Literally can't play the game at all anymore DIRECTX errors

[JOHN]

I reinstalled, removed everything, %local Larian folder etc, loaded save. Played for 10 mins and crashed. I was crashing before, but I would still be able to continue to play for some hours. Now I can't even get to main menu.

All worked smooth and well during launch, after hotfix crashing started happening.

I am 99.9999% sure this is related to Baldur's gate 3 and not my hardware. Considering many others have the same exact problem after the hotfix. And that I could play without any hiccup at release. With newest Nvidia drivers.

Using a GE66 Raider laptop.
Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
16gb ram
RTX 2070 mobile


This is taken from from crash log.
[07-08-2023 11:20:37:622][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Apps\Gustav\Code\EoCClient\Client\GameStateThreaded.cpp 32 ecl::GameStateThreaded::GameStateWorker::DoWork]: Client Thread start: ClientInit
[07-08-2023 11:20:37:852][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Apps\Gustav\Code\EoCClient\Client\GameStateThreaded.cpp 54 ecl::GameStateThreaded::GameStateWorker::DoWork]: Client Thread ended: ClientInit
[07-08-2023 11:21:10:825][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Framework\Code\RenderFramework\dx11\D3D11RenderFrame.cpp 716 rf::dx11::RenderFrame::HandleDeviceRemoved]: IDXGISwapChain::Present failed! Device was removed or reset!
Error: DXGI_ERROR_DEVICE_REMOVED
Description : Hardware device removed.

DeviceRemovedReason:
DXGI_ERROR code: 0x887A0006
Error: DXGI_ERROR_DEVICE_HUNG
Description: Hardware device removed.
[07-08-2023 11:21:10:826][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Framework\Code\RenderFramework\dx11\D3D11RenderFrame.cpp 727 rf::dx11::RenderFrame::HandleDeviceRemoved]:
The game has encountered an unrecoverable DirectX error and will shut down.
This error may be triggered by reasons that are not related to Baldur's Gate 3.

Please try the following before restarting:
- Disable any screen recording software you may be running
- Make sure all your Windows updates have been installed
- Make sure you have the latest graphics drivers installed
- Disable SLI/CrossFireX

You could also try contacting developer support with your gold.log and your DxDiag.txt.
If you make significant changes to your system (like installing updates or drivers), please send us before and after
versions of those files. We are sorry for the inconvenience.

Error: DXGI_ERROR_DEVICE_REMOVED
Description: Hardware device removed.
Reason: DXGI_ERROR_DEVICE_HUNG

[アンジェル]

Originally posted by JOHN:

Literally can't play the game at all anymore DIRECTX errors
I reinstalled, removed everything, %local Larian folder etc, loaded save. Played for 10 mins and crashed. I was crashing before, but I would still be able to continue to play for some hours. Now I can't even get to main menu.

All worked smooth and well during launch, after hotfix crashing started happening.

I am 99.9999% sure this is related to Baldur's gate 3 and not my hardware. Considering many others have the same exact problem after the hotfix. And that I could play without any hiccup at release. With newest Nvidia drivers.

Using a GE66 Raider laptop.
Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
16gb ram
RTX 2070 mobile


This is taken from from crash log.
[07-08-2023 11:20:37:622][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Apps\Gustav\Code\EoCClient\Client\GameStateThreaded.cpp 32 ecl::GameStateThreaded::GameStateWorker::DoWork]: Client Thread start: ClientInit
[07-08-2023 11:20:37:852][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Apps\Gustav\Code\EoCClient\Client\GameStateThreaded.cpp 54 ecl::GameStateThreaded::GameStateWorker::DoWork]: Client Thread ended: ClientInit
[07-08-2023 11:21:10:825][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Framework\Code\RenderFramework\dx11\D3D11RenderFrame.cpp 716 rf::dx11::RenderFrame::HandleDeviceRemoved]: IDXGISwapChain::Present failed! Device was removed or reset!
Error: DXGI_ERROR_DEVICE_REMOVED
Description : Hardware device removed.

DeviceRemovedReason:
DXGI_ERROR code: 0x887A0006
Error: DXGI_ERROR_DEVICE_HUNG
Description: Hardware device removed.
[07-08-2023 11:21:10:826][D:\Jenkins\workspace\Repo\FW4\Release\Stable\LSProjects\Framework\Code\RenderFramework\dx11\D3D11RenderFrame.cpp 727 rf::dx11::RenderFrame::HandleDeviceRemoved]:
The game has encountered an unrecoverable DirectX error and will shut down.
This error may be triggered by reasons that are not related to Baldur's Gate 3.

Please try the following before restarting:
- Disable any screen recording software you may be running
- Make sure all your Windows updates have been installed
- Make sure you have the latest graphics drivers installed
- Disable SLI/CrossFireX

You could also try contacting developer support with your gold.log and your DxDiag.txt.
If you make significant changes to your system (like installing updates or drivers), please send us before and after
versions of those files. We are sorry for the inconvenience.

Error: DXGI_ERROR_DEVICE_REMOVED
Description: Hardware device removed.
Reason: DXGI_ERROR_DEVICE_HUNG

With what you wrote, you cannot be helped.

[JOHN]

I have been using MSI Afterburner. I tried a different profile that I had setup. And with that profile, the game ran flawlessly. My other profile was more underclocked, as I had benchmarked it to get more fps in games. For some reason, Baldur's gate 3 had issues with it. The other profile has been working well in other games. So there might be something that the game engine doesn't like with gpu over/underclocking. That is my specualtaion. I did ran on launch the profile that now gives me trouble, then it was just fine with more underclocking. With less underclocking, running the new profile, there is no issues.

I've also read, that some people have been limiting the GPU to 90% power, to make the game run flawlessly. I have no clue why this is so.

Will need to see if this was the real issue for me. At least now I can get to the main menu and play.

[Natalia]

++ tried the same, it doesn't work(((

[Natalia]

the problem is definitely not in our hardware or system

I sent all logs with errors to support

[nurby]

Originally posted by JOHN:

I have been using MSI Afterburner. I tried a different profile that I had setup. And with that profile, the game ran flawlessly. My other profile was more underclocked, as I had benchmarked it to get more fps in games.

Hmmm i have an overclocked graphics card and i was having random crashes to desktop, and i was thinking the same thing if it was because of my card being overclocked? it did cross my mind.......

I wonder if most of these Crashes are with other people with overclocked systems?????

Something to think about we might be onto something here.

[sganske87]

Im having the same problem, game worked fine yesterday and now it crashes with the same message on start up, i cant even get to the in game main menu.

[ℕatas Ҝhan}HvC{2.0]

sadly the only way i've seen people fix this is by upgrading/changing hardware, the game runs GPU's at 100% utilisation and will cause your GPU to heat up way beyond safe levels....don't keep pushing your laptop to run it if u wanna keep using it.....

Edit: all i can suggest after doing some more searches online is to try repairing your DirectX....otherwise im still at a loss because chances are you've done everything already

[Erasmus]

Having the same issues after over 50hours of gameplay. Using a 3070. I have also tried everything mentioned above. I suppose ill try repairing DirectX. Vulcan wont even load unless I restart. A pity because BG3 is amazing

[teramith]

I found a way to block the error.....it has to do with creating a tldr folder and setting it to 0.....Ive almost got it up to 10 fms....but it's taking a while to locate the problem.....this was a common issue durring the early days of Ever Quest

[teramith]

Originally posted by teramith:

I found a way to block the error.....it has to do with creating a tldr folder and setting it to 0.....Ive almost got it up to 10 fms....but it's taking a while to locate the problem.....this was a common issue durring the early days of Ever Quest

took me 8hr to get to this point

[lucky6ypypy]

Originally posted by teramith:

I found a way to block the error.....it has to do with creating a tldr folder and setting it to 0.....Ive almost got it up to 10 fms....but it's taking a while to locate the problem.....this was a common issue durring the early days of Ever Quest

So what do I need to do?
UPD . I found. Let's see if your method works.

[teramith]

Originally posted by lucky6ypypy:

Originally posted by teramith:

I found a way to block the error.....it has to do with creating a tldr folder and setting it to 0.....Ive almost got it up to 10 fms....but it's taking a while to locate the problem.....this was a common issue durring the early days of Ever Quest

So what do I need to do?
UPD . I found. Let's see if your method works.

found it in a google search...it was at the top :
dxgi_error_device_removed mod fix

[Darko]

Workaraound, for me, is to use Vulkan instead of DX11. But this can't be a solution.
My system is pretty new, 7700x and 7900xtx, tons of demanding games and only BG3 crash whit "DXGI error device removed".
Don't know if is driver related or game related problem. Need fix From Larian or AMD.

[teramith]

Originally posted by Darko:

Workaraound, for me, is to use Vulkan instead of DX11. But this can't be a solution.
My system is pretty new, 7700x and 7900xtx, tons of demanding games and only BG3 crash whit "DXGI error device removed".
Don't know if is driver related or game related problem. Need fix From Larian or AMD.

its a game problem....this was a pretty common issue at the beginning of EQ.....I thought it would have been completely solved after so many years of game programming

[Silversly]

Hey, i got the same problem and try many thing, read the all internet but the only one whitch have work for me is uninstall my gpu drivers and reinstall it, the same last version. IDK how but this have work for me. Good luck