I found a bug, what do I do?

[CarbonStudio]

Greetings Wizards,

if you encounter any bugs during gameplay, please send us the following information at [e-mail] - we'll do our best to address it as quickly as possible!

- Your PC specs
- Your headset and controllers
- Description - what is happening?
- Does it happen more than once?
- Any screenshots/videos of the issue happening are a massive help - please attach them if you can!


Thank you!

[Jericho]

Win 10 x64
Oculus rift cv1+Oculus touch
crusg game without issue on start screen
every time for launch game
link on video with bug:
https://drive.google.com/file/d/19HQ6hO9bkv7PtSx4EJ_Qmuk-BdEYLWgI/view?usp=sharing
sorry for bad quality, my fone dont focus on screen(

[Jak Jillianhall]

Originally posted by Jericho:

Win 10 x64
Oculus rift cv1+Oculus touch
crusg game without issue on start screen
every time for launch game
link on video with bug:
https://drive.google.com/file/d/19HQ6hO9bkv7PtSx4EJ_Qmuk-BdEYLWgI/view?usp=sharing
sorry for bad quality, my fone dont focus on screen(

im having the exact same issue im just stuck in that dark forest and nothing happens

[hitsuyosi]

-AMD 1600x with GTX 1070, 16g DDR4
-Pimax 8k+ and index controller
-After quick game from first play, I cannot play it again, since the main menu won't show when start the game, it stuck forever at the room I supposed to see the main menu. And No buttons can bring out the menu.
- It happened so I cannot play the game any more
- I tried to reinstall the game it won't help
- I'm trying to remove the save file, but I cannot find the save directory.

[CarbonStudio]

Originally posted by hitsuyosi:

-AMD 1600x with GTX 1070, 16g DDR4
-Pimax 8k+ and index controller
-After quick game from first play, I cannot play it again, since the main menu won't show when start the game, it stuck forever at the room I supposed to see the main menu. And No buttons can bring out the menu.
- It happened so I cannot play the game any more
- I tried to reinstall the game it won't help
- I'm trying to remove the save file, but I cannot find the save directory.

The savefiles are located in the %localappdata%\HMDProject directory. Since you're using Pimax, you may want to try using the temporary workaround described in this thread https://steamcommunity.com/app/1103860/discussions/0/2298472007789015545/

Originally posted by Jericho:

Win 10 x64
Oculus rift cv1+Oculus touch
crusg game without issue on start screen
every time for launch game
link on video with bug:
https://drive.google.com/file/d/19HQ6hO9bkv7PtSx4EJ_Qmuk-BdEYLWgI/view?usp=sharing
sorry for bad quality, my fone dont focus on screen(

Try running the game without SteamVR switched on, the game would launch through Oculus

[ACTIM]

-Oculus quest vd
地面高度异常，脚在头的位置
手柄方向偏高，弓箭握持方向不对

[urm]

While using Virtual Desktop streaming with the Oculus Quest, the floor is offset, so that the player is levitating about a meter off the ground. Calibrating and changing height doesn't help
I'll try using Oculus Link later today, to check if it's an issue with VD specifically.

[urm]

I've encountered the same bug while using Oculus Link, although somehow slightly less pronounced. In either case though, the game is quite unplayable.

[CarbonStudio]

Originally posted by urm:

I've encountered the same bug while using Oculus Link, although somehow slightly less pronounced. In either case though, the game is quite unplayable.

Thanks urm, we're investigating the issue with VD/Link, hopefully we'll get this patched soon.

[urm]

I've tried with VD again, if I launch it deliberately through VD, it works properly, but if I launch it through Steam, while in VD, it doesn't. (I see other people have reported it before).
Normally I'd assume it's a VD issue, but it's also broken for Link, so it's very likely it's on your side

[Tesily]

Hello, I found a small problem. The shield does not block damage if it passes through its center. Because of this, I cannot complete the Dry Foot achievement, it is very hard.
https://drive.google.com/file/d/1WRpgxqq3MycSvCSGHVwlh2tJ_WCNtciy/view?usp=sharing
- HTC Vive
- Intel Core i5-7600k, 16GB DDR4, AMD Radeon RX 580.

[Major_Troubles]

I keep running into spawning / trigger issues.

For example, the first time you are supposed to pick up a floating rune (power something, I forgot the name), Aurelius is supposed to say something. That didn't happen and I didn't know what to do. Putting the hand through it didn't work, didn't have the idea to grip to and had to watch a let's play.

Aurelius sometimes comments very late or very early. For example, telling me that he wants to avoid the water without any water in sight (except the rain).

The second time the ice witch is supposed to fight you, the witch doesn't spawn for me when restarting from the checkpoint. I died during the first try. After that, enemies stop spawning after the second green enemy.

Win10
SteamVR
Index (with Vive wands)

[ChaosMuesli]

Originally posted by Jericho:

Win 10 x64
Oculus rift cv1+Oculus touch
crusg game without issue on start screen
every time for launch game
link on video with bug:
https://drive.google.com/file/d/19HQ6hO9bkv7PtSx4EJ_Qmuk-BdEYLWgI/view?usp=sharing
sorry for bad quality, my fone dont focus on screen(

I've got the same problem (but the games starts only on desktop and crashed immediatedly). I'm using the valve index.
Anyone knows how to overcome this bug or should i refund?

[CarbonStudio]

Originally posted by ChaosMuesli:

Originally posted by Jericho:

Win 10 x64
Oculus rift cv1+Oculus touch
crusg game without issue on start screen
every time for launch game
link on video with bug:
https://drive.google.com/file/d/19HQ6hO9bkv7PtSx4EJ_Qmuk-BdEYLWgI/view?usp=sharing
sorry for bad quality, my fone dont focus on screen(

I've got the same problem (but the games starts only on desktop and crashed immediatedly). I'm using the valve index.
Anyone knows how to overcome this bug or should i refund?

Hi ChaosMuesli, could you send us your PC specs at [e-mail] ? Also, are you connected to the Internet when you launch the game?

[ChaosMuesli]

Originally posted by CarbonStudio:

Originally posted by ChaosMuesli:

I've got the same problem (but the games starts only on desktop and crashed immediatedly). I'm using the valve index.
Anyone knows how to overcome this bug or should i refund?

Hi ChaosMuesli, could you send us your PC specs at [e-mail] ? Also, are you connected to the Internet when you launch the game?

Nevermind, I'm pretty sure I found the bug. Antivirus and Firewall. One of them blocked too much. I'm fine now, but thanks for the response :)

[Twistedtwist]

Originally posted by urm:

While using Virtual Desktop streaming with the Oculus Quest, the floor is offset, so that the player is levitating about a meter off the ground. Calibrating and changing height doesn't help
I'll try using Oculus Link later today, to check if it's an issue with VD specifically.

Having same issue.. I set my height to the lowest height and selected 'sitting'. However, I can't pull the first lever all the way down at the very beginning because it will go into my floor.

Your PC specs
= RTX 2060 Super
30MB Ram
AMD Ryzen 5 3400G

- Your headset and controllers
=Quest through Virtual Desktop to Steam VR
- Description - what is happening?
=It seems the character is in the air too high to interact with things as intended.
- Does it happen more than once?
= Every launch/playthrough



Any help advice or quickfixes would be super appreciated.