Crashing on Launch

[Teeny Tyna]

My game crashes as soon as I hit play from the Larian Launcher, I get a white screen for a fraction of a second before it crashes to the Crash Report window. Sometimes the game will stay up with a white screen, but will be unresponsive. I did not previously own the game, and many solutions online refer to fixes for people who did. I'll list out all the solutions I've tried, what my current specs are, and attempt to go in more detail on certain things.

• Re-installing (used RevoUninstaller last time)
  
• Verifying game files
  
• Repairing game files
  
• Using --skip-launcher in the Steam launch options
  
• Deleting Baldur's Gate folder from AppData
  
• Switching between Vulcan and DX11
  
• Updating, Reinstalling, and Downgrading my Drivers
  
• Updating Vulkan Runtime
  
• Launching after a clean boot, did the recommended steps on the Larian page and also created a new User to launch the .exe from
  
• Checking Windows for Update
  
• Launching directly from the .exe, both versions. Ran both as admin, set compatibility mode to Windows 7 and 8, disabling fullscreen optimizations, and disabling display scaling on high DPI settings.
  
• Turned settings down to minimum and then launched (through GeForce Experience)
  
• Running SFC /scannow in CMD
  
• Turning of Steam Cloud Sync
  
• Launching the game while holding Shift (to keep focus off the game)
  
• Running the .exe with Steam closed
  
• Checking Event Viewer (nothing, although some crashes from the launcher with the module ntdll.dll, it doesn't log every time and searching for leads on this is inconclusive)
  
• Re-installing on an external SSD
  
• Turning off overclocking and other settings in BIOS
  
• Put battery and NVidia 3D Settings to Performance Mode on as many settings as I could
  
• Turning off my security to allow Baldur's Gate 3 to pass through Controled folder access and Firewall
  
• Run the .NET repair tool
  
• Increased Shader Cache size in the NVidia Control Panel
  
• Increased allowed Virtual Memory for my C Drive
  
• Allowed the executable through Windows Security

CPU: Intel Core i7-8700K @ 3.70GHz
GPU: NVIDIA GeForce GTX 1060 6GB
Running on Windows 10 Home 64-bit Build 19045, I have DX12 installed, my driver version is 536.99

Many of these solutions have apparently worked for other people, so if you have the same problem, it may be a good idea to try some of these.

[アンジェル]

Originally posted by Teeny Tyna:

Crashing on Launch
My game crashes as soon as I hit play from the Larian Launcher, I get a white screen for a fraction of a second before it crashes to the Crash Report window. Sometimes the game will stay up with a white screen, but will be unresponsive. I did not previously own the game, and many solutions online refer to fixes for people who did. I'll list out all the solutions I've tried, what my current specs are, and attempt to go in more detail on certain things.

• Re-installing (used RevoUninstaller last time)
  
• Verifying game files
  
• Repairing game files
  
• Using --skip-launcher in the Steam launch options
  
• Deleting Baldur's Gate folder from AppData
  
• Switching between Vulcan and DX11
  
• Updating, Reinstalling, and Downgrading my Drivers
  
• Updating Vulkan Runtime
  
• Launching after a clean boot
  
• Checking Windows for Update
  
• Launching directly from the .exe, both versions. Ran both as admin, set compatibility mode to Windows 7 and 8, disabling fullscreen optimizations, and disabling display scaling on high DPI settings.
  
• Turned settings down to minimum and then launched (through GeForce Experience)
  
• Running SFC /scannow in CMD
  
• Turning of Steam Cloud Sync
  
• Launching the game while holding Shift (to keep focus off the game)
  
• Running the .exe with Steam closed
  
• Checking Event Viewer (nothing, although some crashes from the launcher with the module ntdll.dll, it doesn't log every time and searching for leads on this is inconclusive)
  
• Re-installing on an external SSD
  
• Turning off overclocking and other settings in BIOS
  
• Put battery and NVidia 3D Settings to Performance Mode on as many settings as I could

CPU: Intel Core i7-8700K @ 3.70GHz
GPU: NVIDIA GeForce GTX 1060 6GB
Running on Windows 10, I have DX12 installed, my driver version is 536.99

Many of these solutions have apparently worked for other people, so if you have the same problem, it may be a good idea to try some of these.

Except for the CPU we have the same hardware. More or less. I got the Intel Core i7-7700k. And you seem to have forgotten to write what version of Windows you are using.

When you wrote clean boot, you did mean it like here, right?
https://steamcommunity.com/sharedfiles/filedetails/?id=3020212758

[Nordil(Hun)]

Originally posted by Teeny Tyna:

My game crashes as soon as I hit play from the Larian Launcher, I get a white screen for a fraction of a second before it crashes to the Crash Report window. Sometimes the game will stay up with a white screen, but will be unresponsive. I did not previously own the game, and many solutions online refer to fixes for people who did. I'll list out all the solutions I've tried, what my current specs are, and attempt to go in more detail on certain things.

• Re-installing (used RevoUninstaller last time)
  
• Verifying game files
  
• Repairing game files
  
• Using --skip-launcher in the Steam launch options
  
• Deleting Baldur's Gate folder from AppData
  
• Switching between Vulcan and DX11
  
• Updating, Reinstalling, and Downgrading my Drivers
  
• Updating Vulkan Runtime
  
• Launching after a clean boot
  
• Checking Windows for Update
  
• Launching directly from the .exe, both versions. Ran both as admin, set compatibility mode to Windows 7 and 8, disabling fullscreen optimizations, and disabling display scaling on high DPI settings.
  
• Turned settings down to minimum and then launched (through GeForce Experience)
  
• Running SFC /scannow in CMD
  
• Turning of Steam Cloud Sync
  
• Launching the game while holding Shift (to keep focus off the game)
  
• Running the .exe with Steam closed
  
• Checking Event Viewer (nothing, although some crashes from the launcher with the module ntdll.dll, it doesn't log every time and searching for leads on this is inconclusive)
  
• Re-installing on an external SSD
  
• Turning off overclocking and other settings in BIOS
  
• Put battery and NVidia 3D Settings to Performance Mode on as many settings as I could

CPU: Intel Core i7-8700K @ 3.70GHz
GPU: NVIDIA GeForce GTX 1060 6GB
Running on Windows 10, I have DX12 installed, my driver version is 536.99

Many of these solutions have apparently worked for other people, so if you have the same problem, it may be a good idea to try some of these.

Which driver did you rollback to?

[Teeny Tyna]

Thanks for the quick and speedy reply.

Originally posted by アンジェル:

Except for the CPU we have the same hardware. More or less. I got the Intel Core i7-7700k. And you seem to have forgotten to write what version of Windows you are using.

The version of Windows is Windows 10, it's listed under the GPU. If you mean the specific version, it is 10.0 Build 19045.

Originally posted by アンジェル:

When you wrote clean boot, you did mean it like here, right?
https://steamcommunity.com/sharedfiles/filedetails/?id=3020212758

I did not do that at the time of writing the post, but have since tested it and it did not help. I will update the OP to reflect it.

[Teeny Tyna]

Originally posted by Nordil(Hun):

Which driver did you rollback to?

I rollbacked to version 536.67 with a Clean Install. I currently am on the latest though.

[アンジェル]

Originally posted by Teeny Tyna:

Thanks for the quick and speedy reply.

Originally posted by アンジェル:

Except for the CPU we have the same hardware. More or less. I got the Intel Core i7-7700k. And you seem to have forgotten to write what version of Windows you are using.

The version of Windows is Windows 10, it's listed under the GPU. If you mean the specific version, it is 10.0 Build 19045.

Originally posted by アンジェル:

When you wrote clean boot, you did mean it like here, right?
https://steamcommunity.com/sharedfiles/filedetails/?id=3020212758

I did not do that at the time of writing the post, but have since tested it and it did not help. I will update the OP to reflect it.

What security app are you using? I am using Kaspersky, and I can tell it to stop for 5 minutes before it auto-reactivates. Maybe you can check if your security suit has detected something unusual or try launching the game while having the suite disabled for a minute.

What I am missing is whether you use Windows 10 Home, Pro, S, etc.

When you changed your drivers for GPU, did you use DDU?

[Teeny Tyna]

Originally posted by アンジェル:

What security app are you using? I am using Kaspersky, and I can tell it to stop for 5 minutes before it auto-reactivates. Maybe you can check if your security suit has detected something unusual or try launching the game while having the suite disabled for a minute.

Just only have Windows Security, I've both let it through Controlled folder access and disabled my Firewall temporarily. I neglected to add that to the OP so I'll add that too.

[Teeny Tyna]

Originally posted by アンジェル:

What I am missing is whether you use Windows 10 Home, Pro, S, etc.

Windows 10 Home

Originally posted by アンジェル:

When you changed your drivers for GPU, did you use DDU?

I did not use DDU, however I can try that now.

[アンジェル]

Originally posted by Teeny Tyna:

Originally posted by アンジェル:

What security app are you using? I am using Kaspersky, and I can tell it to stop for 5 minutes before it auto-reactivates. Maybe you can check if your security suit has detected something unusual or try launching the game while having the suite disabled for a minute.

Just only have Windows Security, I've both let it through Controlled folder access and disabled my Firewall temporarily. I neglected to add that to the OP so I'll add that too.

Hm. I like to check your DxDiag report.
https://steamcommunity.com/sharedfiles/filedetails/?id=3018815871

And I like you to check the points I have mentioned here
https://steamcommunity.com/sharedfiles/filedetails/?id=3016159305

What I am missing is somewhat alike the experience mentioned here
https://steamcommunity.com/app/1086940/discussions/3/6045572169633448767/

So far I spot only the point regarding cloud services in your list, while shader cache/virtual memory is missing. But that will be more clear once I can have a look on the DxDiag report.

[Teeny Tyna]

Originally posted by アンジェル:

Hm. I like to check your DxDiag report.
https://steamcommunity.com/sharedfiles/filedetails/?id=3018815871

https://pastebin.com/pdEdAaBH

Originally posted by アンジェル:

And I like you to check the points I have mentioned here
https://steamcommunity.com/sharedfiles/filedetails/?id=3016159305

What I am missing is somewhat alike the experience mentioned here
https://steamcommunity.com/app/1086940/discussions/3/6045572169633448767/

So far I spot only the point regarding cloud services in your list, while shader cache/virtual memory is missing. But that will be more clear once I can have a look on the DxDiag report.

I'll go through and see what I can do while you look through the pastebin.

[アンジェル]

Originally posted by Teeny Tyna:

Originally posted by アンジェル:

Hm. I like to check your DxDiag report.
https://steamcommunity.com/sharedfiles/filedetails/?id=3018815871

https://pastebin.com/pdEdAaBH

Originally posted by アンジェル:

And I like you to check the points I have mentioned here
https://steamcommunity.com/sharedfiles/filedetails/?id=3016159305

What I am missing is somewhat alike the experience mentioned here
https://steamcommunity.com/app/1086940/discussions/3/6045572169633448767/

So far I spot only the point regarding cloud services in your list, while shader cache/virtual memory is missing. But that will be more clear once I can have a look on the DxDiag report.

I'll go through and see what I can do while you look through the pastebin.

Okey, dokey. Also, check the uncommon causes mentioned near the bottom of the guide. Some suspects might appear in the DxDiag, others do not - so I would not be able to find them, but you might.

[アンジェル]

Based on the provided DxDiag increasing the virtual memory has priority.

Your Crucial X6, you use for your android/Mac as well?

C: is awfully packed, anything there which you could move to D: to lessen the load on your main drive?

What is the exact installation path of your game at the moment?

Let me know once you used DDU and installed the latest driver again.

I would recommend to run CCleaner to identify onboard hardware which might have gotten an update. Not sure if it helps. But I would not outrule the possibility after one mentioned it worked after they updated their outdated BIOS and chipsets.

We should definitely check whether we can free up some space on C: for you, so you have more leeway there for the temporary files.

You can use CrystalDisk for a quickie health check of your storage drives while you are on it.

[Teeny Tyna]

Originally posted by アンジェル:

Based on the provided DxDiag increasing the virtual memory has priority.

I increased Virtual Memory as described in your other link.

Originally posted by アンジェル:

Your Crucial X6, you use for your android/Mac as well?

No, I have only used it on this Desktop. I bought it solely for this game, since my other SSD did not have the space for it.

Originally posted by アンジェル:

C: is awfully packed, anything there which you could move to D: to lessen the load on your main drive?

I freed up about 10GB just now, but it'd probably take much more time to get more than that.

Originally posted by アンジェル:

What is the exact installation path of your game at the moment?

"E:\SteamLibrary\steamapps\common\Baldurs Gate 3\bin\bg3_dx11.exe"

Originally posted by アンジェル:

Let me know once you used DDU and installed the latest driver again.

I would recommend to run CCleaner to identify onboard hardware which might have gotten an update. Not sure if it helps. But I would not outrule the possibility after one mentioned it worked after they updated their outdated BIOS and chipsets.

We should definitely check whether we can free up some space on C: for you, so you have more leeway there for the temporary files.

You can use CrystalDisk for a quickie health check of your storage drives while you are on it.

Will do these as soon as I can.

[アンジェル]

Originally posted by Teeny Tyna:

Originally posted by アンジェル:

Based on the provided DxDiag increasing the virtual memory has priority.

I increased Virtual Memory as described in your other link.

Originally posted by アンジェル:

Your Crucial X6, you use for your android/Mac as well?

No, I have only used it on this Desktop. I bought it solely for this game, since my other SSD did not have the space for it.

Originally posted by アンジェル:

C: is awfully packed, anything there which you could move to D: to lessen the load on your main drive?

I freed up about 10GB just now, but it'd probably take much more time to get more than that.

Originally posted by アンジェル:

What is the exact installation path of your game at the moment?

"E:\SteamLibrary\steamapps\common\Baldurs Gate 3\bin\bg3_dx11.exe"

Originally posted by アンジェル:

Let me know once you used DDU and installed the latest driver again.

I would recommend to run CCleaner to identify onboard hardware which might have gotten an update. Not sure if it helps. But I would not outrule the possibility after one mentioned it worked after they updated their outdated BIOS and chipsets.

We should definitely check whether we can free up some space on C: for you, so you have more leeway there for the temporary files.

You can use CrystalDisk for a quickie health check of your storage drives while you are on it.

Will do these as soon as I can.

Hm. I got the worry you might have paid too much for the SSD. If it was more than 60 EUD you might be better off with a refund. Otherwise it is just okay.

The reason why I asked about that is the file format, where you go with exFAT. Not exactly something Steam and Windows likes. But we can postpone that to a later time if you wish to discuss it further.

Ideal would be, considering the pagefile size, at least 90 GB. 70 GB is the lower limit. Your PC can work with almost no free space on C:, but everything which might access your temporary files can create issues that way. So apps, games, even videos.

I like you to copy

E:\SteamLibrary\steamapps\common\Baldurs Gate 3

to

D:\BG3TS

after a PC restart try again using the 2nd Windows user you have made before, launching the game from D:\BG3TS

The TS just means troubleshooting and we are just using a different name so we can differentiate it better.

Your installation on E:, and the copy on D:

Let me know the outcome. I check on this thread from time to time. So no rush either. I might soon head off, though, as it is close to midnight over here.

[Teeny Tyna]

Originally posted by アンジェル:

Hm. I got the worry you might have paid too much for the SSD. If it was more than 60 EUD you might be better off with a refund. Otherwise it is just okay.

I paid around $60 for it (~55 EUD). I bought it for the sole purpose of trying to get this game to work, so I might just refund it if I don't find any other use for it.

Originally posted by アンジェル:

Ideal would be, considering the pagefile size, at least 90 GB. 70 GB is the lower limit. Your PC can work with almost no free space on C:, but everything which might access your temporary files can create issues that way. So apps, games, even videos.

I am at 75.3 GB free (according to the File Explorer), I can probably squeeze out a few more GB but I kind of doubt that freeing more would cause it to not crash instantly. I'll come back to this though if you think it'll do the trick.

Originally posted by アンジェル:

I like you to copy

E:\SteamLibrary\steamapps\common\Baldurs Gate 3

to

D:\BG3TS

after a PC restart try again using the 2nd Windows user you have made before, launching the game from D:\BG3TS

The TS just means troubleshooting and we are just using a different name so we can differentiate it better.

Your installation on E:, and the copy on D:

Let me know the outcome. I check on this thread from time to time. So no rush either. I might soon head off, though, as it is close to midnight over here.

Done. Still crashes as before, unfortunately.

[アンジェル]

Originally posted by Teeny Tyna:

Originally posted by アンジェル:

Hm. I got the worry you might have paid too much for the SSD. If it was more than 60 EUD you might be better off with a refund. Otherwise it is just okay.

I paid around $60 for it (~55 EUD). I bought it for the sole purpose of trying to get this game to work, so I might just refund it if I don't find any other use for it.

Originally posted by アンジェル:

Ideal would be, considering the pagefile size, at least 90 GB. 70 GB is the lower limit. Your PC can work with almost no free space on C:, but everything which might access your temporary files can create issues that way. So apps, games, even videos.

I am at 75.3 GB free (according to the File Explorer), I can probably squeeze out a few more GB but I kind of doubt that freeing more would cause it to not crash instantly. I'll come back to this though if you think it'll do the trick.

Originally posted by アンジェル:

I like you to copy

E:\SteamLibrary\steamapps\common\Baldurs Gate 3

to

D:\BG3TS

after a PC restart try again using the 2nd Windows user you have made before, launching the game from D:\BG3TS

The TS just means troubleshooting and we are just using a different name so we can differentiate it better.

Your installation on E:, and the copy on D:

Let me know the outcome. I check on this thread from time to time. So no rush either. I might soon head off, though, as it is close to midnight over here.

Done. Still crashes as before, unfortunately.

What about the shader cache size?

Last approach would be using the debug profile, as described here with an official download
https://larian.com/support/faqs/crashing-upon-startup-pc_59

I can guarantee you that the game works perfectly fine for me, and the differences are the CPU, the Windows version, the storage and I have 50% more RAM. Nonetheless with the setup you have it is supposed to work.

Did you also used the .NET repair tool and DirectX reinstall and Visual C stuff as mentioned in the essentials guide? No suspects found from the uncommon issues list?