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Exactly this, I understand that this game and most others do not really benefit from spatial audio. But I have a single device that I use for everything including watching movies. Suggesting that people have to constantly switch between audio settings in windows for a game is not a proper solution. It is just an annoying work around at best.
With that said, my suspicion in your case is throughput. At least that's what can happen over HDMI, I assume it's the same potential problem for headsets. Are you using wired or wireless headsets? I have a wired one and I never had this type of problem with it.
Most modern games recognize if your system is set to 5.1 or 7.1 and work accordingly.
The spatial audio thing isn't as common though.