Cutscenes not working

[dexterq]

When I get to the point in the story when the cutscene should start, there is a black screen with only "F" to skip. The same happens when I enter "The story so far" (meaning screen freezes and the only thing I can do is hit "F").

There was no problems with it in the EA.

[KIZZZZ]

Publicado originalmente por Uyu:

Are playing on Linux via Proton by any chance? We identified an issue over regarding videos.

im having same issue and im on win 10/game pass

[SamRagga]

Same here, PC Win 10 on Gamepass

[Rin Palora]

Unless there's been an update in the last ~2 days the Gamepass version (0.11.33163) is not the Steam release version (1.0.33479), supposedly it's the 99% ready early press release that is outright missing some video files among some other things.

[Peace]

I am missing cutscenes on window 10 gamepass version

[Skylers Meth]

I wish my cutscenes were skipped automatically as i'm hitting "F" on these amateur hour half assed cartoons that rip me out of any reality the game evokes. I'd prefer static comic book screens with dialogue bubbles.

[S1DC]

I lost my first cutscene after the Gasmask fight, when you go to the next area. Black screen.

[Vardis]

I had the kayak cutscene freeze for me in windows. At least replaying it from the data log worked.

[fortrau]

I made a post about this on launch day/week and no devs replied to it. This and other small bugs (lights flickering in base/fog, dlss problems etc) led to me give up on the game for now.

Trying to be polite about it, it does not seem like a real 1.0. I think that there is a lot of space for constructive criticism around their gamepass release and general version control efforts as well.

I played some quests during the first EA version and then stopped so I could experience the final version. But based on this launch, I expect the coming expansion will also be launched with its own share of not quite actually fixed issues.

So for someone like me, who wants to play a fully functional, story complete version. It makes more sense to wait a year? or even two until that is out, so that I can play it once and experience everything without dropped cutscenes, placeholder audio etc.

[Tommelom]

I'm on 1.0.33479.0 and there are no changes from the beta. All the bugs are still there. Same cutscene bugs,same horrible performence on water planet and still npo DLSS or FSR. There is a hotfix they said MS accpeted 5 days ago, but still no sight of it. But even that has no mention of these bugs or DLSS. They don't give a crap about the gamepass version it seems. We really don't "pay" for it so why bother.

[SpecimenB]

Update in Gamepass this morning. Now all the cutscenes play for me.

[gamename]

Publicado originalmente por Uyu:

Are playing on Linux via Proton by any chance? We identified an issue over regarding videos.

Was this announced? Is there an up-to-date list of known bugs and/or confirmed compatibility? We were advised to use Proton during EA, and now I guess it's the only option for non-Windows users ... For those considering it, it would be good to know which bugs are known and will be fixed, and which are known and won't be fixed *before* investing time playing the game.

I remember a bug in ES1 that wiped my save. When I searched, I found that it was cross-platform, and *known* ... and that the solution was to email you for a replacement save. I suggested that, even if the bug was unfixable, you could post an official explanation and the 'emergency save' files ... You didn't.

You guys do a lot of things quite well - including, usually, communicating to the community - so, when you drop the ball on seemingly simple things, it's a little disappointing. :/

[Timara]

Having the same issue. Newest version of windows, HP Pavillion core i7 2.9 GHz laptop, nVidia GeForce MX 350. Cutscenes worked when I got the game, went away after a recent update and haven’t worked since. Only happens during the slideshow not during real-time rendered scenes. I’ve loaded from auto save and no luck. Any suggestions?

[Skylers Meth]

Publicado originalmente por dexterq:

When I get to the point in the story when the cutscene should start, there is a black screen with only "F" to skip.

Lucky!

[Notoshy]

Publicado originalmente por tim:

Having the same issue. Newest version of windows, HP Pavillion core i7 2.9 GHz laptop, nVidia GeForce MX 350. Cutscenes worked when I got the game, went away after a recent update and haven’t worked since. Only happens during the slideshow not during real-time rendered scenes. I’ve loaded from auto save and no luck. Any suggestions?

If it stopped working after a recent Update, a Bug slipped into your Game-files. Try to verify your Game-files via Steam, they have an option for that. If you cant find it yourself, the Devs have posted the instructions a few times in the "technical issue" (the Bug-Subforum) subforum.
I would also suggest to open a Bug-Report there, if that isnt already done by you or someone else (wasnt home the last few days and dont know if anything major happened). Describe the Bug like you did here, when the issue occured and some infos about your system (important detail is where you buyed the Game - Steam GoG, Gamepass,....), because there are update-delays on different platforms.

[Shaker]

I finally found out, what was responsible for the not working cutscenes. I could install / uninstall / reinstall codec pack after codec pack - nothing helped.
But maybe some of you are using

"Win7DSFilterTweaker"
or
K-Lite Codec Pack which has the "Codec Tweaker Tool".

Both offer the "MS Codec Tweaks". You can disable several built-in decoders here and sometimes you want to do that, e.g if your custom codecs are not picked.

But Everspace 2 definitely needs the "Microsoft DTV-DVD Video Decoder", so unchecking both of these "Disable ... " boxes finally brought back the cutscene videos in Everspace 2. Give it a try!