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As for the losing part,
we all start somewhere.
Time to bring up your skills.
we recently had a hotfix for a few of our recent bugs i.e Vanishing troops bug.
However if you're still having issues please lodge a ticket via our freshdesk support system and the team will be with you https://smgstudio.freshdesk.com/support/tickets/new
Your "game" is utter ♥♥♥♥♥♥♥, and I regret investing a measly 5$ for the unlimited tokens due to your lack thereof basic coding knowledge, and Developer intervention regarding balancing. Doom-stacks dying to immensely lesser # of troops, inconsistencies between game to game, and the immense amount of teaming is deplorable. Remove your so called "developer" tag. You're no better than a mobile cash grab studio.
Screw your ticket system and your automated response PR BS, it's all a facade just look at your A.I. behavior algorithm months later still no fixing, no updates but oh wait guys a new map for 5.99$ just came out!
I've never in my life seen a "Developer" on steam have their profile set to private, and I've tested, and freelanced both for 3D modeling, sprites, coding for multiple games yet it makes sense why yours is.