Experiencing issue with [e-mail] e-mail? Let us know and contact support

[76561198983475813]

Hey all, our support team has been assisting those with the fake.priv account issues, please contact them at [e-mail] or https://support.gamigo.com/hc/en-us (by logging in) for help with account related issues.


If you are still having an issue like this can let me know your character name, server, and Steam ID as our team is investigating solutions for this ongoing issue.


Support typically will ask for this information privately, please be prepared to include or reply with the following...
Country:
Account creation date:
Glyph Tag:
Steam ID number:
Order ID:

To find your Steam ID number you can follow these instructions:
1. Open Steam Client -> View -> Settings
2. Click Interface -> Check Box that says "Display Steam URL address when available."
3. Click OK to apply changes.
4. Click your Steam Profile Name and select View Profile.
5. Copy the 17-digit long number--that is your Steam ID Number.*

*Note: If you have a custom URL, remove your custom URL through "Edit Profile" and leave the Custom URL box blank. Then try Step 5 again.

[Psycho Eule]

Waiting already 24 days for my ticket to getting answered. This is unacceptable.

[Qor]

at least you got an answer , i still wait

[Psycho Eule]

Początkowo opublikowane przez 123:

at least you got an answer , i still wait

I got no answer i am waiting for it

[Mharr]

Twenty days with no response here, don't hold your breath.

Początkowo opublikowane przez Mobi:

If you are still having an issue like this can let me know your character name, server, and Steam ID as our team is investigating solutions for this ongoing issue.

Which channel would we use for this? Is it possible to PM Mobi's account here on Steam?

[Qor]

well if its possible to PM Mobi, i'm interested as well , bit tired of not being able to buy anything from the shop

[Leprechaun]

Still having this issue, I posted @ https://support.gamigo.com/hc/en-us 22 days ago and no response still!

[Dogsworld]

Having the same issue, I wrote gamigo support 18 days ago and still no answer.....

[𒂍𒀀𒈾𒀀𒋛𒅕]

I have the same issue, I wrote on support 22 days ago and still nothing

[Leprechaun]

Nice to see the response here is Just as good as the web site.

[76561198983475813]

Thanks for your replies, I sent many of you a PM to find additional info as we investigate this issue further.

[Doeb]

I was going to put in a ticket, but it does seem hopeless according to everyone else, especially if I want to take advantage of this double credits bonus time.
I am having this issue and it is incredibly frustrating - there are actually some nice things in the shop I'd like to get for cosmetics and it's crazy that it's so difficult to buy anything.

[Doeb]

Decided to submit a ticket anyway

[Mharr]

PM received from Mobi's account as advertised. It might still take weeks to fix this, given you don't want to mess with thousands of account security details without triple checking the plan, but it makes a huge difference to know someone is actively and personally looking into the problem.

[Psycho Eule]

Thank you Mobi got today an answer on my ticket.

[76561198983475813]

Początkowo opublikowane przez Psycho Eule:

Thank you Mobi got today an answer on my ticket.

Glad to hear!