I've tried:
-Deleting MyDocuments\Archaege folder.
-Changing from DX11 to DX9.
-Playing with the settings (both in-game and in the Radeon settings).
-Moving the game to an SSD.

It doesn't matter what I do, the game will run smoothly and suddenly the FPS will drop. In some areas (even not so populated) I cannot get more than 30-45 FPS regardless of the settings (with drops to 18-20). My CPU is utilized at 18%, and my GPU at around 50%.

My PC:
Intel Xeon 2650 v2
AMD R9 290
32 GB RAM
512 GB SSD
Latest Radeon drivers
Windows 10 fully up to date.

I'm playing the game at 1280x1024 (changing the resolution also has no effect). I know my PC isn't state of the art, but I should cover the recommended settings and the game is still not runnig well. I play other new games without any issues at all.

At this point I'm considering a refund. Instead of playing the game, I'm playing the settings. If the game runs like that when I'm questing, what is going to happen in the highly contested zones?

[Bruvollized]

The Queue timer stops at random numbers. doesn't start again. you need to then restart the game. then you are on the back of the queue. fix!!!

[Can'tTouchThis]

引用自 Bruvollized：

The Queue timer stops at random numbers. doesn't start again. you need to then restart the game. then you are on the back of the queue. fix!!!

are you using full screen mode? start in windowed, confirm if it works or not.

[Bruvollized]

引用自 40-1Can'tTouchThis：

引用自 Bruvollized：

The Queue timer stops at random numbers. doesn't start again. you need to then restart the game. then you are on the back of the queue. fix!!!

are you using full screen mode? start in windowed, confirm if it works or not.

Both windows and full.
got in 5th try. took only 5,4 hours.

[Bruvollized]

I got disconnected. Now i am in 1660 queue. Are there not any grace period for DC's?
i played for about 50 minutes. went for a pee. when i was back they told me "the gods have disconnected me" something.... network disconnection.
THIS need to be fixed. one can't queue for 100000 hours then be able to play for under an hour and back to 1000 hours of queue

[TacoNinjaCat]

I'm having a problem with launching the game. whenever i try and play it lloads anticheat and then does nothing and won't start the game

[Bumblebee]

Queue dont moving.trying to Join a server last 7 h have any solution?

[Rikku]

引用自 Jopposan：

Account settings question
So when i go to glyph i can play normally but when i press account settings i get this:

It looks like you’re logging in from a new location. To protect your account, please enter the authentication code we sent to [e-mail], so that we know it’s you.

what in the world is that email? definitely not my steam email lmao

copypasted to here if someone has the answer :'s

im getting this awell, im trying to spend money too.

[HoldenBalls]

I'm sure they're already aware, but for some reason my game keeps crashing every time I open it UNLESS I disable my headset in the audio control panel? Really weird bug and I hope it gets fixed soon,

[ibuildcities]

I get the same error many have gotten "Failed to Launch Game Data" .. Has anyone resolved this yet? Frustrating after making a purchase :( Please advise

[Ferlox]

引用自 jimhipolito：

I get the same error many have gotten "Failed to Launch Game Data" .. Has anyone resolved this yet? Frustrating after making a purchase :( Please advise

Yea as of right now I got nothing all the articles are a waste I have gotten this multiply times try verify your game in the library. Go to the properties and see if your also missing files. I have usually 2 files missing that I can't get.

[Majestic]

This is what people are getting with the Account linking Error. For Reference. https://gyazo.com/b6bb849371c72cdfed4f0078bc098e3c

No I know its not your -fault- persey Developer/Moderator guy. But if you can't log into an account because its not linked with steam or ect. Say you just bought the game through Steam and haven't touched Glyph at all. Then you can't create a support ticket.Because in order to access the account you have to have a valid E-mail to have a code sent to to verify but instead it gives you the something similar to the image linked above. I also have this problem- I Can play the game. But Cannot change any details or make purchases. Or create a support Ticket because I cannot access the site with out getting that Flawed E-mail verification bug. IE a vicious circle.

I'm not a Developer, Or a Cyber Security expert. and this is just my opinion. But It seems to me the best way to hot fix this issues would be to turn off the Verification code requirement to access peoples account through steam/launcher and allow them to either submit tickets and Manually change their E-mail/Information for a short period of time till it gets Ironed out on the Web-Dev side to support Steam better.

[Wrath]

My game deleted itself!

[ibuildcities]

引用自 woodracketeer：

引用自 jimhipolito：

I get the same error many have gotten "Failed to Launch Game Data" .. Has anyone resolved this yet? Frustrating after making a purchase :( Please advise

Yea as of right now I got nothing all the articles are a waste I have gotten this multiply times try verify your game in the library. Go to the properties and see if your also missing files. I have usually 2 files missing that I can't get.

yep.. When I validate, I get the same message about re-downloading the two files.

[Cloud]

Everytime I complete my character customization it glitches in a way? (Naming my character) I can't get past naming my character it just tells me to name my character again