Game Is Broken, Help

[🌸Slaytanica🌸]

After the very first board is complete, the next board is where you make your first underwater castle purchase with the emerald.
I purchase the item that I'm directed to, I then hit "Play" to go to the 2nd board - and the game shuts down every time, bringing me back to my Steam home page. I have uninstalled and reinstalled, I have started a new game, and it continues to shut down. I've done this half a dozen times with the same results.
Please help me.

[LucyBeagle]

Same here!

[XTS (Away)]

This is not but my issue, but it is my friend's issue.. and mine is locking up with screen size change as I was trying to help her test why hers is crashing so badly.. My system hung so hard I could hear owls ambient effect from the game only and I had to force shut down from trying to make it from fullscreen to not, or vice versa. Both lock it up bad for me.

Alienware Area 51
Windows 10
McAfee
Malwarebytes AntiMalware
(Saw that an antivirus exception helped so I'm mentioning my antivirus)

Not hijacking.. Adding to bc that is my friend's post and I"m trying to help her and mine is working at least into the 2nd game.. I've not gotten farther bc I'm testing. Tried relaxed mode myself but now trying normal as she tried.

[🌸Slaytanica🌸]

No problem adding to my thread at all.
I hope the devs respond and fix the issue. I've played almost all of their other games, and they work fine, and I have been very happy with their games.
I hope we can get an answer soon, so that we can enjoy this solitaire installment :)

[LucyBeagle]

I agree, was really looking forward to it. Nothing I tried worked , so i have given up at this point.

[XTS (Away)]

Thanks.. Me too. It is a great game and I'm sorry you guys are having issues with it.

I'm hoping the devs will hear us, or someone that knows a work around. :)

I understand that. I tried to help.. but not reproducing it on my end. Just the other issue.

[Grey Alien]

Hi all, Sorry to hear you are having problems with the game.

To the people who are having a problem with the game shutting down, it's a rare problem but is normally caused by something (e.g. virus killer) stopping the save file from writing to disk.

Please check out this Technical Support post which has solutions that have been proven to work for some people: https://steamcommunity.com/app/1126470/discussions/0/3201491842015580637/

@XTS Sorry to hear your friend is having that issue, it sounds like a different problem to the original poster's problem because it's too do with changing the screen size. Can you please start a new post about it with the specific steps that cause the issue? Then I can ask the developer to answer (I am the publisher). I believe there might be some .ini file settings or compatibility settings that can be altered which might help. Thanks.

[hezzy]

my issue is when i go to the options menu then hit back, it shuts down the game and goes back to the steam page. then when i go back into the game, it starts from scratch again.

[hezzy]

played the game again and it still crashes when trying to hit back from the options menu. so i just went right into the game without choosing the options menu and after playing the first level, it crashed when choosing the next level. so it crashes in more then one spot. these games are so beautiful and fun. i hope this can be fixed. i own most of the other ones and they are fabulous.

[LucyBeagle]

I am the Friend of XTS, I tried ALL your solutions but unfortunately none of them worked. Thanks for help but I have requested refund for my copy. Hope the rest of you can figure it out as game looks great. :(

[🌸Slaytanica🌸]

I haven't had any issues with the other solitaire games from this dev or publisher. Just this one in particular. I've had the same computer for all of the other games with no problems. Hope this helps towards identifying the problem.

[hezzy]

i too have only had issues with this one game. no problems with the others.

[jacques.gareau]

Pour les Français.
J'ai eu le même problème avec ce jeux qui plante après une seul partie. Je suis obliger de désactiver mon anti-virus pendant que je joue. Je vais voir si je peux faire une exception pour ce jeux dans Avast. J'ai pu jouer une heure sans problème.

[Grey Alien]

@hezzy Hi, sorry to hear you are also having a probem. The problem you described is because the game is unable to save data. Please check this Technical Support thread: https://steamcommunity.com/app/1126470/discussions/0/3201491842015580637/

I know it seems strange to some of you that this game has a problem when other games by the dev work fine but they all share the same file system code and the problem is not unique to this game. What happens is that a virus killer sometimes just treats one game in particular as a threat and prevents saving but leaves the other games alone. This is the most common cause. In fact jacques.gareau's reply (in French) says that they turned off their virus killer and the game ran fine.

@XTS I re-read your post and wasn't clear who was getting the issue with the game locking up when changing screen size. If it was you, can you please make a separate post about it with detailed steps to reproduce and I'll get the dev to look at it? Thanks. You can try disabling both McAfee and Malware Bytes because both are absolutely known to cause problems with games (saving data), but if the rest of your game works fine and it's only changing screen size that crashes, then it might be a different issue.

[Enigma Lemonade]

I had to switch to windowed from full screen to see the anti-virus pop-up window to allow the access to the folder in Documents, once that was done, reloaded game and fixed.

[Grey Alien]

@Lemonade That is a really great tip. thanks!