Game won't start

[The Lame Ghost]

I had this game in my library for ages (so no refund for me), and I finally wanted to give it a try (given I just learnt it has a very lovecraftian theme).

Problem is, the game won't start. I get a glimpse of an app running on my task bar, then it just disappears.

I have read the different threads in here about that problem, so I know I'm not the only one, and I have tried several of the soutions given :


Installing the PhysX drivers did not work.

Running the game in any compatibility mode did not work.

Contacting Frogware support gave me big fat stack of nothing. Not even a response from them...


Anyone found an actual fix for this ? Thanks in advance.


PS : here are my specs, tell me if you need more

System Information
------------------
Time of this report: 9/27/2019, 12:35:44
Machine name: LAPTOP-4O15VCI0
Machine Id: {CF5FF35E-8B8A-4E76-B2E5-9DAA4845B912}
Operating System: Windows 10 Famille 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: French (Regional Setting: French)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: Strix GL703GM_GL703GM
BIOS: GL703GM.310 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 8116MB RAM
Page File: 7633MB used, 10721MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0329 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1060
Manufacturer: NVIDIA
Chip type: GeForce GTX 1060
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C20&SUBSYS_10111043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10109 MB
Dedicated Memory: 6052 MB
Shared Memory: 4057 MB
Current Mode: 1920 x 1080 (32 bit) (120Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.677734,0.308594), Green(0.263672,0.677734), Blue(0.151367,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1747
Native Mode: 1920 x 1080(p) (120.000Hz)

[The Lame Ghost]

I have found a Games Log which says it can't read the configuration file...

Source from [c:\users\seria\appdata\roaming\Games\sherlock holmes - the awakened - remastered\log\game.log]


2019-09-27 12-21-24 Info | Detected 12 AMD64 CPU(s)
2019-09-27 12-21-24 Info | Detected desktop frequency 120Hz
2019-09-27 12-21-24 Info | Detected desktop physics size 0x1084096512
2019-09-27 12-21-24 Info | Enter to game mode
2019-09-27 12-21-24 Info | Executable launched from [D:\Program Files (x86)\Steam\steamapps\common\Sherlock Holmes The Awakened - Remastered\game.exe]
2019-09-27 12-21-24 Info | --------------------------------------------
2019-09-27 12-21-24 Info | Build from: [Thu Apr 19 11:44:34 2012]
2019-09-27 12-21-24 Info | --------------------------------------------
2019-09-27 12-21-24 Info | Data version base = 00000000, runtime = 0000000B
2019-09-27 12-21-24 Info | --------------------------------------------
2019-09-27 12-21-24 Info | Read INI file from [d:\program files (x86)\steam\steamapps\common\sherlock holmes the awakened - remastered\game.ini]
2019-09-27 12-21-24 Info | Read INI file from [d:\program files (x86)\steam\steamapps\common\sherlock holmes the awakened - remastered\user.ini]
2019-09-27 12-21-24 Info | Detected language selection in configuration file [en]
2019-09-27 12-21-24 Info | Enabled flag [debug] input_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] script_call_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] quest_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] enable_script_msg.
2019-09-27 12-21-24 Info | Enabled flag [debug] enable_script_log_msg.
2019-09-27 12-21-24 Info | Enabled flag [debug] triggers_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] camera_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] actions_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] controller_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] physics_log.
2019-09-27 12-21-24 Info | Enabled flag [debug] animation_event.
2019-09-27 12-21-24 Info | Get video INI defaults
2019-09-27 12-21-24 Info | Import desktop resolution 1920x1080
2019-09-27 12-21-24 Info | Read INI file from [c:\users\seria\appdata\roaming\Games\sherlock holmes - the awakened - remastered\setup.ini]
2019-09-27 12-21-24 Error | Can't read configuration file from [c:\users\seria\appdata\roaming\Games\sherlock holmes - the awakened - remastered\setup.ini]
2019-09-27 12-21-24 Info | Find video adapter...
2019-09-27 12-21-24 Warning | Can't get device(0,3) [SW] caps: This device does not support the queried technique
2019-09-27 12-21-24 Info | Detected vs3.0 and ps3.0
2019-09-27 12-21-24 Info | Found Video accelerator: [NVIDIA GeForce GTX 1060]
2019-09-27 12-21-24 Info | DirectX render device connected to [0:HAL]
2019-09-27 12-21-24 Info | Get video INI defaults
2019-09-27 12-21-24 Info | Import desktop resolution 1920x1080
2019-09-27 12-21-24 Info | Read INI file from [c:\users\seria\appdata\roaming\Games\sherlock holmes - the awakened - remastered\setup.ini]
2019-09-27 12-21-24 Error | Can't read configuration file from [c:\users\seria\appdata\roaming\Games\sherlock holmes - the awakened - remastered\setup.ini]
2019-09-27 12-21-25 Info | Use user frequency aim [60]
2019-09-27 12-21-25 Info | Use user frequency aim [60]
2019-09-27 12-21-25 Error | Can't initialize video device
2019-09-27 12-21-25 Error | render engine initialization failed
2019-09-27 12-21-25 Error | Can't initialize system resources
2019-09-27 12-21-25 Info | Releasing game loop...
2019-09-27 12-21-25 Info | Release resources...
2019-09-27 12-21-25 Info | Exit from game.