Amazon Prime rewards will not sync to Steam account

[JumpOffACliffy]

I logged into mobile and linked my Prime account and got the rewards there, but whenever I try to play on my Steam account, the rewards aren't claimed. How can I synchronise the rewards so I actually get them on Steam?

A couple other points:
- Logging into Steam un-claims the rewards on mobile, so I have to re-claim them every time.
- It says you have an active game session on another device even if you have ALREADY logged out of the other account - it still thinks you're logged in. This is one of the poorest account synchronisations I've seen.
- Why on earth can I not just sync Prime right there in Steam? Ridiculous that I have to go download the mobile app.

[SMG Studio]

Sorry, We didn't have time to sync via Steam as requires another SDK/API to test as we had a deadline. So the decision was made to make the Prime login and redemption work with mobile only for now.

We'll be able to fix the sync issues in January as that seems to be a bug. If you have redeemed on mobile it will be captured.

(Edited to make bug and what we couldn't do more clear)

[d94j396y0j4io]

Sorry, we didn't have time to download the mobile app via Appstore as requires another device with smaller screen & our schedule is busy with games that have a working Amazon Prime loot system. So the decision was made to not play your buggy game for now.

We'll be able to play the game for free on PC in January.

[SMG Studio]

Originally posted by smolxxl:

Sorry, we didn't have time to download the mobile app via Appstore as requires another device with smaller screen & our schedule is busy with games that have a working Amazon Prime loot system. So the decision was made to not play your buggy game for now.

We'll be able to play the game for free on PC in January.

Ok i don't think you realise who is missing out in this exchange and also no need to be sorry. You should try being less sarcastic in life. It'll make you a much better person.

[JumpOffACliffy]

Originally posted by SMG Studio:

Originally posted by smolxxl:

Sorry, we didn't have time to download the mobile app via Appstore as requires another device with smaller screen & our schedule is busy with games that have a working Amazon Prime loot system. So the decision was made to not play your buggy game for now.

We'll be able to play the game for free on PC in January.

Ok i don't think you realise who is missing out in this exchange and also no need to be sorry. You should try being less sarcastic in life. It'll make you a much better person.

Don't think you're in a position to be sassy towards your players when you put blatantly wrong information in your update announcement. Quote:
"Remember: purchases and loot obtained on mobile also work on Steam. As long as you log into your RISK account."

But now you're saying:

Originally posted by SMG Studio:

Sorry, We didn't have time to sync via Steam as requires another SDK/API to test as we had a deadline. So the decision was made to make it work with mobile only for now.

We'll be able to fix the sync issues in January.

Seriously?

[SMG Studio]

You brought out the seriously, so it's getting serious. Looks like I got confused.

The mix-up here is that there must be a bug with the syncing from mobile to Steam. I have flagged to look at when back in Jan.

What I explained that we didn't have time for (and crossed the streams wrongly), was that you can't login to your Amazon account via the Steam build. It has to be done via mobile. This additional Steam/PC SDK wasn't able to be tested.

If you've claimed it on mobile we'll have a record of this and will be able to fix in a Steam hot fix in 2021.

[JumpOffACliffy]

Thanks for your replies.

Hopefully in future we'll be able to have a sync between mobile/Steam accounts AND the ability to link Amazon Prime directly in Steam. That would be cool :)

[SMG Studio]

Originally posted by JumpOffACliffy:

Thanks for your replies.

Hopefully in future we'll be able to have a sync between mobile/Steam accounts AND the ability to link Amazon Prime directly in Steam. That would be cool :)

Can you please DM or message me your user account/RISK ID. The team doing a cheeky check while on holidays to make sure everything OK

[Skunksx]

Originally posted by SMG Studio:

Originally posted by JumpOffACliffy:

Thanks for your replies.

Hopefully in future we'll be able to have a sync between mobile/Steam accounts AND the ability to link Amazon Prime directly in Steam. That would be cool :)

Can you please DM or message me your user account/RISK ID. The team doing a cheeky check while on holidays to make sure everything OK

I'm in the same boat. I have linked my account via the android app, and seeing nothing on the steam client. Should i just wait or contact you too ?

[SMG Studio]

Originally posted by Skunksx:

Originally posted by SMG Studio:

Can you please DM or message me your user account/RISK ID. The team doing a cheeky check while on holidays to make sure everything OK

I'm in the same boat. I have linked my account via the android app, and seeing nothing on the steam client. Should i just wait or contact you too ?

We've checked the the data is in the backend to say you have it. So we probably just need to add an extra check and we'll patch this in Jan when we get back.