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Do you know which point they quitted and reloaded?
My quest was also bugged and forced me to gather the flowers once again, but luckily it counted the second time. I'm really enjoying the game, but this bug is super annoying. Hopefully it's fixed soon.
We're sorry for this problem and working to fix it. In the mean time, we believe if you close the game and reopen it, that should fix the bugged game state. In our testing, we've been unable to reproduce it... partly because we believe it gets fixed by closing/reopening, meaning anyone sending us their save files to check and test... does not show any problems when we open it.
After reopening the game, you'll need to restart and complete the quest with Charlotte.
In my experience, opening and closing the game does not resolve this issue. I have redone the quest six times and have opened and closed the game after every single time this happens. It either makes me A. restart the quest and do it again or B. make me no-clip through the walls, still marking the quest as incomplete :(