Help, FAQ and Known Issues

[rko55_]

This post will be regularly updated as fixes and workarounds are implemented and discovered. We are looking to make the game as stable and well supported as we can so everyone can have a good experience!

If you have an issue to report, please post it here in the forum or use this form: BUG REPORT FORM [app.startinfinity.com]

Frequently Asked Questions

I'm having issues with PCVR using a Link cable

Some players have reported that when launching with PCVR for either SteamVR and Oculus devices, the game comes up as a flatscreen game rather than in VR. This can be fixed with the following steps:

If you're using Steam Link:
1. Open SteamVR on your PC
2. Go to Settings > OpenXR
3. Change the "Current OpenXR Runtime" to "SteamVR"

If you're using Oculus Link:
1. Open the Oculus app on your PC
2. Go to Settings > General
3. Set the active OpenXR runtime to "Oculus"

Also, you can switch the OpenXR Runtime in DAVIGO itself:
1. Launch the game
2. Go to Settings > Virtual Reality
3. Select an alternative OpenXR Runtime and restart the game

I can't seem to download the Knight's Pass

This can happen because the person signed into Steam owns the base game of DAVIGO. Technically, the Knight's Pass is seen by Steam as a "demo", and demos can't be downloaded if you already own the full game. Generally, you don't need the Knight's Pass, since the base game is for both PC and VR players.

I get an error when trying to open a room

This can happen for a few reasons:
1. You're using Steam's Family Share: Currently you must be signed into Steam as the owner of the game, although we'll look into supporting this, if possible

2. There is some conflict with your ports. Go to Settings > Networking and change the number in the Create Port input field.

3. More info coming soon.

I see an error that reads "Error Code: Error" when trying to join a room

We've seen this appear when there are two instances of the game being played on the same account, across two PCs. Make sure to only run one instance of the game on an account. You do not need to use the Knight's Pass if you're playing the main version of the game locally.

Known Issues

These are some of the issues we're aware of and are looking into. Please check back regularly to see our progress and updates on these tasks:

• I get stuck in a black screen when entering a match
  
• Voice chat breaks sometimes
  
• Sometimes when a match starts, there is a lot of input delay for a few seconds
  
• Some maps have areas where it's easy to clip through the walls (e.g. Chasm)
  
• Sometimes players couldn't join lobbies, getting a PhotonTimeout error
  
• Some players receive a message that says "Error: Error" when joining rooms
  
• Some players receive a message that says "Error: CustomAuthenticationFailed" when joining rooms. NOTE: This can sometimes be due to Steam's servers not responding to authorization requests, due to an error in Steam's backend. We want to implement workarounds that allow workaround this when it happens.
  
• Players in Oceania, Australia, and Middle East have higher-than-normal ping
  
• Mod.io login can break if it can't find the user agreement
  
• Pause menu may be inaccessible on Oculus devices using PCVR link FIXED in 0.4.6
  
• Unusually slow movement on Index for some users
  
• Valve Index controllers need better support PARTLY FIXED in 0.4.6
  
• Instances where the menu would load up completely blank FIXED in 0.4.5
  
• Everything exploded/disappeared in my match, and a loud buzzing sound plays FIXED in 0.4.5 and 0.4.7
  
• Lag spikes when effects are spawned in for the first time FIXED in 0.4.5
  
• Sometimes when a lobby is made, it shows up uninitialized, with the room code as ABCD and overlapping UI FIXED in 0.4.5
  
• The game fails to boot on my laptop. FIXED in 0.4.3: This was due to incompatibility with integrated GPUs.

[GrizzlyTristan666]

It says that my player.log is empty, I don't really know how to fix it. Any help would be appreciated.

[rko55_]

Originally posted by GrizzlyTristan666:

It says that my player.log is empty, I don't really know how to fix it. Any help would be appreciated.

I'd be happy to try to help. Can you submit a bug report with your log file and a screenshots please? Bug Report Form[forms.gle]

[린]

I'm playing a game in Korea and the ping problem is so bad that it would be good if they could improve the ping problem. I'm having fun playing games in Korea, but it's inconvenient because I don't speak Korean. I hope they add Korean as well.

[Muddybananas]

Even after the start of the game there’s still plenty of input lag I was just curious

[Albert's Son]

I keep on getting Error:CustomAuthenticationFailed once I attempt to host, and idea why?

[rko55_]

Originally posted by Combat Wombat:

I'm having an issue with the new snap turning. its bound to the triggers so when ever i grab something it also turns me and i cant use any of the menus to quit or restart a game because whenever i try to click on something it turns me. is there any way to disable this feature or to rebind it to the touchpad or something? (using htc vive wands)

This should be fixed now, let us know!

[rko55_]

Originally posted by Albert's Son:

I keep on getting Error:CustomAuthenticationFailed once I attempt to host, and idea why?

Can you send us a bug report? (please include the logs)

[IMONA]

FIX BLACK SCRENN THIS RUINE GAME!

[Gnarly Skrub]

When I load into the tutorial ( PC not VR) the guy is always running and the view moving like the mouse is moving, I've unplugged the mouse and keyboard but he's still running and moving.

[don ron]

I always have high ping, all my friends from the same area have 20 ping when I have 180-220, this only occurs in Davigo

[Mr. Pug]

the tutorial breaks on the "parry" section. there is nothing being fired at me to parry

[rko55_]

Originally posted by Mr. Pug:

the tutorial breaks on the "parry" section. there is nothing being fired at me to parry

Looking into it!

[JimDaCrazy]

I buy the game with the hope to play with my friends who don't have vr but have very bad upload on my internet and only the vr player can create lobby's.

[Krustenkease]

Originally posted by rko55_:

Originally posted by Albert's Son:

I keep on getting Error:CustomAuthenticationFailed once I attempt to host, and idea why?

Can you send us a bug report? (please include the logs)

I got the same problem. Is there any work around for that?

[bouncemastaheavy]

Originally posted by Krustenkease:

Originally posted by rko55_:

Can you send us a bug report? (please include the logs)

I got the same problem. Is there any work around for that?

Me also. Waste of $25 for an unplayable game