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Please, give actual feedback instead of a single-sentence rant.
But guess what, its probably not worse than > 90% of other supports of other games.
The only good experience I had with support of a game ever (and usually I dont need any support if the Dev doesnt heavily ♥♥♥♥ up) was with Reality Pump and their Two Worlds games (related to their Copy Protection stuff).
And more than a decade ago with the EA support with an even older game.
Edit: Wait I needed Larian Support once several years ago for Divinity Original Sin (the first one). Because I was playing on the GoG version and a friend was playing on the Steam version and there was a point where we couldnt join each others game.
The issue: the steam version got updated but the GoG version didnt, they fixed it the next day.