I lost all my skins what happened

[EyrSlayer02]

title please I linked my epic account and it's like they made me go from scratch like whaaaaaaaaat

[Kena]

Messaggio originale di EyrSlayer02:

Messaggio originale di DaFullo:

Did you get the legacy pack too?

Yes II got it once I logged in!

Could you please share with me the support's email or contact? I lost all my progress too D:

[EyrSlayer02]

Messaggio originale di Kena:

Messaggio originale di EyrSlayer02:

Yes II got it once I logged in!

Could you please share with me the support's email or contact? I lost all my progress too D:

I just opened a request in their official support page here and you gotta sign in with your epic account : https://support.fallguys.com/hc/en-us

[LexMen5]

Messaggio originale di EyrSlayer02:

Messaggio originale di Mikael David Wolfhart:

Are you getting your account back or just an answer from support? I got an answer but not getting my account back

I got the account back .

How did you did the report? because i opened a resquest 2 days ago and i still got no answer from the support team

[Keikei]

I also lost my progression on steam and i contacted their support and they said this,

You’ve indicated on your ticket that you want to transfer your items from your secondary account to your primary account. We get it! You probably have some cool items on your other profile that you want to keep using wherever you play.

We will be able to transfer your Items for you, which includes:
*Costumes
*Patterns
*Emotes
*Nameplates and other Interface items

This process can take up to 7 days, but don't worry! You can continue to play the game during this time. We will email you as soon as the process is complete.

See you in the game!

Fall Guys Support


did you get something like this too?

[EyrSlayer02]

Messaggio originale di LexMen5:

Messaggio originale di EyrSlayer02:

I got the account back .

How did you did the report? because i opened a resquest 2 days ago and i still got no answer from the support team

Well I opened the request about updating primary platform profile it on tuesday and got an answer only today.

[EyrSlayer02]

Messaggio originale di Keijin:

I also lost my progression on steam and i contacted their support and they said this,

You’ve indicated on your ticket that you want to transfer your items from your secondary account to your primary account. We get it! You probably have some cool items on your other profile that you want to keep using wherever you play.

We will be able to transfer your Items for you, which includes:
*Costumes
*Patterns
*Emotes
*Nameplates and other Interface items

This process can take up to 7 days, but don't worry! You can continue to play the game during this time. We will email you as soon as the process is complete.

See you in the game!

Fall Guys Support


did you get something like this too?

No I got this :

You’ve indicated on your ticket that you want to switch your primary profile.

We can only switch your Fall Guys profile once. This means if you choose to have your Steam progress and we switch this, we can never switch back to your current progress - it’ll be gone forever!

Remember that Crowns, Shards and Kudos cannot be transferred, but any Items you have on your current profile e.g. Playstation will get transferred if you don’t have them on Steam.

Before we can change your profile, you will need to let us know that you have read and understood the following:

- You confirm that you have chosen to migrate to your Steam Progress and forfeit any progress from your other profile (e.g. Playstation).
- This switch can only happen once, and you will not be able to go back to your progress on your current profile.
- Only your Items (Costumes, Patterns, Emotes and Interface items) can be transferred as part of this migration.
- Kudos, Bucks, Shards and Crowns cannot be merged, so you will only keep your Kudos, Bucks, Shards and Crowns on PlayStation. Kudos, Bucks, Shards and Crowns will be permanently lost on your current profile.

If you are happy to proceed with migrating your profile from your current progress to your Steam Progress, please reply to this email saying: “[Yes I would like to proceed with migration]”.

We look forward to hearing from you!
Fall Guys Support

[LexMen5]

Messaggio originale di EyrSlayer02:

Messaggio originale di LexMen5:

How did you did the report? because i opened a resquest 2 days ago and i still got no answer from the support team

Well I opened the request about updating primary platform profile it on tuesday and got an answer only today.

well bro thanks a lot !!, i´ve made another request, hope i can get my stuff back!

[Renjiro Junichi]

For those guys who sent email to Mediatonic, do they respond and fix it? mine still getting hold for 3 days and they never responded at all

[SWAMP IZZOOOO]

asd

[Kein]

Messaggio originale di Renjiro Junichi:

For those guys who sent email to Mediatonic, do they respond and fix it? mine still getting hold for 3 days and they never responded at all

I opened a support ticket through their website and am on my third day of waiting with no response.

[JirkaGUY163]

Could you help me? I did the same steps on support I waited three days and they wrote back that they changed my primary account, but when I joined the game nothing changed and I still have that new epic account instead of the old steam account.

[EyrSlayer02]

Messaggio originale di JirkaGUY163:

Could you help me? I did the same steps on support I waited three days and they wrote back that they changed my primary account, but when I joined the game nothing changed and I still have that new epic account instead of the old steam account.

Nothing I can really do . I did same stuff you did but in my case they really fixed. I made sure I connected into the game with my account to steam first (just in case) but yeah all my stuff are back.

[Jean]

don't be so sure i've been waiting for 2 days

[Uncle.Maaajkel]

I waited four days for the answer:

"Hello Mk7r24,

Thanks for your patience! We're happy to let you know your profile switch has been completed. You'll see your updated profile when you next log in to Fall Guys.

This ticket has now be closed, however if you have any other questions or we didn't solve your issue fully, please visit our Help center and https://support.fallguys.com/ to submit a new request.

See you in the game!
Fall Guys Support"

And I got back my items.

[bernhoe]

Messaggio originale di EyrSlayer02:

Messaggio originale di Kena:

Could you please share with me the support's email or contact? I lost all my progress too D:

I just opened a request in their official support page here and you gotta sign in with your epic account : https://support.fallguys.com/hc/en-us

Able to share how you wrote to get back the old profile from STEAM ? TIA