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So, it comes across backwards when you get to Act 2. The game makes it sound like Moonrise Towers is the last place in the Act to go to because that's where the boss is, so a lot of people avoided going there until they finished everything else in the zone.
In reality, doing the nightsong quest/gauntlet of shar to completion is what starts the actual boss confrontation that kicks you into Act 3. Because there's 2 confrontations with the 'boss'. Meeting him at the start of Act 2 and fighting at the end of Act 2 after the nightsong resolution. But this is very poorly done and it's not communicated clearly to the players to go to Moonrise first and then go back later at the end.
To save Wulbren and the Tieflings, you need to go to moonrise towers as soon as you get protection from the shadows (or carry torches), get into the dungeons and free them. You should also clean up the rest of the quests since some will become locked out/failed as soon as you complete the nightsong quest.
The worst part, though, is that if you go and meet Balthazar, it updates your existing Infiltrate Moonrise Towers quest to suggest that helping Balthazar could help get you an audience with Kethric. So when you read the quest log, it's basically: Jahiera suggests you infiltrate the towers but doesn't say how, Balthazar could help you get in. It sounds like the Nightsong path is how you get into the Moonrise Towers.
Now it's technically true, but what actually happened here was that you sequence broke the quest - you jumped from one step on the "good" infiltration path to a later step on the "evil" infiltration path. It would have been better design if there had been two sub-quests, one for the "good" and one for the "evil" path, similar to how act 3 handles some of its main quests where you have one of two options.
Np! This happened to me my first playthrough. Avoided Moonrise like the plague but when I went to face Shar and got the "are you sure you're ready?" I was like...hmmm maybe not. Looked online and saw all kinds of stuff I didn't get. Meeting Araj, saving people, so I ran down there and got it all done, went to Shar, then immediately came back like...I meant to do that!
(Also, it was funnier to talk to Z'rell after killing Balthazaar, because one of her dialogue options is always "What if he's dead?")
But if you read guides or spoilers or whatever, they will tell you that you need to find the Nightsong before you can make the final assault on the tower, so it's easy to just decide to save steps and do them "in order". Or if you are one of those people like me who habitually puts off the main quest stuff while trying to explore everywhere else first, you might deliberately avoid the tower.
In this case, that's a bad idea, because there is a ton of stuff to do at the tower before you finally assault it.
I didn't have any spoilers and ended up in the same problem. For me, I was randomly exploring when Raphael wanted me to go into the dungeon.
And some of it was that I just wanted to be done with the dang Nightsong quest that kept sending me further and further away - like I thought I was supposed to be looking in the Goblin temple, not using the Goblin temple to get to the Underdark to get to the Shadow-cursed lands to get to the Gauntlet to get to the Shadowfell.
I usually hate railroading in a game (quickly eyes Telltale, but isn't truly upset), but it might have been better if they either forced you to end up at Moonrise at the beginning of Act 2, made it clear you HAD to go to Moonrise for intel before doing anything else, or locked out anything else until you went to Moonrise. (Also, ♥♥♥♥ you Rolan, I'm tired of saving your ass!)
On the bright side, going to Moonrise first means you can slowly Assassin Creed your way through the tower to make the 'final' battle easier. I mean, if that guard on the docks with his 2 friends are alone....in the dark....and no one comes when they get smacked by an arrow.....it's not my fault they're not at the final battle. Right? And Z'rell, you lectured me and then went to a room...all by yourself....with no one but a floating eye? I'm here for you girl.....
If you DD all 3 of them somewhere near, they'll then walk out the door and eventually be considered as safe (instead of just stand stilli near the door).
You get a warning before going into Shadowfell that doing so may cause content and quests to become unavailable. So, not a bug. Working as intended. Time and space move on, so things happen. Consequences.
They get chucked into the oubliette to be a brain snack with all the prisoners when the tower comes under attack.
Protip: You don't need any actual stealth at all to save the prisoners. If you talk your way into Moonrise in some way without aggroing everyone, you can then go to the basement, head over to the prisoners and either free them yourself or help them escape if you pass a check to make the guard let you talk to them. If the guards see that the prisoners are gone or trying to escape they'll open the cell door and go after them. Once the escape has been noticed the guards/warden will aggro on you if they see you in the prison area, but at any point either before the escape attempt or before the guards notice they're escaping, you can start a fight with them of your own volition. Everyone in the basement will aggro on you either way, but nobody else in Moonrise will care.
TL;DR your cover at Moonrise is safe even if you clear the entire basement out. Apparently nobody outside of the basement thinks the sound of battle down there is out of the ordinary, and the guards never take shifts.