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A dxdiag report attached to the email would be most helpful
- Press the windows key + R on your keyboard to open the run console
- Type Dxdiag and click ok to open the direct x diagnostic report program
- Click “yes” on any pop ups in relation to the program
- Once the program has opened, wait for the green progress bar to fill up, representing the progress of the report generation
- Once the report has generated, click on Save All Information to save the report.