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Do you have any custom assets in the character generator? If not, then you can safely reset the files:
Right click it in the library and select:
Properties → Installed Files → Verify integrity of software files
Hopefully this fixes your issue.
I did that first before opening a discussion here. I do have DLC for the generator so I am not sure why it can't repro. I'll keep trying to figure out what's going on. if anyone has any insight besides a full uninstall/reinstall I'd appreciate it. If I figure it out, I will add to this discussion.