Bg3 Crashing Mid/end of cutscenes

[Smiley900]

So I am still very early on in my play through and I have been having major problems with my game crashing during or after certain cut scenes end. The first is the cutscene where the skeletons show up before you meet withers and the second is when I Try to confront The Druid lady about the Letter, the three rats show up, transform and then it crashes. The crash is always the same, My screen disconnects from the computer and then my Fan goes crazy. I have changed my driver to a previous version to fix the 1st crash but it does not work for the second. any tips or fixes?

Edit: Upgraded my computer, Fixed all problems! Most of my stuff was just old

[juliejayne]

What are the specs of your PC/Mac/Console. It sounds as if you have an issue with insufficient RAM.

[Smiley900]

Originally posted by juliejayne:

What are the specs of your PC/Mac/Console. It sounds as if you have an issue with insufficient RAM.

Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
16.0 GB. My Pc is kinda old but can run mostly anything

[Nordil(Hun)]

Originally posted by Smiley900:

Originally posted by juliejayne:

What are the specs of your PC/Mac/Console. It sounds as if you have an issue with insufficient RAM.

Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
16.0 GB. My Pc is kinda old but can run mostly anything

GPU is not mentioned which might be the most important one.

Also is it crash to the desktop or crash as in the whole PC, so restarts/shuts down?

[juliejayne]

GPU, not mentioned, and SSD and/or other storage. How big, and how much is free.

You have 6 cores but 8th Gen, My own system is 4 cores but 9th gen, so the difference between the 2 should not be dramatic. I have had to treat my system carefully, giving it extra Virtual Ram to use and plenty of SSD space.

[Nordil(Hun)]

Originally posted by juliejayne:

GPU, not mentioned, and SSD and/or other storage. How big, and how much is free.

You have 6 cores but 8th Gen, My own system is 4 cores but 9th gen, so the difference between the 2 should not be dramatic. I have had to treat my system carefully, giving it extra Virtual Ram to use and plenty of SSD space.

ah yes, i always forget that most folks do not know that leave at least as much space on your sys drive as how much windows occupies:P But preferably add 10% to that:)
And if possible install on system drive things that are good to have there. Developer tools, circuit planners and the like:P

[Smiley900]

Originally posted by juliejayne:

GPU, not mentioned, and SSD and/or other storage. How big, and how much is free.

You have 6 cores but 8th Gen, My own system is 4 cores but 9th gen, so the difference between the 2 should not be dramatic. I have had to treat my system carefully, giving it extra Virtual Ram to use and plenty of SSD space.

I have 12 GB of GPU and I have a HD and SSD both 1.8 TB. Tthe hard drive is the main one but I have the game saved on the ssd

[juliejayne]

But what is the GPU. Make and model. E.G. Mine is a GTX 1650 Super
HD and SSD both 18TB each? Or together? How much free space on the HD? on the SSD?
The game is saved on the SSD? Are you playing from the SSD? Is it Nvme or SATA or external?
All of these things matter, if you want to identify what is causing your crashes.

[Smiley900]

Originally posted by juliejayne:

But what is the GPU. Make and model. E.G. Mine is a GTX 1650 Super
HD and SSD both 18TB each? Or together? How much free space on the HD? on the SSD?
The game is saved on the SSD? Are you playing from the SSD? Is it Nvme or SATA or external?
All of these things matter, if you want to identify what is causing your crashes.

Sorry I am pretty new to checking specs. Yes each drive is 1.8tb each. The SSD is a Nvme, and the game is saved on the SSD. THe SSD has 1.1 TB free while the HD has 1.67 TB. The GPU is a Radeon RX 580 Series.

[Nordil(Hun)]

Originally posted by Smiley900:

Originally posted by juliejayne:

But what is the GPU. Make and model. E.G. Mine is a GTX 1650 Super
HD and SSD both 18TB each? Or together? How much free space on the HD? on the SSD?
The game is saved on the SSD? Are you playing from the SSD? Is it Nvme or SATA or external?
All of these things matter, if you want to identify what is causing your crashes.

Sorry I am pretty new to checking specs. Yes each drive is 1.8tb each. The SSD is a Nvme, and the game is saved on the SSD. THe SSD has 1.1 TB free while the HD has 1.67 TB. The GPU is a Radeon RX 580 Series.

Okay the final question you did not answer to is if is just a crash to desktop or it is a crash where the computer restarts itself.
An RX 580 is actually a quite older model, it is sufficient to run the game, however if certain settings allow the overclocking of the GPU, i am guessing you are experiencing the GPU overheating and that is why the game crashes.
Did you allow adrenaline to automatically set things for BG3?
What graphical settings are you playing on?

[Smiley900]

Originally posted by Nordil(Hun):

Originally posted by Smiley900:

Sorry I am pretty new to checking specs. Yes each drive is 1.8tb each. The SSD is a Nvme, and the game is saved on the SSD. THe SSD has 1.1 TB free while the HD has 1.67 TB. The GPU is a Radeon RX 580 Series.

Okay the final question you did not answer to is if is just a crash to desktop or it is a crash where the computer restarts itself.
An RX 580 is actually a quite older model, it is sufficient to run the game, however if certain settings allow the overclocking of the GPU, i am guessing you are experiencing the GPU overheating and that is why the game crashes.
Did you allow adrenaline to automatically set things for BG3?
What graphical settings are you playing on?

The crash is that my Monitor disconnects from my computer while it is still running and The fan turns on like crazy. My PC is on but I can not connect the monitor back in any way, i cant even hear the game while it does this. All my settings are on high yet I never Overclock my PC in any regard. . When I let it auto detect what graphics settings I use it puts it on ultra. I never touched adrenaline itself but I used it to update my drivers, not change any settings. If the GPU is overheating, wouldn't it be happening most of the time instead of the exact same points in these mini cutscenes?

[Nordil(Hun)]

Originally posted by Smiley900:

Originally posted by Nordil(Hun):

Okay the final question you did not answer to is if is just a crash to desktop or it is a crash where the computer restarts itself.
An RX 580 is actually a quite older model, it is sufficient to run the game, however if certain settings allow the overclocking of the GPU, i am guessing you are experiencing the GPU overheating and that is why the game crashes.
Did you allow adrenaline to automatically set things for BG3?
What graphical settings are you playing on?

The crash is that my Monitor disconnects from my computer while it is still running and The fan turns on like crazy. My PC is on but I can not connect the monitor back in any way, i cant even hear the game while it does this. All my settings are on high yet I never Overclock my PC in any regard. . When I let it auto detect what graphics settings I use it puts it on ultra. I never touched adrenaline itself but I used it to update my drivers, not change any settings. If the GPU is overheating, wouldn't it be happening most of the time instead of the exact same points in these mini cutscenes?

To answer your question no.
Overheating is a bit of a loose term. For instance i have a 6750 XT AMD card. If i play WOTR and allow overclocking it will work for hours usually. However it can just as well shut off after launch when i am at a certain part where it is more demanding for the GPU, or i can play for hours until it steadily develops to degree where it is unsafe and shuts down.
In the first case it can shut off like 2 minutes after i load the save, in the second i can play for 2-3-4 hours before it shuts.

So if it disconnects your monitor then it seems to be a corrupted/flawed driver issue.
However other options are on the table, try to reinstall the gpu driver, if it still persists pots a dxdiag on the forum.
(Or try to contact Larian)

[Why are you RUNNIN!]

The same thing is happening to me, new AMD processor and RTX3090, I experience a crash right in the middle of a cutscene. The pc appears to be running but nothing comes out into the display, so I alwyas do a force-reboot.