I have tried everything please help // Launch Crash

[+RoV+]

edit:

Got a fix for crash at launch.

Problem was created by Process Lasso. Just set your game to all cores (standard config) and it should be alright.

Now I'm getting crashes in gameplay.

I'm on Act III. It's happening with DirectX and Vulkan.
Looks like occurs randomly, trading, on camp, or exploring the city.

I've already tried disabling Antivirus, OneDrive, closing Discord, NVIDIA Broadcast. Will update if I find anything useful, please post in you have any ideas. Right now I'm trying what Larian recommends.

------------------------------------------------

At this point, I'm desperate.

Around 3 months ago, the DirectX launcher started to fail. The game launched, no audio. Close it, crash at launch, verify files, launch it, no audio. Verify files, crash. Many combinations of this happened, and couldn't find the problem. Eventually I settled for Vulcan, and that worked fine.

A week ago, also Vulkan launcher started failing:
Launch, no audio, close, launch it again, crash, verify files, crash. It doesn't even open now. I restart the PC, launches, no audio, close it, launch crash, verify files, launch crash, repeat. Can't open it until restart, with still no audio.

What I've tried:

Clean driver reinstall, using DDU software.
Clean settings on NVIDIA Control Panel.
Select preferable audio output for game.
Disable exclusive audio control box on audio settings.
Disable all enhancements on audio settings.
Update BIOS
Tone down CPU overclock
Launch with administrator power (launcher and game, dx version and vulkan)
Launch without launcher, dirrectly from folder.
Disable full screen optimizations on exe propertioes (dx and vulkan versions)
Clean cache of the game
Clean cache of Windows
Disable NVIDIA and Steam overlays
Uninstall and completely download game from scratch.
Pause antivirus.

I looked at Event viewer from Windows, and found that the error has something to do with the program ucrtbase.dll. I'm gonna copy the issue it says:

I don't know what to do, I work all week, and just want to play my favorite game right now on the weekends and end up wasting hours troubleshooting. I'm not ignorant on fixing problems with software, but this has gone completely over me.

//

Nombre de la aplicación con errores: bg3.exe, versión: 4.42.16.792, marca de tiempo: 0x6579d15a
Nombre del módulo con errores: ucrtbase.dll, versión: 10.0.19041.3636, marca de tiempo: 0x81cf5d89
Código de excepción: 0xc0000409
Desplazamiento de errores: 0x000000000007286e
Identificador del proceso con errores: 0x4910
Hora de inicio de la aplicación con errores: 0x01da3220c6e994f6
Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Steam\steamapps\common\Baldurs Gate 3\bin\bg3.exe
Ruta de acceso del módulo con errores: C:\Windows\System32\ucrtbase.dll
Identificador del informe: 602c8963-3326-41f3-8190-71f6f40fde2e
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2023-12-19T02:12:14.3825619Z

EventRecordID 246365

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer DESKTOP-Q0FFCMG

Security


- EventData

bg3.exe
4.42.16.792
6579d15a
ucrtbase.dll
10.0.19041.3636
81cf5d89
c0000409
000000000007286e
4910
01da3220c6e994f6
C:\Program Files (x86)\Steam\steamapps\common\Baldurs Gate 3\bin\bg3.exe
C:\Windows\System32\ucrtbase.dll
602c8963-3326-41f3-8190-71f6f40fde2e

//

[Anima Mundi]

It seems you've tried a great deal of troubleshooting.
There is one last resort however that you haven't, which is reinstalling OS.
If we assume the issue is a corrupt ucrtbase (which is just a component of visual C), and something that can actually cause issues in a lot of games and other applications, the only solution would be to have the right version non-corrupted ucrtbase.dll.

You could try windows own repair installation, that way you avoid completely resetting your system and can keep your settings, user profiles, etc.
https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085

I can't tell if it will solve the issue, but seeing as you exhausted most options, you could try now to address a possible issue with the system file.

On a last note (i don't know if you did it, you didn't specify), i would also try first to clear steam cache and the Larian level cache. Just delete everything in the LArian system folder in %AppData%, after backing up your save files. This can solve a lot of game related issues, before any more troublesome measures are taken

[Anima Mundi]

Oops my apologies it seems you did mention you tried "Clean cache of the game"

[+RoV+]

Originally posted by Anima Mundi:

You could try windows own repair installation, that way you avoid completely resetting your system and can keep your settings, user profiles, etc.
https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085

Ty for your answer man. Tried that today, but didin't work. Event visor keeps saying there's a problem with ucrtbase.dll .

[+RoV+]

For more context. When I use the launcher to send the report, something fails too.

1 crash report(s) found
Generating the dxdiag report
1/1 - Sending report.
1/1 - Failure
Operation completed

[Anima Mundi]

Originally posted by +RoV+:

For more context. When I use the launcher to send the report, something fails too.

1 crash report(s) found
Generating the dxdiag report
1/1 - Sending report.
1/1 - Failure
Operation completed

No idea why it shows failure on crash reporter too.
But you can use the official Support ticket form instead of the crash reporter here:
https://larian.com/support/faqs/how-to-submit-a-bug-report_85


Edit: You can also try posting this issue on the official Larian Forums, if no one over here can help you:
https://forums.larian.com/ubbthreads.php?ubb=cfrm&c=20

[アンジェル]

Originally posted by +RoV+:

I have tried everything please help // Launch Crash
At this point, I'm desperate.

Around 3 months ago, the DirectX launcher started to fail. The game launched, no audio. Close it, crash at launch, verify files, launch it, no audio. Verify files, crash. Many combinations of this happened, and couldn't find the problem. Eventually I settled for Vulcan, and that worked fine.

A week ago, also Vulkan launcher started failing:
Launch, no audio, close, launch it again, crash, verify files, crash. It doesn't even open now. I restart the PC, launches, no audio, close it, launch crash, verify files, launch crash, repeat. Can't open it until restart, with still no audio.

What I've tried:

Clean driver reinstall, using DDU software.
Clean settings on NVIDIA Control Panel.
Select preferable audio output for game.
Disable exclusive audio control box on audio settings.
Disable all enhancements on audio settings.
Update BIOS
Tone down CPU overclock
Launch with administrator power (launcher and game, dx version and vulkan)
Launch without launcher, dirrectly from folder.
Disable full screen optimizations on exe propertioes (dx and vulkan versions)
Clean cache of the game
Clean cache of Windows
Disable NVIDIA and Steam overlays
Uninstall and completely download game from scratch.
Pause antivirus.

I looked at Event viewer from Windows, and found that the error has something to do with the program ucrtbase.dll. I'm gonna copy the issue it says:

I don't know what to do, I work all week, and just want to play my favorite game right now on the weekends and end up wasting hours troubleshooting. I'm not ignorant on fixing problems with software, but this has gone completely over me.

//

Nombre de la aplicación con errores: bg3.exe, versión: 4.42.16.792, marca de tiempo: 0x6579d15a
Nombre del módulo con errores: ucrtbase.dll, versión: 10.0.19041.3636, marca de tiempo: 0x81cf5d89
Código de excepción: 0xc0000409
Desplazamiento de errores: 0x000000000007286e
Identificador del proceso con errores: 0x4910
Hora de inicio de la aplicación con errores: 0x01da3220c6e994f6
Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Steam\steamapps\common\Baldurs Gate 3\bin\bg3.exe
Ruta de acceso del módulo con errores: C:\Windows\System32\ucrtbase.dll
Identificador del informe: 602c8963-3326-41f3-8190-71f6f40fde2e
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2023-12-19T02:12:14.3825619Z

EventRecordID 246365

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer DESKTOP-Q0FFCMG

Security


- EventData

bg3.exe
4.42.16.792
6579d15a
ucrtbase.dll
10.0.19041.3636
81cf5d89
c0000409
000000000007286e
4910
01da3220c6e994f6
C:\Program Files (x86)\Steam\steamapps\common\Baldurs Gate 3\bin\bg3.exe
C:\Windows\System32\ucrtbase.dll
602c8963-3326-41f3-8190-71f6f40fde2e

//

Exit Steam properly then try launching the game directly via executable, not as administrator but in Windows 8 compatibility mode.

[+RoV+]

Originally posted by アンジェル:

Exit Steam properly then try launching the game directly via executable, not as administrator but in Windows 8 compatibility mode.

Thanks for the help, but didin't work.

------------------- SOLUTION HERE SOLVED SOLVED SOLVED ----------------------------

Process Lasso was creating the problem. I run a i9-12900K and usually disable the E-Cores using this software.

Selected all cores back again, and it worked. Now I'm happy.

[アンジェル]

Originally posted by +RoV+:

Originally posted by アンジェル:

Exit Steam properly then try launching the game directly via executable, not as administrator but in Windows 8 compatibility mode.

Thanks for the help, but didin't work.

------------------- SOLUTION HERE SOLVED SOLVED SOLVED ----------------------------

Process Lasso was creating the problem. I run a i9-12900K and usually disable the E-Cores using this software.

Selected all cores back again, and it worked. Now I'm happy.

So it is one of the usual suspects again, huh? These threads make less and less sense. Not this one specifically, but generally speaking. Thanks for sharing.

[Khane]

It's honestly getting ridiculous how much this game crashes, since the latest nvidia driver trying to run the game in dx11 crashes literally every 5 minutes, running in vulkan works a little better but still crashes multiple times/hour, tried a clean game install with no mods but makes no difference. Ryzen 9-7900x with a 4070 Ti and this is the only game I have any issues with.

[アンジェル]

Originally posted by Khane:

It's honestly getting ridiculous how much this game crashes, since the latest nvidia driver trying to run the game in dx11 crashes literally every 5 minutes, running in vulkan works a little better but still crashes multiple times/hour, tried a clean game install with no mods but makes no difference. Ryzen 9-7900x with a 4070 Ti and this is the only game I have any issues with.

Look. Threadstarter +RoV+ did a very good job here. They not only shared essential information to their problem which was helpful in the attempt to assist them, they also provide information about how they resolved it.

You should not hijack their thread for your personal issue. Instead use their example as a role model how to create your own thread and request assistance. What you wrote is too general and not helpful at all in comparison to what they wrote.

You could create a new thread with your DxDiag report, or look out for the usual suspects like Porject Lasso as +RoV+ described. That will sure do more to help you, And if that helped you, make sure to thank +RoV+ properly for sharing their solution.

[+RoV+]

Well, now I'm getting in-game crashes. I'm on Act III and they seem random.

I've been getting them going into portals, exploring, trading, or on camp.

What I've tried:

Close One Drive
Close Discord
Disable Antivirus
Verify files
Close NVIDIA broadcast.

I'll be trying more recommendations from Larian in this link and update. Not today though.

https://larian.com/support/faqs/crashes-during-gameplay-pc_61

[アンジェル]

Originally posted by +RoV+:

Well, now I'm getting in-game crashes. I'm on Act III and they seem random.

I've been getting them going into portals, exploring, trading, or on camp.

What I've tried:

Close One Drive
Close Discord
Disable Antivirus
Verify files
Close NVIDIA broadcast.

I'll be trying more recommendations from Larian in this link and update. Not today though.

https://larian.com/support/faqs/crashes-during-gameplay-pc_61

Did you also try the anti-memory-leak tool for that?
https://steamcommunity.com/sharedfiles/filedetails/?id=3031161135