Unable to Continue game after crash when entering Act 2

[Underdog]

Had 0 issues in act 1, as soon as I took the elevator to act 2 though the game crashed. Ever since then I've been having constant issues with the game crashing every time I try to load any save after the elevator crash.

I've got my saves to load a few times since this originally happened by wiping out app data folders and reinstalling. I had everything working perfect last night, played for a few hours and saved my game then called it a night.

Tried loading my game again after work just now and it's back to crashing every time I load. It honestly seems like there's some corrupted data related to that first crash somewhere that I can clear out and get things working again but it comes back after saving the game.

I decided to take a look at the crash dump file and found this very interesting. If anyone else has had a similar issue and found a fix please let me know. I'm over 50hrs on my current character and would hate to have to ditch it because of this.

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_bg3.exe!Unknown

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff7d7b9a801 (bg3+0x00000000036aa801)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

I don't think it's anything with my PC itself as I said I was able to play Act 1 with 0 issues and have had no issues with any other games. Specs are as follows though.

Ryzen 7 5800
Radeon RX 6800xt (latest drivers)
32GB RAM (0 issues with memory troubleshooting tool via windows)

[アンジェル]

Originally posted by Underdog:

Unable to Continue game after crash when entering Act 2
Had 0 issues in act 1, as soon as I took the elevator to act 2 though the game crashed. Ever since then I've been having constant issues with the game crashing every time I try to load any save after the elevator crash.

I've got my saves to load a few times since this originally happened by wiping out app data folders and reinstalling. I had everything working perfect last night, played for a few hours and saved my game then called it a night.

Tried loading my game again after work just now and it's back to crashing every time I load. It honestly seems like there's some corrupted data related to that first crash somewhere that I can clear out and get things working again but it comes back after saving the game.

I decided to take a look at the crash dump file and found this very interesting. If anyone else has had a similar issue and found a fix please let me know. I'm over 50hrs on my current character and would hate to have to ditch it because of this.

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_bg3.exe!Unknown

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff7d7b9a801 (bg3+0x00000000036aa801)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

I don't think it's anything with my PC itself as I said I was able to play Act 1 with 0 issues and have had no issues with any other games. Specs are as follows though.

Ryzen 7 5800
Radeon RX 6800xt (latest drivers)
32GB RAM (0 issues with memory troubleshooting tool via windows)

If you are right, and there is corrupted data, this might help
https://steamcommunity.com/sharedfiles/filedetails/?id=3018203217

For the point where it crashed repeatedly, try to adjust your game to windowed mode, and cap the FPS to 30, just to pass that hurdle. Depending on the outcome we can see what else to do afterwards.

See here prepare your graphics card
https://steamcommunity.com/sharedfiles/filedetails/?id=3016159305

[ralliart2004]

Originally posted by アンジェル:

Originally posted by Underdog:

Unable to Continue game after crash when entering Act 2
Had 0 issues in act 1, as soon as I took the elevator to act 2 though the game crashed. Ever since then I've been having constant issues with the game crashing every time I try to load any save after the elevator crash.

I've got my saves to load a few times since this originally happened by wiping out app data folders and reinstalling. I had everything working perfect last night, played for a few hours and saved my game then called it a night.

Tried loading my game again after work just now and it's back to crashing every time I load. It honestly seems like there's some corrupted data related to that first crash somewhere that I can clear out and get things working again but it comes back after saving the game.

I decided to take a look at the crash dump file and found this very interesting. If anyone else has had a similar issue and found a fix please let me know. I'm over 50hrs on my current character and would hate to have to ditch it because of this.

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_bg3.exe!Unknown

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff7d7b9a801 (bg3+0x00000000036aa801)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

I don't think it's anything with my PC itself as I said I was able to play Act 1 with 0 issues and have had no issues with any other games. Specs are as follows though.

Ryzen 7 5800
Radeon RX 6800xt (latest drivers)
32GB RAM (0 issues with memory troubleshooting tool via windows)

If you are right, and there is corrupted data, this might help
https://steamcommunity.com/sharedfiles/filedetails/?id=3018203217

For the point where it crashed repeatedly, try to adjust your game to windowed mode, and cap the FPS to 30, just to pass that hurdle. Depending on the outcome we can see what else to do afterwards.

See here prepare your graphics card
https://steamcommunity.com/sharedfiles/filedetails/?id=3016159305

I ran through this whole thing and still getting the same crash.

[Nordil(Hun)]

By any chance are you using Vulkan to run the game?

[Nordil(Hun)]

アンジェル:
btw, do you know if there is a search function for Larian's forum, when you do not have an account? As in trying to search anonymously? Cuz it seems there is not.
(Their techincal and gameplay is over 17K posts now.D)

[Forlorn]

I'm having similar issues, game in Act 2 CTD's when I try loading a save. It was working fine and then suddenly when I tried to load a game it CTD and keeps crashing anytime I try to load a save, no matter how old. I am not sure if save files are corrupted or if it is a problem with steam cloud. I tried to play with offline mode and disabling all MP, but still I got same result of CTD. Any ideas on how to handle problematic saves?

[=DRK=LordGMLP]

Gosh I'm having this exact same issue as yours Underdog. Same exact error found in the DMP files to (using WinDbg to analyse .dmp files). Also in Act 2, more specifically the Shadow-cursed lands region. Not a single save in that region worked. Larian needs to look into this. I seriously think they opened the can of worms with the botched and then redeployed Hotfix 4.

[アンジェル]

Originally posted by Nordil(Hun):

アンジェル:
btw, do you know if there is a search function for Larian's forum, when you do not have an account? As in trying to search anonymously? Cuz it seems there is not.
(Their techincal and gameplay is over 17K posts now.D)

I just use Google search for their forums...

Originally posted by =DRK=LordGMLP:

Gosh I'm having this exact same issue as yours Underdog. Same exact error found in the DMP files to (using WinDbg to analyse .dmp files). Also in Act 2, more specifically the Shadow-cursed lands region. Not a single save in that region worked. Larian needs to look into this. I seriously think they opened the can of worms with the botched and then redeployed Hotfix 4.

Depends on the savegame. I am currently looking onto a new lead, but by tomorrow things should be already resolved, so I do not know if it is worth it.

[Nordil(Hun)]

Originally posted by アンジェル:

Originally posted by Nordil(Hun):

アンジェル:
btw, do you know if there is a search function for Larian's forum, when you do not have an account? As in trying to search anonymously? Cuz it seems there is not.
(Their techincal and gameplay is over 17K posts now.D)

I just use Google search for their forums...

Originally posted by =DRK=LordGMLP:

Gosh I'm having this exact same issue as yours Underdog. Same exact error found in the DMP files to (using WinDbg to analyse .dmp files). Also in Act 2, more specifically the Shadow-cursed lands region. Not a single save in that region worked. Larian needs to look into this. I seriously think they opened the can of worms with the botched and then redeployed Hotfix 4.

Depends on the savegame. I am currently looking onto a new lead, but by tomorrow things should be already resolved, so I do not know if it is worth it.

Yeah i dont use google:) Unless necessary, but even so larian forum's search is behind account wall it seems.

Hm new investigation i reckon:) Well i got rewarded by being too active in this discussion with a 24 hour ban from steam, noticed when i wanted to reply to someone to fix a gameplay issue:P

[Forlorn]

I fixed my problems by playing offline with directX instead of vulcan. Vulcan unstable

[OhWormMan]

I'm having this issue currently with DirectX, was there ever a solution?

[semicolin28]

lowering my graphics to low and making the res 1080p instead of 4k fixed it for me, then i changed it back. Closed google chrome too to free up ram

[SmokeJense88]

im at the end of act 2 in moonrise just after clearing out the base, cannot save without it crashing, tried in turn based, out of turn based, tried to make a new save file, nothing works, game broken.

[SmokeJense88]

Originally posted by semicolin28:

lowering my graphics to low and making the res 1080p instead of 4k fixed it for me, then i changed it back. Closed google chrome too to free up ram

i have 32 gigs of ram and its crashing no matter what i do.

[SmokeJense88]

Originally posted by Nordil(Hun):

By any chance are you using Vulkan to run the game?

im using directx

[JU4NP1X]

I have the same problem here.

1. My saves got corrupted.
2. The .dmp file shows me the error:
# This dump file has an exception of interest stored in it.
# The stored exception information can be accessed via .ecxr.
# (16d4.2e78): Access violation - code c0000005 (first/second chance not available)

If i run !analyze -v, the log show me this:
# EXCEPTION_RECORD: (.exr -1)
# ExceptionAddress: 00007ff65db942e9 (bg3!AK::ReadBytesSkip::Count+0x00000000007080f9)
# ExceptionCode: c0000005 (Access violation)
# ExceptionFlags: 00000000
# NumberParameters: 2
# Parameter[0]: 0000000000000000
# Parameter[1]: 000001681d9782c0
# Attempt to read from address 000001681d9782c0

# PROCESS_NAME: bg3.exe

# READ_ADDRESS: 000001681d9782c0

# ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace referencia a la memoria en 0x%p. La memoria no se pudo %s.

# EXCEPTION_CODE_STR: c0000005

# EXCEPTION_PARAMETER1: 0000000000000000

# EXCEPTION_PARAMETER2: 000001681d9782c0

# STACK_TEXT:
# 00000071`ba4ff590 00007ff6`5c48d67e : 00000071`ba4ff720 000001e8`00346080 000001e8`1d5fb040 000001e8`02832140 : bg3!AK::ReadBytesSkip::Count+0x7080f9
# 00000071`ba4ff5c0 00007ff6`5ab93f8c : 000001e8`028321b8 00000023`015a34ab 000001e8`8eac0030 000001e8`028e17a0 : bg3!AK::WriteBytesCount::SetCount+0x4298e
# 00000071`ba4ff5f0 00007ff6`5aa117d8 : 000001e8`00272cc0 000001e8`00272cc0 000001e8`02832140 000001e8`028321f8 : bg3!AK::Monitor::PostString+0x18324c
# 00000071`ba4ff620 00007ff6`5dc9aa29 : 000001e8`004325e8 000001e8`000f1d18 000001e8`000f1d18 000001e8`000f1d18 : bg3!AK::Monitor::PostString+0xa98
# 00000071`ba4ff790 00007ff6`5dc9a804 : 000001e8`028bc880 000001e8`00432560 000001e8`028bc880 000001e8`0277c908 : bg3!AK::ReadBytesSkip::Count+0x80e839
# 00000071`ba4ff800 00007ffe`3f9b257d : 00000000`00002e78 00000000`00000000 00000000`00000000 00000000`00000000 : bg3!AK::ReadBytesSkip::Count+0x80e614
# 00000071`ba4ff830 00007ffe`40beaa58 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
# 00000071`ba4ff860 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28


# SYMBOL_NAME: bg3+7080f9

# MODULE_NAME: bg3

# IMAGE_NAME: bg3.exe

# STACK_COMMAND: ~28s; .ecxr ; kb

# FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_bg3.exe!Unknown

# OS_VERSION: 10.0.22621.1

# BUILDLAB_STR: ni_release

# OSPLATFORM_TYPE: x64

# OSNAME: Windows 10

# IMAGE_VERSION: 4.42.51.417

I have:
32 GiB of RAM DDR4
Ryzen 7 5800X
RX 7900 XTX
Corsair RM1000e
Aorus Pro AX B500i v1.0