HELP. THE GAME IS UNPLAYABLE

[MAKEOUTHILL]

Hello everyone, so recently I bought a new laptop, Acer nitro 5, and noticed that nba had a big discount on steam, so I decided to buy it. Well after playing MyCareer for some time, and finally making it into the NBA I realised that the game is literally unplayable. I can play maximum like 2-3 minutes, and the game just closes and goes to desktop without any error code or anything. I tried to play normal nba games, not just my career too and it has the same problem. I just dont understand how I was able to play through the whole story, but not the Nba itself.

So I tried everything that I saw on the internet, reinstalling drivers, adding to antivirus 3rd party exception list, but nothing seemed to work. The only thing that might work as i have read is to reinstall the drivers to 436.48, but I tried and its not possible for me, i just get a error while trying to install those drivers.

My specs are :

i7-9750H

RTX2060

16gb ram.



Thank you for your help.

[thewin]

Get a computer

[Zeokage]

What settings are you trying to play the game on? Maybe something is being overloaded. Have you tried checking the Event Viewer?

[MAKEOUTHILL]

Originally posted by Zeokage:

What settings are you trying to play the game on? Maybe something is being overloaded. Have you tried checking the Event Viewer?

I thought about this too, so i lowered the settings from ultra to medium, and the game still closes to desktop without any error code. I checked the Event Viewer and nothing pops up, atleast nothing linked to the game itself.

[Zeokage]

I'd suggest sending in a ticket to 2K Support then.

[MAKEOUTHILL]

Yea i restarted my pc when reinstalled drivers, also tried with vsync on/off, but still the same. Will try enabling vsync in nvidia control panel tho

[secondOption]

While you're in the Nvidia control panel, try this as well (usually happens with laptop).
Manage 3D settings->preferred graphics processor: pick nvidia.
And to make sure also go to program settings tab in the same menu, Select or Add the nba 2k20 exe file, and do the preferred GPU option again.

This is what happened to me on my gaming laptop. Somehow nba 2k kept using the onboard graphic chips instead of the nvidia gpu. Even running the game through nvidia experience didn't help until I set the program settings to use nvidia manually in the nvidia panel.

Hopefully you are encountering the same problem with me, you'll know the changes works if the next time you load the game, and go to video settings the game will tell you a new/different gpu is detected.

Also.. turn v-sync on in the game... otherwise a lot of things will go wrong. 60Hz

[BoomOklahoma]

Originally posted by PROFESSIONAL HITMAN ♥♥♥♥♥♥♥♥.com:

Yea i restarted my pc when reinstalled drivers, also tried with vsync on/off, but still the same. Will try enabling vsync in nvidia control panel tho

try this : 1 step go in nba 2k21 setting make sure it is full mode, then 60hz ,then vertical sync: off, then dynamic vertical synch : on

close the game!

2 step : next u go to the nvidia 3d settings!! choise nba2k21 u must only change 2 settings

1. Mode for Low Latency u make sure it is ultra
2.Vertical Synchro make sure it to on!!!!!!


end

[MAKEOUTHILL]

Originally posted by BoomOklahoma:

Originally posted by PROFESSIONAL HITMAN ♥♥♥♥♥♥♥♥.com:

Yea i restarted my pc when reinstalled drivers, also tried with vsync on/off, but still the same. Will try enabling vsync in nvidia control panel tho

try this : 1 step go in nba 2k21 setting make sure it is full mode, then 60hz ,then vertical sync: off, then dynamic vertical synch : on

close the game!

2 step : next u go to the nvidia 3d settings!! choise nba2k21 u must only change 2 settings

1. Mode for Low Latency u make sure it is ultra
2.Vertical Synchro make sure it to on!!!!!!


end

Nope, tried everything, now it is almost impossible to get into the game, can only stay in menu for a minute, or if im lucky, i can get into a game and it exits itself after like 20 seconds. I also noticed that when the game is loading, blue circles or something like that appear in the screen, and they dissapear when the game loads if it loads lol. I guess the drivers are broken but i cant download older ones somehow.

[secondOption]

GPU set to nvidia high performance in the nvidia program setting?

[MAKEOUTHILL]

Originally posted by secondOption:

GPU set to nvidia high performance in the nvidia program setting?

yes

[secondOption]

Not sure what else I can suggest to check, I think the only one who can help you at this point is 2K support, but I doubt they would be any help since 2k21 is already out (conquer & abandon).