Game not launching after possible Windows update.

[Vere]

I recently bought a new computer ( this one [starforgesystems.com]) as my old one was super outdated and barebones. When I first downloaded BG3 about a week ago, I had the small problem of the game not launching. I did the check and uncheck "run as admin" thing (although it wasn't checked in the first place) and got the game running. Been playing for a week.

Then I stop playing on Monday cause I didn't have time to, and after coming home from a busy day on Tuesday, I find my computer has restarted, likely due to some kind of update, and now BG3 won't launch again. I redownloaded steam, redownloaded BG3, verified all files, did the admin check thing again, and nothing. As soon as I click play on the launcher, I get a black or white screen and the game crashes. When the game was first crashing, the Launcher would submit a crash report, but now that doesn't even show up.

When I saw my computer had restarted, I was also having this crashing issue, however I was also having a Windows "user profile not found" issue, which I've never seen before. I ended up restoring my system back to a few days before, and that seemed to work.

BG3 won't close on steam, I have to force close steam. And the game won't go away from my screen either, I have to sign out of my computer for it to go away.

I've spent hours trying to fix this and I assume the user profile and BG3 crashing are related but I legitimately have no idea how this happened in the first place. I still have my saves so hopefully those still work in the future but I just don't know what else to do to get this game to work again.

I did have issues with Steam a few days before with the cloud not syncing, so I have that unchecked as well. Also have gone in to task manager to make sure processes are working.

I also got a popup before uninstalling the game last night saying I didn't have dotnet runtime 6.0.18 installed? Which I'm not sure I ever did have but I downloaded sdk 6.0.415 anyway (runtime versions would not install). edit: I do have runtime 6.0.11 installed already.

[アンジェル]

Originally posted by Vere:

Game not launching after possible Windows update.
I recently bought a new computer ( this one [starforgesystems.com]) as my old one was super outdated and barebones. When I first downloaded BG3 about a week ago, I had the small problem of the game not launching. I did the check and uncheck "run as admin" thing (although it wasn't checked in the first place) and got the game running. Been playing for a week.

Then I stop playing on Monday cause I didn't have time to, and after coming home from a busy day on Tuesday, I find my computer has restarted, likely due to some kind of update, and now BG3 won't launch again. I redownloaded steam, redownloaded BG3, verified all files, did the admin check thing again, and nothing. As soon as I click play on the launcher, I get a black or white screen and the game crashes. When the game was first crashing, the Launcher would submit a crash report, but now that doesn't even show up.

When I saw my computer had restarted, I was also having this crashing issue, however I was also having a Windows "user profile not found" issue, which I've never seen before. I ended up restoring my system back to a few days before, and that seemed to work.

BG3 won't close on steam, I have to force close steam. And the game won't go away from my screen either, I have to sign out of my computer for it to go away.

I've spent hours trying to fix this and I assume the user profile and BG3 crashing are related but I legitimately have no idea how this happened in the first place. I still have my saves so hopefully those still work in the future but I just don't know what else to do to get this game to work again.

I did have issues with Steam a few days before with the cloud not syncing, so I have that unchecked as well. Also have gone in to task manager to make sure processes are working.

I also got a popup before uninstalling the game last night saying I didn't have dotnet runtime 6.0.18 installed? Which I'm not sure I ever did have but I downloaded sdk 6.0.415 anyway (runtime versions would not install). edit: I do have runtime 6.0.11 installed already.

I am a little surprised that you got anything at all from a company which looks so shady sketchy from their website. Not only does it seem overpriced, but also the setup... ugh... Personally I recommend a refund if you could.

Based on what you wrote there are so many possible causes for issues, your Windows setup seems to need a total overhaul, settingswise.

What security app are you using?

[Vere]

Originally posted by アンジェル:

Originally posted by Vere:

Game not launching after possible Windows update.
I recently bought a new computer ( this one [starforgesystems.com]) as my old one was super outdated and barebones. When I first downloaded BG3 about a week ago, I had the small problem of the game not launching. I did the check and uncheck "run as admin" thing (although it wasn't checked in the first place) and got the game running. Been playing for a week.

Then I stop playing on Monday cause I didn't have time to, and after coming home from a busy day on Tuesday, I find my computer has restarted, likely due to some kind of update, and now BG3 won't launch again. I redownloaded steam, redownloaded BG3, verified all files, did the admin check thing again, and nothing. As soon as I click play on the launcher, I get a black or white screen and the game crashes. When the game was first crashing, the Launcher would submit a crash report, but now that doesn't even show up.

When I saw my computer had restarted, I was also having this crashing issue, however I was also having a Windows "user profile not found" issue, which I've never seen before. I ended up restoring my system back to a few days before, and that seemed to work.

BG3 won't close on steam, I have to force close steam. And the game won't go away from my screen either, I have to sign out of my computer for it to go away.

I've spent hours trying to fix this and I assume the user profile and BG3 crashing are related but I legitimately have no idea how this happened in the first place. I still have my saves so hopefully those still work in the future but I just don't know what else to do to get this game to work again.

I did have issues with Steam a few days before with the cloud not syncing, so I have that unchecked as well. Also have gone in to task manager to make sure processes are working.

I also got a popup before uninstalling the game last night saying I didn't have dotnet runtime 6.0.18 installed? Which I'm not sure I ever did have but I downloaded sdk 6.0.415 anyway (runtime versions would not install). edit: I do have runtime 6.0.11 installed already.

I am a little surprised that you got anything at all from a company which looks so shady sketchy from their website. Not only does it seem overpriced, but also the setup... ugh... Personally I recommend a refund if you could.

Based on what you wrote there are so many possible causes for issues, your Windows setup seems to need a total overhaul, settingswise.

What security app are you using?

Is it really that bad? My friend found them and I wanted pre-built out of convenience since I can't trust myself to build one correctly. Figured it was okay compared to similarly priced ones from Best Buy. There is a 2 year warranty at the very least.

I have Norton.

[アンジェル]

Originally posted by Vere:

Originally posted by アンジェル:

I am a little surprised that you got anything at all from a company which looks so shady sketchy from their website. Not only does it seem overpriced, but also the setup... ugh... Personally I recommend a refund if you could.

Based on what you wrote there are so many possible causes for issues, your Windows setup seems to need a total overhaul, settingswise.

What security app are you using?

Is it really that bad? My friend found them and I wanted pre-built out of convenience since I can't trust myself to build one correctly. Figured it was okay compared to similarly priced ones from Best Buy. There is a 2 year warranty at the very least.

I have Norton.

Yes, it is that bad as pretty much all components can be gotten cheaper AND better quality. That aside, it is already bad if with some PC components the compatibility is not given.

Imagine it like this:

a PC has certain things they always have
- mainboard
- storage drive
- RAM
- CPU
- GPU
- PSU
among other things

But you cannot just throw them together, and it is not just about "does it fit in slot?" or "can my mainboard run this?". Some brands simply do not work good together and are constantly causing issues when installed together. So you can have high numbers here and there, but no way to make use of those high numbers but it gets bottlenecked.

If self-built you probably paid around 400-500 EUD too much. Even for something pre-built the price seems at least 350 EUD off. There are far too many things with your PC setup and especially Windows setup which do not seem right, and I am not sure where to start.

Just to get your game running try
https://steamcommunity.com/sharedfiles/filedetails/?id=3017038167
https://steamcommunity.com/sharedfiles/filedetails/?id=3015166965
- integrity verification
- library repair
- cache cleaning
- launching the game bypassing the launcher, ideally method C / launching with the executable

The rest... It takes lots of time to setup Windows properly for gaming. Thankfully you usually just do it once. You can think about it after checking what you want to do in the future with your PC. If you were an advanced Windows user I would recommend throwing the preinstalled Windows over board and go with a new installation. Casual users might not be used to that, but a Windows 11 Pro license from a legit and trusted seller you can get for around 20 EUD. That is where vendors do most of the crash grabbing when they sell a prebuilt PC with preinstalled OS, if you compare the sticker price in Microsoft store.

[Vere]

Originally posted by アンジェル:

Originally posted by Vere:

Is it really that bad? My friend found them and I wanted pre-built out of convenience since I can't trust myself to build one correctly. Figured it was okay compared to similarly priced ones from Best Buy. There is a 2 year warranty at the very least.

I have Norton.

Yes, it is that bad as pretty much all components can be gotten cheaper AND better quality. That aside, it is already bad if with some PC components the compatibility is not given.

Imagine it like this:

a PC has certain things they always have
- mainboard
- storage drive
- RAM
- CPU
- GPU
- PSU
among other things

But you cannot just throw them together, and it is not just about "does it fit in slot?" or "can my mainboard run this?". Some brands simply do not work good together and are constantly causing issues when installed together. So you can have high numbers here and there, but no way to make use of those high numbers but it gets bottlenecked.

If self-built you probably paid around 400-500 EUD too much. Even for something pre-built the price seems at least 350 EUD off. There are far too many things with your PC setup and especially Windows setup which do not seem right, and I am not sure where to start.

Just to get your game running try
https://steamcommunity.com/sharedfiles/filedetails/?id=3017038167
https://steamcommunity.com/sharedfiles/filedetails/?id=3015166965
- integrity verification
- library repair
- cache cleaning
- launching the game bypassing the launcher, ideally method C / launching with the executable

The rest... It takes lots of time to setup Windows properly for gaming. Thankfully you usually just do it once. You can think about it after checking what you want to do in the future with your PC. If you were an advanced Windows user I would recommend throwing the preinstalled Windows over board and go with a new installation. Casual users might not be used to that, but a Windows 11 Pro license from a legit and trusted seller you can get for around 20 EUD. That is where vendors do most of the crash grabbing when they sell a prebuilt PC with preinstalled OS, if you compare the sticker price in Microsoft store.

So I did everything in all those guides these past few days and still nothing. My computer ended up crashing a bit so I just decided to reset everything and reinstall Windows. Instead of waiting for another 17 hour download for this game, I went ahead and downloaded smaller games: Stardew Valley, Forager, Among Us, and Castle Crashers. All worked EXCEPT for Among Us. I made sure all drivers were updated (latest from Intel and AMD, as well as runtime), files validated, everything. Among Us and BG3 don't share an engine, so I don't know how those crashes are connected. I have DX12 (dunno if that matters) and have tried turning off the firewall as well.

Side note: when I did the system reset, all the rgb lights on the desktop stopped working. Have no idea why. DXDiag also had some issues with Direct3D crashing, and Task Manager crashes when closing it. My knowledge on computers is minimal, so I have no idea what's happening.

[アンジェル]

Originally posted by Vere:

Originally posted by アンジェル:

Yes, it is that bad as pretty much all components can be gotten cheaper AND better quality. That aside, it is already bad if with some PC components the compatibility is not given.

Imagine it like this:

a PC has certain things they always have
- mainboard
- storage drive
- RAM
- CPU
- GPU
- PSU
among other things

But you cannot just throw them together, and it is not just about "does it fit in slot?" or "can my mainboard run this?". Some brands simply do not work good together and are constantly causing issues when installed together. So you can have high numbers here and there, but no way to make use of those high numbers but it gets bottlenecked.

If self-built you probably paid around 400-500 EUD too much. Even for something pre-built the price seems at least 350 EUD off. There are far too many things with your PC setup and especially Windows setup which do not seem right, and I am not sure where to start.

Just to get your game running try
https://steamcommunity.com/sharedfiles/filedetails/?id=3017038167
https://steamcommunity.com/sharedfiles/filedetails/?id=3015166965
- integrity verification
- library repair
- cache cleaning
- launching the game bypassing the launcher, ideally method C / launching with the executable

The rest... It takes lots of time to setup Windows properly for gaming. Thankfully you usually just do it once. You can think about it after checking what you want to do in the future with your PC. If you were an advanced Windows user I would recommend throwing the preinstalled Windows over board and go with a new installation. Casual users might not be used to that, but a Windows 11 Pro license from a legit and trusted seller you can get for around 20 EUD. That is where vendors do most of the crash grabbing when they sell a prebuilt PC with preinstalled OS, if you compare the sticker price in Microsoft store.

So I did everything in all those guides these past few days and still nothing. My computer ended up crashing a bit so I just decided to reset everything and reinstall Windows. Instead of waiting for another 17 hour download for this game, I went ahead and downloaded smaller games: Stardew Valley, Forager, Among Us, and Castle Crashers. All worked EXCEPT for Among Us. I made sure all drivers were updated (latest from Intel and AMD, as well as runtime), files validated, everything. Among Us and BG3 don't share an engine, so I don't know how those crashes are connected. I have DX12 (dunno if that matters) and have tried turning off the firewall as well.

Side note: when I did the system reset, all the rgb lights on the desktop stopped working. Have no idea why. DXDiag also had some issues with Direct3D crashing, and Task Manager crashes when closing it. My knowledge on computers is minimal, so I have no idea what's happening.

You know why I encouraged you to refund the PC, yes?
What you described sounds like faulty hardware. At this point nothing can be done via remote diagnosis. It seems to me the point is reached where you would have to seek out professional on site help.

I really cannot tell from over here whether it is a faulty Windows installation, bad BIOS settings, or even defective graphics card / RAM. It just sounds really bad.

[Vere]

Originally posted by アンジェル:

Originally posted by Vere:

So I did everything in all those guides these past few days and still nothing. My computer ended up crashing a bit so I just decided to reset everything and reinstall Windows. Instead of waiting for another 17 hour download for this game, I went ahead and downloaded smaller games: Stardew Valley, Forager, Among Us, and Castle Crashers. All worked EXCEPT for Among Us. I made sure all drivers were updated (latest from Intel and AMD, as well as runtime), files validated, everything. Among Us and BG3 don't share an engine, so I don't know how those crashes are connected. I have DX12 (dunno if that matters) and have tried turning off the firewall as well.

Side note: when I did the system reset, all the rgb lights on the desktop stopped working. Have no idea why. DXDiag also had some issues with Direct3D crashing, and Task Manager crashes when closing it. My knowledge on computers is minimal, so I have no idea what's happening.

You know why I encouraged you to refund the PC, yes?
What you described sounds like faulty hardware. At this point nothing can be done via remote diagnosis. It seems to me the point is reached where you would have to seek out professional on site help.

I really cannot tell from over here whether it is a faulty Windows installation, bad BIOS settings, or even defective graphics card / RAM. It just sounds really bad. :mhwhelp:

I appreciate all of your help. I guess I have no choice. Thank you very much.