Jack Move Can't Move

[LukeNukem]

The game intrigued me but I can't move the character. Noa gets stuck at the very beginning of the game. Also please allow 16:9 aspect ratio. I know the game is retro-stylised but who has a 4:3 monitor these days. I would hate looking at the black bars on the sides of screen all the time.

[empika]

Hi lukasp,

Could you let us know what platform you are on?

We've had some other reports of this happening on mac. A restart and starting a new game seemed to fix the problem for now, but we will be looking in to a long term fix.

As for 16:9, the game should support everything up to super wide monitors. The game will start up at your native desktop resolution. We'll look in to it if that is not the case.

Many thanks

[Dav]

This is happening to me too on PC. Restarting and choosing new game didn't fix it.

[LukeNukem]

Originally posted by empika:

Hi lukasp,

Could you let us know what platform you are on?

We've had some other reports of this happening on mac. A restart and starting a new game seemed to fix the problem for now, but we will be looking in to a long term fix.

As for 16:9, the game should support everything up to super wide monitors. The game will start up at your native desktop resolution. We'll look in to it if that is not the case.

Many thanks

Hi Empika,

I'm on PC Win 10 1909, Ryzen 3700X, GTX 1070Ti, resolution 2560x1440@165Hz with all the latest drivers and updates.

Just tried the demo again today and lowered the desktop resolution to 1080p and I'm still having similar problems. This time when I pressed the Continue the character was off-screen and suddenly appeared on a black background, like she is not properly aligned with the level.


Kind regards
Luk

[empika]

Hi Luk and Dav,

If you could start a new game and see if the problem is fixed, that would be great. If it's not fixed I would really appreciate if you could send me the log file to I can investigate the issue further. It will be located in:

Windows: /Users/USERNAME/Library/Logs/SoRomantic/Jack\ Move/Player.log

If you could email that to [e-mail], that would be amazing.

Thanks for persevering!
Edd

[LukeNukem]

Originally posted by empika:

Hi Luk and Dav,

If you could start a new game and see if the problem is fixed, that would be great. If it's not fixed I would really appreciate if you could send me the log file to I can investigate the issue further. It will be located in:

Windows: /Users/USERNAME/Library/Logs/SoRomantic/Jack\ Move/Player.log

If you could email that to [e-mail], that would be amazing.

Thanks for persevering!
Edd

Hi Empika,

Starting a new game doesn't fix the issue.

I couldn't find the log file in the path you've specified, I think the one you gave was for MacOS not Windows machine.

Regards
Luk

[empika]

Ah, you are exactly right! My bad, could you check:

C:\Users\username\AppData\LocalLow\SoRomantic\Jack Move\Player.log

Many thanks

[Trixter]

I've sent in my own log as well. I tried both keyboard and DS4 controller and both don't seem to work

[Rafael]

Exact same problem for me. She seems to be stuck.

[empika]

Apologies folks. We have a fix for this but were unable to get a tested and stable build up before the event.

[His Galactic Eminence]

I have this issue as well and justt emailed my player log.

[[+] hadji]

So... Update ever coming? Experiencing this issue.