Larian, please fix the bug with black avatars in 4k resolution when leveling up!

[Madjestik85]

Larian, tell me, how many times do I need to send you a bug report for you to fix this damn bug with black character avatars after leveling up? I sent you screenshots and my saves many times! All to no avail! I even recorded a damn video demonstrating how to get this bug. Your technical support took a look and said everything will be fixed. But it’s just been so many months, and the bug is still not fixed! Astarion constantly walks around with a black face! Maybe it's time to start fixing the mistakes? I’ve been writing to you about this for 7 months now, but apparently it’s useless. There are no plans to remove the bug.

https://i122.fastpic.org/big/2023/0922/df/686f7f665b747ec69cd08d866ed4badf.jpg

demonstration of getting a bug 50 sec:
https://www.youtube.com/watch?v=DgVZ1cdSLAY

I found a solution to the problem: I just lowered the resolution from 4k to 1080p and upgraded the astarion level and the avatar is fine! Looks like 3840 x 2160 resolution is broken and needs fixing

[Madjestik85]

demonstration of getting a bug 50 sec:
https://www.youtube.com/watch?v=DgVZ1cdSLAY

[Mokona]

Use the new mirror in the camp. Seems to change your portrait.

[butbka]

Originally posted by Mokona:

Use the new mirror in the camp. Seems to change your portrait.

nah, mirror doesn't work on companions

[Madjestik85]

Let's hope that this bug will be fixed in patch No. 4

[Madjestik85]

I just lowered the resolution from 4k to 720p and leveled up the astarion and the avatar is fine! Looks like 4k is broken!

[super_jqp]

black? Mine are too bright lol

[Dagný]

Why is your shadowheart portrait looking like that?

[Madjestik85]

Originally posted by super_jqp:

black? Mine are too bright lol

obviously because the 4k resolution is broken and after upgrading there are graphical distortions with the display of avatars

[アンジェル]

Originally posted by LordNibbler:

Originally posted by アンジェル:

Did you level up while it was dark in the camp?

Oh that's interesting - just for my heap of useless knowledge: does that mean, the portrait picture gets generated every time a character levels up? That would certainly explain that thing.

Also then it wouldn't really be a bug, more a thing that Larian would basically need to create a "cheat" to prevent using night time settings, if that occurs because of nightly level-ups (I never had that issue - but I know that I only leveled up in daytime).

Also @OP there are more important bugs to fix than a ugly picture... so priorities! And the "glowing" eyes look kinda stylish (also 66/66 hp seems about right for Astarion and that pic) ^^

Indeed. I was surprised about that fact too at first. But I noticed quickly it is true. Take for example threadstarter's portraits of Gale and Shadowheart. While they complain about Astarions, you still can clearly see Gale and Shadowheart have not their "normal" portraits either. The off colouration is due their individual graphics settings. In their defense it is hard to notice because a lot of people have the same issue without realising it is an issue.

[Madjestik85]

Originally posted by アンジェル:

Indeed. I was surprised about that fact too at first. But I noticed quickly it is true. Take for example threadstarter's portraits of Gale and Shadowheart. While they complain about Astarions, you still can clearly see Gale and Shadowheart have not their "normal" portraits either. The off colouration is due their individual graphics settings. In their defense it is hard to notice because a lot of people have the same issue without realising it is an issue.

this is actually due to the game being played in 4k resolution. It seems that Larian did not test it at all and most of the bugs I discovered occur in this resolution. If you lower it to 1k, which is unacceptable for me, then there are no problems. obviously 4k resolution is broken at the moment and needs to be fixed

[super_jqp]

Apparently the portrait is generated by the very graphics of your game. If you lower the textures or more importanly the shadow quality it will look like crap (ie. if there's any light it'll be too bright, if it's too dark you will get the stalker mugshot version)

Easy fix: set your graphics to "Ultra" when levelling up. Not everything is needed. But you might as well. Again, it's most notably the shadows, perhaps the textures. If you're afraid your hardware might blow up just make sure the set your shadows to high. If you can't wait to level up or won't load a previous save, you can use Withers to respec. It works, too, according to several people.

edit: I tried the new Magic Mirror that lets you change your appearance and while it lessens the hair glare if you pick a darker colour it doesn't resolve the issue. And, of course, the mirror is only available to Tav and the Dark Urge.

[Madjestik85]

Originally posted by super_jqp:

Apparently the portrait is generated by the very graphics of your game. If you lower the textures or more importanly the shadow quality it will look like crap (ie. if there's any light it'll be too bright, if it's too dark you will get the stalker mugshot version)

Easy fix: set your graphics to "Ultra" when levelling up. Not everything is needed. But you might as well. Again, it's most notably the shadows, perhaps the textures. If you're afraid your hardware might blow up just make sure the set your shadows to high. If you can't wait to level up or won't load a previous save, you can use Withers to respec. It works, too, according to several people.

edit: I tried the new Magic Mirror that lets you change your appearance and while it lessens the hair glare if you pick a darker colour it doesn't resolve the issue. And, of course, the mirror is only available to Tav and the Dark Urge.

buddy, I didn’t understand almost anything, what are you talking about? If you read the topic carefully, you would find out that I found the cause of the problem - this is a 4k resolution - 3840 x 2160. If you play in a lower resolution, then there are no problems with avatars. Apparently the game's 3840 x 2160 resolution is currently broken.

[deepFlaw]

Originally posted by Madjestik85:

buddy, I didn’t understand almost anything, what are you talking about? If you read the topic carefully, you would find out that I found the cause of the problem - this is a 4k resolution - 3840 x 2160. If you play in a lower resolution, then there are no problems with avatars. Apparently the game's 3840 x 2160 resolution is currently broken.

It's definitely not *only* 4k. In 1440p I had the same issue, and I've been able to avoid it by setting shadows to High instead of my usual Medium. So what super_jqp said may not apply to you, but it is true for others.

[Madjestik85]

Originally posted by deepFlaw:

It's definitely not *only* 4k. In 1440p I had the same issue, and I've been able to avoid it by setting shadows to High instead of my usual Medium. So what super_jqp said may not apply to you, but it is true for others.

Interesting. because for me it only appears in 4k. when other resolutions do not have this problem. at the same time, the quality of the shadows does not change anything at all. It seems the problem is much deeper and everyone solves it differently

[Madjestik85]

hey Larian, don’t you want to release a patch and fix this bug? Maybe it’s enough to drag it out already?