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When you get in-game, there is a button to "Update" once you are in the menu. Try that and see what happens. This happened to me when I started up my game and had no Digital Deluxe items nor my 1100 Bucks. I hit that update button and voila, it gave them to me.
I put a ticket too. Right now they are refusing to help because my Steam profile name does not match the Steam account name and it seems the Support guy is unsure about me being the owner of the account or having bought the game.
They are creating more trouble instead of fixing the problem. It's ridiculous. :(
It pretty much looks like that to me, but I have a small doubt because I can earn points from the daily missions (but not for playing matches). Doesn't make sense at all.
So my friend on the Xbox isn't the only one dealing with this? Terrible.