Kiiroo Onyx + connected but does'nt interact

[Chocokero]

Hi there, I need help cause my device (the kiiroo onyx+) is connected but doesn't make any mouvement either if I hit the "test haptics" button or on the plateform intended for testing haptics.

[ViRo_Quinn]

Thanks for reporting your results. The Onyx definitely works but we have not yet confirmed the Onyx + is working or not. We will look into the issue and hope to support this device soon.

[ViRo_Quinn]

Updating this thread to note that we had a report that it "MIGHT" work if you try pairing the ONYX+ in Windows first (Normally BT devices should NOT be paired in Windows prior to launching ViRo Playspace, but this MAY be an exception.) We're considering this unconfirmed at this point, so if anyone has an Onyx+ and can try this please let us know if it helps!

[ViRo_Quinn]

The most-recent update ads improved haptic support across the board, so this is worth trying again to see if the above issue is resolved.