black screen

[moustachio74]

Happens frequently now the screen goes black cant see characters can still see the ui however you have to reload to the last save point. Increadibly annoying

[Tibore]

Originally posted by moustachio74:

Happens frequently now the screen goes black cant see characters can still see the ui however you have to reload to the last save point. Increadibly annoying

This happened to me in a previous patch and this patch as well and a quick and easy fix for it is to turn on and then off AMD FSR or NVIDIA DLSS.

I've messaged Larian about it and they answered with this:

"A handful of people have reported this problem recently, a couple saying that lowering the graphics settings helped (one was playing on high settings, and this stopped after they lowered it to the auto-detected setting of medium). Lowering the game resolution or switching to windowed display mode may help, as well. If the monitor refresh rate is higher than 60, try setting an FPS cap in the game options for 60.

Another said this was only an issue in Vulkan, and could be avoided by switching to the DirectX version of the game. Whichever you are using now, try switching, if possible.
If it is a Vulkan/driver issue, the patch 9 update may help.


If this keeps happening:

If you hit F5 to quicksave, then wait for enough time for that to finish and use F8 to quickload (or quit the game, restart and reload), does that get the video shown?
If you open the in-game menu (Esc) and it is shown over the black screen, you should be able also to use the save button, and then try reloading, or return to the main menu first. If a dialogue or cutscene has started, or not finished ending, saving would be disabled.

If just saving and reloading doesn't help, saving, exiting, restarting and reloading should, at least temporarily.

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

Try browsing to the 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3\LevelCache' folder and delete the contents. A corrupt file there can cause problems, though usually when saving or loading. The easiest way to get there would be to copy the line below into the location bar in Explorer and hit Enter.
%LocalAppData%\Larian Studios\Baldur's Gate 3\LevelCache

Try exiting out of the Steam client, or Galaxy for the GOG version, and starting the game directly from the '..\SteamApps\common\Baldurs Gate 3\bin' folder, by right clicking the executable (bg3.exe for Vulkan, or bg3_dx11.exe) and running as administrator.

Are you getting a data mismatch error in the launcher? If so, it would have created a log file listing any files in the install folder which are not expected, as well as files in the Mods folder. To check this, if applicable, copy the line below into the location bar in Explorer and hit Enter, then look for a text file named steam_4.1.1.1829258_alteredFiles.txt (or similarly, starting with 'galaxy_', for the GOG version).
%LocalAppData%\Larian Studios\Launcher\Cache


If that doesn't help, please email [e-mail] with a dxdiag report (WinKey-R, type in dxdiag and hit enter, then when it finishes loading click on the 'Save All Information...' button and save the report somewhere handy) and check the '..\Baldurs Gate 3\bin' folder for the gold.log file to include."

[moustachio74]

cheers will give it all ago appreciate the help

[Donttouchmyhohos]

Happens on current patch. Never happened before. Playing lan with wife