The game crashes - what can I do? Please read before reporting

[rockfish_andi]

If the game crashes for you, please follow these steps:

Steps

1. Read through the list of most common crashes below and explore possible solutions
   
2. If this does not help, take a close look at the crash message (if there is one) and check if there already is a report with the exact same crash message
   
3. Either post in that thread (if your crash is the exact same message) or create a new thread in the "Bugs & Techical Issues" sub forum. Copy/paste the whole crash message and include it in your message (We do not receive any bug reports when clicking "send" in the crash window - these go straight to the develpers of Unreal Engine). Also tell us your system specs and anything out of the ordinary you can think of (e.g. if you are using special software or hardware that could potentialy create a conflict)

Most common crashes

1. The "Retry was NOT successful" crash.
   When the message includes the wording "Retry was NOT successful", this indicates corrupted files likely due to a broken download. This can easily be fixed by "verifying integrity of game files" via the Steam Client. Here's how to: https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
   
   
2. The "Unreal Engine is exiting due to D3D device being lost" crash
   Crashes with this message can occur in a lot of Unreal engine games.
   There are several possible solutions to this:
   
   • Check if your graphics card is overclocked and if so (it might be factory overclocked) tone down the overclocking
     
   • Reduce the graphics settings
     
   • Use a frame limiter
     
   • Some have reported that editing the tdrdelay registry values can help
     
   • There may be a problem with your fan and the graphics card is overheating.
   You can find more details/suggestions in the following threads:
   
   https://answers.unrealengine.com/questions/670166/unreal-engine-is-exiting-due-to-d3d-device-being-l-8.html
   
   https://forums.funcom.com/t/unreal-engine-is-exiting-due-to-d3d-device-being-lost-error-0x887a0006-hung/9652
   
   https://www.reddit.com/r/playark/comments/7l2qcw/aberration_unreal_engine_is_exiting_due_to_d3d/[/olist]