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When you're in the normal basement with the generator, if you angle the camera near the bottom of the staircase to the first floor, there's a gap where you can see the hallway to get into the hidden basement. If you cast Mage Hand through the gap, you can have it press the button to open the hidden door, letting you walk right down there.
As for the ring, are you certain you found all of the poetry lines? There is one line of poetry for every floor aside from the hidden and normal basement floors, including one on the roof alongside Bernard.
I have never had a problem with him giving me the ring. That doesn't mean there may not be some kind of bug, but if there is, then it's not an "every time" kind of thing.
Also, the tongues are on the greenhouse floor too.
Thanks, I had to do the Mage Hand method to get into the basement, which I also found the tongue. A shame because I wanted the bit of story for the ring, and didn't want to fight him to get it
It was never bugged. Pretty much all people who have had issues with it skipped items they should have been aware of.