(switch) keep crashing on 1 vs 1 match battleground challenge mode

[thefrozencity]

I am playing with my female custom character but it is unable to proceed because game keep crashes on specific 1 vs 1 match. I deleted and recreated charactor but the issue still persists.
kindly help me

error message: The software was closed because an error occurred

NS System version 10.2.0 (the latest version)

controllers also up to date.

system language Korean and English
both have same issue


ps. I redownloaded and check data curruption but there was no problem

the issue still persists. help me plz

[Rebe]

Got this on the steam version as well.
Played one custom charter to level 95 with no problems.
On another character it always crashes when a specific 1 vs 1 match is selected.
It crashes at the match selection screen, before I can se the oponent.

[thefrozencity]

Originally posted by Rebe:

Got this on the steam version as well.
Played one custom to charter to level 95 with no problems.
On another character it always crashes when a specific 1 vs 1 match is selected.
It crashes at the match selection screen, before I can se the oponent.

any ideas? I used all my digital deluxe gold coin to the charactor. :(

[Rebe]

Originally posted by thefrozencity:

any ideas? I used all my digital deluxe gold coin to the charactor. :(

No :(
Seems like something the devlopers have to fix.

[thefrozencity]

then why the devs keep silent about the issue?

[Zeokage]

Have you sent in a ticket?

[Inkar]

Originally posted by Zeokage:

Have you sent in a ticket?

I sent a ticket because it has been 3 weeks and I still didn't get my preorder and deluxe items. All I got was a copy/pasted response saying that they sent the info to the devs so they can fix it if they feel like it (yes, the message says that it might not be fixed).

2K support is the worst I have seen in a long time.

[Zeokage]

2K Support aren't the devs. The aim is to get your bug sent to the devs, so I'm not sure how your experience is proof that it's bad...

[Inkar]

Originally posted by Zeokage:

2K Support aren't the devs. The aim is to get your bug sent to the devs, so I'm not sure how your experience is proof that it's bad...

Its bad because:

1.- They say that the problem might not be fixed, which is really not an option when it is content I payed for.
2.- They did not contact the devs to remind them of the situation (or they did not tell me about it).
3.- The copy/pasted response makes me think that they don't care. Good customer service do not do this.

[Zeokage]

1. Not all problems can be fixed.
2. They don't have contact with the devs to "remind" them about anything. They may be able to check the status of a bug to see if it's confirmed to be in the next update as I've seen people get that response before.
3. With an operation the size I assume they have, it's probably better for them to have templates for their responses so the wrong impression isn't given out. Plus it means they can cover multiple languages. Being limited in the naturalness of the response does not mean it's bad.

[Inkar]

Originally posted by Zeokage:

1. Not all problems can be fixed.
2. They don't have contact with the devs to "remind" them about anything. They may be able to check the status of a bug to see if it's confirmed to be in the next update as I've seen people get that response before.
3. With an operation the size I assume they have, it's probably better for them to have templates for their responses so the wrong impression isn't given out. Plus it means they can cover multiple languages. Being limited in the naturalness of the response does not mean it's bad.

Over the years I have contacted Support from several companies. EA, Ubisoft, Microsoft, Sony, Dovetail... This has been the worst so far. That is all I have to say.