Known Issues

[The-Cat-o-Nine-Tales]

Important Note: If you have participated in any of the OpenDev scenarios or the Closed Beta, retaining old files may cause unexpected behavior. Please delete your Humankind folder in \Users\[username]\Documents\Humankind\ before starting the game. Remember to log back in to your Games2Gether account in the game to access any additional avatars you have unlocked.

Initial Troubleshooting
If you encounter performance issues or crashes, please first confirm the following:

• Verify the integrity of the game files. You can use the “Verify Integrity of the Game Files” button on the Local Files tab of the game’s properties
  
• Make sure that your graphics card drivers are up to date.
  
• Check if your anti-virus may be interfering with the game. Try creating an exception (also known as whitelisting in some anti-virus programs) for Humankind.

Known Issues and Workarounds

• The "Space Race" Events are currently not functional (version 1.0.3.253) and you cannot use it to end the game
  
• When performing actions in battle, there can rarely be a long hangtime.
  
  Workaround: Reload a save.
• Very rarely, there can be a long hangtime between turns.
  
  Workaround: Reload a save.
• AI Personas change on save/reload
  
  • Workaround: Set the same selection of AI personas in the New Game lobby before reloading the save.
• If you start a battle a few tiles away from a city, the city queue may not be available, or it may show as an infinite time to completion. The queue becomes available again once battle is over, though you may need to go to the next turn.
  
  Workaround: Finish the battle. If the infinite timer persists, reload a save.
  • Workaround: No known workaround, but a fix is planned for the next patch.
• The game displays very poor performance and may crash
  
  • Workaround: Performance may improve switching from DirectX to Vulcan. To do so, open the Properties of the game and add -force-vulkan in the launch options field
• The game crashes on launch
  
  • Workaround 1: If you have played OpenDev or Closed Beta, please read the note at the top of this post.
    
  • Workaround 2: This may be caused by some sound-related software that ships with some pre-built PCs. Please check if you have Sonic Studio or Nahimic Companion running, and either disable or remove it.
• Armies are lost when ransacking an outpost that turns into a city
  
• Disembarking units try to move through unexplored tiles instead of disembarking
  
  • Workaround: Explore nearby tiles before disembarking; fix should arrive in one of the next patches
• Gamepass unlocked trophies disappear after game restart
  
  • No known workaround. We're investigating.
• Era star achievements for a single game do not track properly if reloading
  
  • Workaround: Finish the game in a single sitting
• Unable to load custom maps with landmarks
  
  • Workaround: Do not use landmarks on custom maps; fix should arrive in one of the next patches
• Some information in the Encyclopedia may not be complete yet. We will be working to improve the Encyclopedia’s contents.