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Could search for it online, instead of delegating it to another forum user right?:)
I doubt your claims. Share screenshots of the messages from Steam Support you got. It is hard to believe they tell you such without telling you how to check on the cloud storage.
Anyway, and not wanting to crticize, I don't quite understand why would people use the very restricted Steam Cloud storage for these kind of games with so many saves and where the game even alows you to load saves from other people.
Turn it off, back up your savegame folder regularly and you will be fine.
In fairness, it used to be 10 times the amount.
(It worked for me)